Benjamin Franklin Plumbing of Myrtle Beach

Derrick was an outstanding tech.

Mike, the tech, was more than great.

Very expensive for needing to change three bolts from the tank to the base.

Way overpriced.

How well i was satisfed

Work well done. Satisfied.

Good service

Too high in price.

Service person was knowledable and professional

Very professional, knowledgeable, courteous. I decided against electric tankless water after discussing with them, and saved considerable amount of money by getting a more efficient electric tank model.

Labor and parts came in way over what we talked about and. Product was two new toilets, labor and 5 year warranty on parts and labor. $1200. Quality was good, work was good, service was good. Only one choice in high rise fixture, Nice looking. I just wanted it done and over with, so I had not checked out prices. My fault in came in over budget.

They showed up on time, The plumber shut off the water,cut off the old hose bib and reinstalled the new and completed the job in a hour and a half. He did a great job and cleaned up after himself.

Some items were told to the office but not told to workers. The first 10 min after the men got on the job they tried to sell something else to me. After that they did a very good job.

Came and finished the job with in minuts. Good service

My husband dropped an object into the toilet, causing the bowl to chip. This is in a bathroom at our secondary home, which is used very little and mainly in the summer. No one used the toilet after the chipping and no problems existed prior to the chipping. With these circumstances, I knew that we only needed to replace the toilet and that no other issues with plumbing or flooring needed to be addressed. I purposely scheduled the service call for a week day, avoiding extra charges. I chose Benjamin Franklin Plumbing from a list of possible plumbing businesses listed on Home Advisor. First, let me state that the service was excellent. The repairman, Aaron, was on time, respectful,and very good at his job. He gave me a quote and got my approval before doing any work . He was honest and upfront. This is why I rated the business 4 stars. I would have given five stars, except the price was on the higher end of the normal range of prices. The cost for the toilet and the labor to install it came to $626.00. Remember, there wasn’t any other issue he had to address with this job, just the toilet and the labor installing it! I did pay for a year’s membership with the company. This provided a 15% discount and waived the $49 service fee. Had I not subscribed to this, the cost of the project would have been almost $40 dollars HIGHER! I saved money by joining, bringing the total to the $626.00. Had I not been in a hurry to leave Myrtle Beach and go home, I would have refused the service and found someone cheaper. I just didn’t have the days to wait for another estimate from another service provider. After he left, I called around to other providers and was given verbal estimates on what this job would cost. The average price was $400, depending on the type of toilet. I don’t know how much the toilet cost. It’s just a standard toilet. When I asked Aaron how much the toilet cost, he said that he did not know the actual cost since the company buys in bulk. When I looked up the cost of this brand of toilet on the Internet, it was around $159. This means I paid $467 for the remaining parts (sealant, etc) and labor. The entire job was completed in less than 1.5 hours. You do the math! As I stated at the beginning, the customer service (other than not being able to break down costs into specifics to justify such high labor fees and materials) was excellent, as well as the workmanship. My only complaint is the cost. Too pricey!

They arrived just a couple of hours after calling them. They were well acquainted with the job to be done, and they did it quickly. Friendly and professional.

They were very prompt to come fix my problem

Great guy with good customer repore

Good work and professional.

They called Tuesday and said he would be here between 1 and 4 on Wednesday between 1 and 4. I said he was to be here today Tuesday. She called back and said they made a mistake and gave me a $300 credit for there mistake