Benjamin Franklin Plumbing

They showed up on time, The plumber shut off the water,cut off the old hose bib and reinstalled the new and completed the job in a hour and a half. He did a great job and cleaned up after himself.

Some items were told to the office but not told to workers. The first 10 min after the men got on the job they tried to sell something else to me. After that they did a very good job.

Came and finished the job with in minuts. Good service

My husband dropped an object into the toilet, causing the bowl to chip. This is in a bathroom at our secondary home, which is used very little and mainly in the summer. No one used the toilet after the chipping and no problems existed prior to the chipping. With these circumstances, I knew that we only needed to replace the toilet and that no other issues with plumbing or flooring needed to be addressed. I purposely scheduled the service call for a week day, avoiding extra charges. I chose Benjamin Franklin Plumbing from a list of possible plumbing businesses listed on Home Advisor. First, let me state that the service was excellent. The repairman, Aaron, was on time, respectful,and very good at his job. He gave me a quote and got my approval before doing any work . He was honest and upfront. This is why I rated the business 4 stars. I would have given five stars, except the price was on the higher end of the normal range of prices. The cost for the toilet and the labor to install it came to $626.00. Remember, there wasn’t any other issue he had to address with this job, just the toilet and the labor installing it! I did pay for a year’s membership with the company. This provided a 15% discount and waived the $49 service fee. Had I not subscribed to this, the cost of the project would have been almost $40 dollars HIGHER! I saved money by joining, bringing the total to the $626.00. Had I not been in a hurry to leave Myrtle Beach and go home, I would have refused the service and found someone cheaper. I just didn’t have the days to wait for another estimate from another service provider. After he left, I called around to other providers and was given verbal estimates on what this job would cost. The average price was $400, depending on the type of toilet. I don’t know how much the toilet cost. It’s just a standard toilet. When I asked Aaron how much the toilet cost, he said that he did not know the actual cost since the company buys in bulk. When I looked up the cost of this brand of toilet on the Internet, it was around $159. This means I paid $467 for the remaining parts (sealant, etc) and labor. The entire job was completed in less than 1.5 hours. You do the math! As I stated at the beginning, the customer service (other than not being able to break down costs into specifics to justify such high labor fees and materials) was excellent, as well as the workmanship. My only complaint is the cost. Too pricey!

They arrived just a couple of hours after calling them. They were well acquainted with the job to be done, and they did it quickly. Friendly and professional.

They were very prompt to come fix my problem

Great guy with good customer repore

Good work and professional.

They called Tuesday and said he would be here between 1 and 4 on Wednesday between 1 and 4. I said he was to be here today Tuesday. She called back and said they made a mistake and gave me a $300 credit for there mistake

I felt the rates were quite high for switching out faucets, however, they did have to ream out the holes so the "standard" faucets would fit. They cleaned up after the job and made sure we were happy with the job done.

Very pleased with installation of new sink with soap dispenser and instant hot water dispenser. drains all had to be moved to fit the new sink. Great Job!

VERY SATISFIED WITH WAYNE SWELLER AND THE SERVICE HE PROVIDED. SO SATISFIED I HAVE ALREADY CALLED AND REQUESTED WAYNE TO COME BACK AND FIX ANOTHER PROBLEM. TOP OF THE LINE CO. HIGHLY RECOM MENDED !!!

Tech was totally knowledgeable, easy to deal with, cleaned up when finished, just a very nice young man. I will request him in the future!

Very timely and very professional.

Professional, timely and fairly priced. I would recommend to family and friends.

The work was performed well but I thought that the costs were too exorbitant.

Responded almost immediately to my request thru HomeAdvisor. Aaron was our technician. He arrived exacly on time, very knowledgeable, polite and professional. Replaced the disposal quickly and efficiently. The cost of disposal was a little more than I expected, but I haven't purchased one in a long time. I would definitely recommend Ben Franklin and use them in the future.

Awesome, Derrick came out that same day. Was fast and efficient. Super nice and polite. We will use Benjamin Franklin every time we need a plumber !

Greg, our tech was very professional and knowledgeable. Cleared the problem.

Professional and Honest, right on time.

They contacted me right away. I was very pleased from start to finish! Would definitely recommended.