Marshall Services

Excellent customer service is very rare and I experienced that with Marshall services. My AC broke and Marshall services came out the same day. The technician, Ben, was very pleasant and professional. He took the time to show me the damaged parts and explain what caused the damage and what needed to be fixed. The challenge was these parts were not readily available and had to be overnighted from the factory. The bigger challenge was the parts came damaged and not calibrated from the factory two times before the third time it was correct. Yes, my family and I were hot, but Marshall Services made us a top priority and the ladies in the office kept me updated constantly. Ben was almost as upset as my wife that he couldn t fix it the first time. AC works great now . wife is happy...Marshall Services seem like family and I will use them exclusively going forward.

I called at 10:00 at night and was able to speak with someone who scheduled me for the next day. Even amidst the pandemic, the plumber arrived on time, identified the issue right away, had the right parts on his truck to fix it, and it was done quickly. He wore shoe covers, a mask and it was done and easy.

Quick response and good quality work, but a little pricy...

Excellent service maintenance program provided by Marshall Services.

Started Sept 5th installing a hot water heater. November 27 they finished. Every expensive recommendation that they made that will correct problem, did not. Next 3 suggestions for new hardware that did not work either also. Missed appointment, mislead about solutions. a terrible experience with Marshall

Well done, clean, personable

Had them come to fix a tiny leak in a home I was going to purchase and they caused and even larger one. They tried making me pay $129 to fix the leak because I noticed it on a weekend so I had no choice but to just put buckets under the leak (caught 12-15 gallons in just 2 days and did not notice the leak until I moved in 4 days after they fixed the initial leak so who knows how much deeper into the ground). I asked them to clean the remnants of the leak because my new home reeked of oil. They just came and threw powder on the ground and sprayed air freshener. When they came to clean the powder I told them it still smelled so someone came a second time and did the same thing, but removed some of the dirt the oil deeper into between the floor and wall (did not remove all and did not replace the removed dirt). It still smells, so called again and they refuse to properly clean. I had an environmental specialist come and they said the VOCs in the dirt surrounding the spill are higher than the recommended level to live in. Marshall now ignores my calls so I have no other choice than to involve the EPA.

They were polite, and friendly. They installed an all new heating and airconditioning system, ran ductwork for our basement and installed a new hot water heater. They were here for 2 days, and they did a great job. We will be calling them to look at some electrical work we need fixed.

Tech gave extra effort and time to solve unexpected problems. Overall cost was lower than other bids.

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Very friendly and knowledgeable people that are willing to help you determine what equipment is best suited for your needs. Top notch installers that go above and beyond! Impeccable workmanship!

They did a great job and were on time and kept us informed. Very knowledgeable and helpful with cleaning products to use on our new countertop and sink.

Great customer service.

Cutomer focused and plumbler was very knowledgebale

Great people to work with. Did a nice job moving my oil tank nd installing a new one. sites were left very clean and they reviewed a secondary issue and delivered a estimate.

They did a great job, the people were very courteous, cleaned up and accomplished. I think in hindsight, a little pricey in my opinion but I tend to be somewhat on the cheap side. With a lot to accomplish at least this one item is off the list.

These pros were great! They were on time and very knowledgeable. Thank you Marshall!!

Was without hot water and within a few hours Marshall's had a trch at pur home. Josh was very respectful to us and our home and knowledgeable in his field of repair. Will have zero hesitation calling Marshall's in the future.

Steve was great! Very personable. Knew exactly what he was doing.

Great Customer Service.

He gave us his true advice about what was needed to do the job and was very efficient in his completion of the job. Very friendly and clean.

Great Job very Hard and smart working perfect and clean Time management is perfect Little expensive but better then comparators

The plumber who did the work was really nice and did a great job.

What a friendly polite company. From the moment I spoke to Donna and Amy on the phone to schedule my consultation I felt confident that I wanted to do business with Marshall Services. Steve C. was respectful, prompt and knowledgeable. I entertained other offers after the initial consultation but phoned back for Marshall Services because of the professionalism displayed and honesty. I will hire them again.