Rolling Hills Landscapes, Inc.

"On our Angie’s List profile page we have a service area map available for each member to view. During our peak season (roughly the second half of April through the end of October), our business is contained to this service area. During the off season, we have a little more flexibility with the distance that we are able to travel, however we do have a minimum charge for these jobs as our costs (fuel, employees, insurance, vehicle wear and tear, equipment, etc.) must be covered. In order to cover our costs plus the additional travel time, our prices would not be competitive compared to other contractors in closer proximity to the customer."

"Prior to my arrival, the customer simply stated that he was looking for ideas for his landscape. Once I had arrived at his property, he began by showing me the front yard. I tried to ask some questions to see what preferences he might have regarding plants, what he had in mind for a rough budget, etc. however he was unable or unwilling to provide any information. The only information that he offered was that his wife did not like the bushes on either side of the front steps and he said that if he knew what to do, he would not have called me. I was not asking for him to lay out anything in detail. I just wanted to make sure that we were on the same page so that I could put together a design/plan that would fit his preferences and lifestyle. For example, he has many healthy, yet crowded evergreens in the front mulch bed. The options for this particular area would be to significantly cut back each bush to separate them, thin out the bed by removing some of the bushes, or wipe out the bed and start over with new plants. If the customer said that he hated all of the plants, then I could certainly make a plan that included installation of new plants. If that was not a priority or within the budget, then I would not want to push for someone to do something that they do not want to do. The customer also stated that I was unwilling to take a look at the rest of his property, which is not true. As we walked around to the side yard, I was presenting him with another example of some of his options, but he promptly told me to leave. As with any customer, Linder Lawn will provide general ideas as part of a free estimate. For a detailed design or plan, there is a fee that is ultimately applied to the total cost of the project should a customer choose to have us execute the plan. When I explained this to the customer, he said that he was not looking for a detailed plan. He also said that he was expecting that we would go back and forth with ideas, however as I previously stated, he was not forthcoming with any ideas."

"It was a pleasure to provide these services! We also enjoyed the experience and are pleased to see that the groundcover has been doing well under the customer's care."

"Wonderful customer to work with-very pleasant and understanding. I am glad that we were able to take a look at the plant selection together before we installed plants that were not what the customer had envisioned. She was looking for a variety of colors and I tend to choose colors in the same family when choosing plants. It was something that I should have asked before purchasing the plants and served as an important reminder for me that every detail counts. If the customer is not happy with the end result, then we as service providers have not done our job."

"I have searched through our records and have not come across this customer's name or information. Customer contact is typically handled by Amanda and she coordinates estimates as well."