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Ace Wood Flooring

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Ceramic Tile,

About us

At Ace Wood Flooring, our motto is, “We answer the phone.” We’re always here for you to answer your questions and respond to your flooring needs. Even after the bill is paid, we won’t disappear on you. We’ve been bringing quality products and services to our clients in Rhode Island, Southeastern Massachusetts, and Connecticut since 1967. You can count on Ace for all of your flooring needs. 2010, 2011, 2012, 2014, 2016, 2017 and 2018 Super Service Award Winner

Business highlights

58 years of trusted experience

Services we offer

Installation, sanding, refinishing, repairs & sales.

Services we don't offer

Ask for Details.

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.5166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
11%
3
4%
2
1%
1
10%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 126-150 of 166 reviews

Judith B.
01/2019
5.0
hardwood floor
  + -1 more
Went very well.
Description of Work: replaced roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Ace Wood Flooring
Thank you for the opportunity. Under description of work. Please note we did not do roof work. The job was flooring. Thanks again Ace(Troy)

Charles D.
05/2017
5.0
hardwood floor
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Ace Wood Flooring
Thanks for the opportunity. Best of luck in your home. Ace

eric L.
11/2016
5.0
hardwood floor
  + -1 more
They did a great job. No issues
Description of Work: Hardwood floor refinished

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Wood Flooring
Thanks for the opportunity. Ace(Troy)

John R.
06/2016
1.0
hardwood floor
  + -1 more
unknown
Description of Work: The gentleman who came to our home was so rude that we chose to lose out on our $50 investment through Angie's list and chalk it up as a loss.

Rating CategoryRating out of 5
professionalism
1.0

$50

Response from Ace Wood Flooring
Just because we refused to do your project does not make us rude. We are professionals. For our health and safety somethings we will not do. Thanks Ace(Troy)

Richard B.
05/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Installed hardwood flooring in second floor family room. The Ace crew did a terrific job -- we had some special climate concerns given our ocean front location and they were very helpful in advising us about color and product selection. The crew was punctual and polite. They had to move all the furniture out and put it back and they left the room in perfect shape. We were very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7

Response from Ace Wood Flooring
Thank You. Ace(Troy)

Thomas P.
03/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: replaced flooring in 3 bathrooms. They were the least expensive of the bids we received. The job required the toilets to be removed. Other companies required us to get a plumber to have this part done. They were able to professionally take care of all aspects. The floors are beautiful. We are very happy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,850

Response from Ace Wood Flooring
Awesome news. So glad you are happy. Thanks Ace(Troy)

Jacquie R.
03/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Installed hardwood floors excellent service friendly clean installers were polite and professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Ace Wood Flooring
Thanks for taking the time to write a review. Ace(Troy)

Robin A.
02/2016
4.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Resurfacing of oak floor. It looks nice. but eurethane was dropped on the floor outside the room they resurfaced. In fairness to Ace I didn't contact them about it because it wasn't noticed right away.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$250

Response from Ace Wood Flooring
Please contact us for any help. Thanks Ace(Troy)

Ruth G.
02/2016
3.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: The firm was hired to refinish the wood flooring in 3 rooms and one hallway. Carpeting needed to be removed in one room and the hallway. This was my first home where I had to have the wood floors refinished so I wasn't familiar with the process. After the first day the first coat is applied and you can't walk on it. So there is no way to inspect their work. The second day the second and final coat went on and again you can't walk on it for something like 24 hours. I didn't notice it at first but there are a lot of little pieces of things stuck in the finish and that the finish is not even on everything. Some spots look like there is no finish at all. I did point that out to one of the workers but was told it just looks that way. After looking at it for two years I can tell you that the finish was not apply evenly or not at all in some areas. The pieces of stuff stuck on the floor just demonstrates that the areas was not cleaned completely before applying the finish.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,450

Response from Ace Wood Flooring
The question I would ask is how does your 2yr. old floor look today? My guess is it looks exactly as the day we left with no visible signs of wear and tear and still shines. The finish you chose has a slightly different appearance(not as polished) but this finish last 5 x 10 times longer? But if you are not happy with todays look we would be happy to redo this floor at no charge and put down the smoother less durable finish. Please let us know? Thanks Ace(Troy)

Wayne H.
01/2016
5.0
hardwood floor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Response from Ace Wood Flooring
Thank You Ace(Troy)

Kenneth M.
12/2015
4.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Ace Wood Flooring
Thanks. Ace(Troy)

John G.
12/2015
5.0
hardwood floor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Ace Wood Flooring
Thanks. Look forward to working with you in the future. Thanks Ace(Troy)

Deborah A.
12/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Refinished my pine floors. Good price. Excellent service. Good result. Very timely in taking my call, setting up and delivering service. Would hire again for similar job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Ace Wood Flooring
Awesome, Glad you are happy. Thanks Ace(Troy)

Benedict A.
10/2015
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from Ace Wood Flooring
Thank You. Ace(Troy)

Linda E.
10/2015
5.0
hardwood floor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,895

Response from Ace Wood Flooring
Thanks for the review!! Ace(Troy)

marco F.
09/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: They resurfaced my hardwood floors. It went very well. They were very professional, explained everything they were going to do and kept me informed about everything every day. They were on time as well.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Ace Wood Flooring
Thanks for the opportunity!! Ace(Troy)

Laura G.
09/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Resanded my worn, scratched, dirty pine kitchen floor, and refinished with 2 coats urethane. It looks worlds better than it did. They were professional, nice, punctual and very fast.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Ace Wood Flooring
Thanks for the kind words!!

heidi R.
09/2015
1.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: AWFUL, one of most mortifying experiences I’ve ever had! Service was to install floor, had similar flooring put in bedroom 2 years ago which cost me TOTAL $400 for material/installation. gave me estimate to do entire downstairs flooring - 2 large rooms $1750, didn’t give me estimate for room upstairs, came and measured and ordered material, it was not available for about 6 weeks. Figured room less than half size of downstairs would be cheaper than price given for downstairs. So they came, and today I was given cost of $1850! Said material was $1050, so labor $800?! So in paying over $100/hour for labor cost! Told him I was never given a price and if I had been told this ridiculous figure I would never had called them and that it would take me until next year to pay this off! I had gotten estimate from another company of $700! For everything - material and labor - so how does he come up w his price of $1850, even with your Angie's discount?! And got estimate to do my downstairs and got price $900, but his price was $1750 w ($250) discount so really his charge was $2000! When someone else’s was $900.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0


Response from Ace Wood Flooring
I always find the reviews people write when they do not have work performed ridiculous. We at Ace Wood Flooring will not stoop ourselves to further embarrass a consumer by telling the whole story. "SOMETIMES IT'S THE JOBS WE DON'T PERFORM THAT ARE THE MOST PROFITABLE" Thanks Ace

Patricia D.
06/2015
5.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: Installation was flawless.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Ace Wood Flooring
This was a Luxury Vinyl Install over ceramic tile. Came out excellent. Thanks Ace(Troy)

Dale R.
08/2010
5.0
hardwood floor
  + -1 more
The floor looks very good! There are two dark areas on the floor that Troy could not remove. He explained this to us before performing the work. We are very happy with Ace Wood Flooring and highly recommend them for floor refinishing.
Description of Work: Ace Wood Flooring refinished our oak dining room floor. Troy came to our house and gave an estimate for refinishing the hard wood floor and explained problem stained areas on the floor before performing the work. The floor was refinished the day after the quote. Two consecutive coats of finish were applied to the floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Ace Wood Flooring
Thank you

Maureen O.
08/2010
5.0
hardwood floor
  + -1 more
I got in a jam when someone couldn?t refinish my floors when expected. A friend suggested that I try this company and it was my luckiest break all year. Their motto is we answer the phone and they really do. The owner was very patient answering all my questions and juggled his schedule around to meet my deadline. The guys who did the work were so nice. They were fun and funny and very tolerant of my being a little nervous. I am so satisfied with this provider I would use him again in a heartbeat.
Description of Work: Refinished Floor. in three rooms with two coats of urathane. They also came back to do a couple of "holidays" and under a radiator that was too low for their machines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Ace Wood Flooring
Wow. What a great testimonial. Thanks

Bob B.
02/2010
5.0
flooring contractor, hardwood floor
  + 0 more
Overall very satisfied with experience. Only complaint (minor) was there original estimate of how much flooring was needed was off and we had to wait for additional flooring to be ordered/received for job to be finished. This took a little over two weeks from originally estimated completion date. The end job was installed beautifully and they addressed whatever questions, minor details with no problems.
Description of Work: Installed engineered hardwood flooring in large living room. Room is very large and in basement with cement (no wooden subflooring). Therefore, floating engineered flooring with moisture barrier had to be installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

Response from Ace Wood Flooring
Ace Wood Flooring inc, The reason for running out of material was after job began Ace recommended building a lower staircase using the flooring material. The customer liked the idea but Ace was a box short as a result. Material was back ordered when additional flooring was needed. Thanks for taking the time to write such a recommendation.

DINA B.
04/2009
1.0
flooring contractor
  + -1 more
I had a a date set for ACE to intsall a hardwood floor in my kitchen. Two days before Troy called to comfirm my appt for 8:30am. The night before he called and said he would be there between 11:00am-12:00pm. By 12:00pm I have not heard from him so I called and he said it would be more like 1:00pm. I this point I explained my concern on being able to get the job done in one day which was originally told to me. I am unable to take more time out of work being in the medical field. At this point Troy told me to get someone else to do the job and hung the phone up on me. I am extremely disapointed in this company. Troy is anything but a professional and I would not recommend him to anyone in the future!!!!
Description of Work: No services performed!!

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Ace Wood Flooring
Ace Wood Flooring Inc. Obviously there was much more to this job than is reported. Ace annually completes 500 houses and for many reasons Ace chose not to work for this customer.

Cheryl A.
09/2008
5.0
hardwood floor
  + -1 more
This is a *explicit* job. Pack everything up. Move and store furniture for a few days. Ace Flooring was responsive via telephone. They have the slogan "we answer the phone." That's really excellent. Promptly gave a good price quote. Extremely confident of their work. Explained the whole process. They started sanding the floors at 8:30 on Thursday and were done and gone on Friday. Floors were dry as of 5 p.m. on Friday and I moved all furniture back on Saturday. Very professional and personable. Not a bunch of hacks. Highly competent and well-trained craftspeople who seem to love wood floors.
Description of Work: Sanded and refinished 1400 square feet of hardwood floors including a curved flight of stairs. Floors are 60 years old and are hand-pegged, random-width oak floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Response from Ace Wood Flooring
Ace Wood Flooring Inc., Wow. Thank you.

GRACE S.
05/2007
5.0
hardwood floor
  + -1 more
This is an excellent, efficient company. The owner always answers the phone and is very responsive. They will come immediately with an estimate and stick with it. I got estimates from several different flooring companies and Ace Flooring had the lowest. The work was done within 48 hours of calling them. It was a overall great experience.
Description of Work: Ace Flooring refinished the wood floors in my house. They sanded, fixed bad spots and removed boards in the closet and put them in the hallway. They refinished five rooms which is about 900 square feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,480

Contact information

375 Putnam Pike, Smithfield, RI 02917

http://www.woodfloorsbyace.com

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 4:00 PM

Licensing

Insured

No License Required for Trade

Trade License Number
25742
Trade License Locale
Rhode Island
Trade License Expiration
12/01/2020
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation

FAQ

Ace Wood Flooring is currently rated 4.5 overall out of 5.

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Ace Wood Flooring accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Ace Wood Flooring offers free project estimates.
No, Ace Wood Flooring does not offer eco-friendly accreditations.
Yes, Ace Wood Flooring offers a 5% senior discount.
No, Ace Wood Flooring does not offer emergency services.
No, Ace Wood Flooring does not offer warranties.
Ace Wood Flooring offers the following services: Installation, sanding, refinishing, repairs & sales.
Ask for Details.

Contact information

375 Putnam Pike, Smithfield, RI 02917

http://www.woodfloorsbyace.com

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 4:00 PM