Fix it Franks

Wonderfully! Isaac and his staff were great. They respected my time, my wife's need for rest as she is pregnant with twins, respected my home, and were overall courteous. They were punctual and the finished product was as promised and what I felt to be better than what they promised! I will always keep Isaac and his crew in mind anytime I need work done.

unknown

I called Isaac Franks early in the week (Tuesday) after I noticed flashing torn from
my roof trim following a storm over the weekend. He told me he was working another job but
that he would be free Friday AM . I took a picture of the damage and sent it to
him. We set up an early morning
connection. On Friday AM Isaac called me
to let me know he was on the way. He arrived as scheduled. Looked at the project and decided he could
repair the damage from the roof which actually saved him set up time and me
money. He immediately devised a plan to
attack the project and accomplished the job without incident. He was professional, personable and
skilled. I very much appreciated meeting
him and will absolutely hire him to do future fix it projects when the needs
arise. BTW he charged me half of his
original quote due to the fact he could access the job without complicated set
up. I rate him an A+. I am a satisfied customer and would recommend
him to friends for fix it needs. Kevin
Ryan

Isaac is really friendly. We called him because he was recommended by a friend, and we were in a pinch. We bought a house and were closing and needed to move into the new house within a week. I told him this, and he assured me he could start right away and get the job done. Needless to say he was there a day after we moved in and there while we were moving in, which was rather annoying and made it more difficult to situate all of our stuff. But like I said he was really friendly, and it was short notice so we let it go--we'd just bought a home and we were exhausted and thrilled.
During the course of his work though we came to the house twice and no one---not Isaac, nor any of his crew---were on site. This made us worry that he wouldn't be done in time, but being completely overwhelmed in our moving/closing process we let it go. We shouldn't have. It was short-sighted, and foolish.
One evening they took off for a wedding, which is understandable, but the next day he was bleary-eyed (he may not have slept at all!) when we saw him at our house the next day. It didn't seem like the best state to be in for labor intensive work like painting.
I was annoyed that he took a day or two extra to finish the job, but I was excited about the house, so when we shook hands and handed over the final check I told him, "Thanks, it looks good!"
Fast forward. We've been in our new home since October 1st, and the poor quality of work in some areas is really showing through: in some rooms the paint was taken to neither the ceiling nor the floor. Edges weren't straight. Holes were not patched. It seemed rather apparent by the time we started to work a little bit in the third bedroom that a second coat of paint was never applied. The kitchen has a series of patch-looking sections all along it--was something spackled but not sanded enough?
A white spot in an otherwise blue room--simply not painted...?
We started going about spackling and sanding and as we began to touch up with paint it became apparent that most of the cans were painted shut--I'm guessing the paint was completely cleaned from the rim and hence created a bond. Flathead screw driver to "pop" the lid didn't work; pliers to pull at the lid didn't work. It was incredibly frustrating.
We realize that people work hard and painting is not an easy job, but we do not feel like the time and dedication that should have been put into this job was put into it.

Isaac spent awhile discussing my project needs and delivered detailed quotes timely. He was very professional and easy to work with. When I couldn't be home, I was very comfortable having them home with our beloved dogs. All the job they have completed for us, from custom building an environmentally friendly patio on our odd shaped lot to detailed trim work in our 100-year-old home have exceeded my expectations and been reasonably priced.