FAZIO HEATING & COOLING

I paid a slight premium for their time, *$120, and they delivered a great estimate, were professional and definitely more thorough then others I have worked with. I will use them again. If you go cheap on your furnace maint. you will pay in the end. I was told by other contractors if you need a definitive report on what's actually wrong, and what it will take to bring it to new, you call them. I was incredulous of the claim, but it turns out to be correct. Has a great reputation among other contractors. If they follow up a Fazio, they can assume things were executed correctly, which makes their troubleshooting easier.

Nice and professional! Happy to get with finance and a good warranty.

Everything was installed quickly in a single day

I use them regularly

unknown

It couldn't have gone any smoother or better if I made it up myself. I chose Fazio because it was the closest A rated company to my house. It was the coldest day of the winter to date, so I expected all of the furnace people to be very busy. I have some experience with furnaces, so I was hoping to talk to someone about my problem before committing to an emergency charge for someone to come out. I am not rich, so if it was something simple that I could do myself, it would save me some money. The person who answered their phone was very patient and understanding about my request for someone to call me to advise me about the best way to fix my furnace. I got a call back in thirty minutes from one of the service techs, Tony, one of the sons of the company owner. I told him the symptoms of the furnace and he was immediately aware of what the problem was and said that he probably had the necessary part with him on his truck. He told me what it was and that it was a quick fix and that he could be at my house in twenty minutes since he was already in the area. He came on time and quickly and expertly repaired the coupler on my circulating pump in about thirty minutes. The pump was fine and did not need replaced. That alone saved me hundreds of dollars. He wrote me up for a minimum service fee of $80 and the part was $40, so the whole bill was $120. From my first phone call to the end of the repair was less than two hours on a very busy furnace repair day. It could have gone way worse. The Fazio people were a real life saver and I appreciate their concern and professionalism.

They were "A", the best! All "A's!" They did a fantastic job.

System installed in a timely manner

Everything went great. He explained everything thoroughly about what he was going to do. He gave me a good deal and I had no problems with the work. Excellent job. The price was reasonable and I would highly recommend him!

Contractor showed up when promised.  Diagnosed the problem and prompt fixed.

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Good

I depended on Russ Fazio of FAZIO?S HEATING AND COOLING, LLC to be the expert. When I didn?t get any service and wondered why, I had to research HEATING AND COOLING myself to uncover what might be the reasons. I WILL INDICATE BELOW 6 POSSIBLE REASONS HE NEVER CAME BACK AFTER PROBLEMS DEVELOPED. And, a conclusion you may want to read if you are considering FAZIO'S HEATING AND COOLING, LLC. Russ Fazio, of FAZIO?S HEATING AND COOLING, LLC, interviewed well for the job and a neighbor that had known him in high school said he was OK; so I hired him to provide and install two sets of mini-split ductless A/C equipment. Expecting him to act in my interest, I believed his recommended equipment was superior to that from the manufacturer I was considering.  His company performed the installation of two heating and cooling systems for my two story house with only one misstep. The unit on the second floor had to be moved to provide better airflow to the front bedroom. In the contract, Fazio and I agreed to a 1 year maintenance agreement to cover the 2nd year maintenance. The units were installed approximately June, 2012 Two months into the 2nd year, the units stopped cooling. I called for service. Fazio?s technician refilled the systems with refrigerant (August, 2013). I also asked that the fan blades be cleaned on both inside portions of the A/C systems, as there was an unusual accumulation of material on the blades (even though the filters were cleaned regularly). The technician said he didn?t have time to do it then (August, 2013). He told me Fazio would call about it. Fazio didn?t call about it. I caught him on his cell the following month (September, 2013). An appointment was made to have the blades cleaned the following month (October, 2013). NOBODY SHOWED UP from FAZIO?S HEATING AND COOLING, LLC. Nobody called. Approximately 1 year after the first time the units were refilled with coolant, THEY STOPPED COOLING AGAIN since the refrigerant had leaked out (September, 2014). (I operated the fans to dry the indoor units, and shut them down for the season.). In May, 2015 I had surgery. The day after surgery, in pain and on strong pain medicine, with 90 degree temperatures, no breeze, and no A/C; I called FAZIO?S HEATING AND COOLING, LLC. The receptionist told me they can?t clean my type of units (mini-split ductless A/C equipment recommended by FAZIO). But, when I called Fazio on his cell, he made an appointment with me to look them over to see about cleaning and recharging them. He said he was taking a 3-day weekend and couldn?t come till the following week. We agreed on an appointment time. FAZIO?S HEATING AND COOLING, LLC DID NOT SHOW UP again.Nobody called. Why I believe Fazio abandoned the systems he SPECIFIED and INSTALLED:  1)     He specified equipment that cannot be easily serviced. He is supposed to be an HVAC pro?; shouldn?t he specify equipment that can be serviced?  2)     HVAC equipment that is properly installed should not need to be recharged all the time. If it needs to be recharged regularly, most of the time it is because the connections that were made during installation are leaking. Considering both units needed to be recharged, it is most likely the problem is with the installer?s technique; as the odds of the factory made portions leaking is extremely unlikely.  3)     When the refrigerant leaked the first time, rather than repair the systems, he recharged them. When it leaked the 2nd time, he scheduled the appointment, and did not show or call.

 4)     Remaking the connections involves essentially disassembling the entire system and cutting and fixing the the connections made during FAZIO?S HEATING AND COOLING, LLCs installation. Then the entire system must be reassembled. This would be a major expense to FAZIO.  5)     If indeed the leaks are in the factory provided equipment, our contract includes warranties on the hardware. If that is the case, he would have to replace it. Again, this would involve total disassembly and reassembly of the system, a major expense to FAZIO.  6)     The material that is on the fan blades is mold.I have discovered that others recommend that a UV light be installed in these units when you purchase them, to prevent mold growth.   RUSS FAZIO never recommended that a UV light be installed. CONCLUSION: I am not an HVAC specialist, so I can only guess that FAZIO?s reasons for not showing up for the appointments and not calling are monetary. It seems possible that once he received the money for the installation, and realized the installation was of poor quality when after a year, the units leaked refrigerant on a regular basis:    1)     He did not want to bear the expense of  the repair to what appears to be poor workmanship that his company is responsible for, and  2)     He did not want to accept responsibility for the poor selection of equipment he recommended even though I had initially inquired about another brand. I believe the selection of equipment may have been more related to contractor profit margin than to benefit his customer.

The technician was very polite, courteous, and friendly. He had been working for Fazio for about 12 years, and had never seen this kind of problem before. I feel that the service I received was well worth the price.

It was not an inexpensive undertaking with older house and radiators.  But  I was very impressed with every aspect of the installation. Gracious, helpful, professional.   (The carpenter with which Fazio subbed installation of ducts did a brilliant and invisible job!)  I am completely satisfied with the quality and quiet of AC.  Made move into new home at beginning of summer a much happier experience than it would have been without AC.

Great service, friendly staff, great products! Would definitely recommend and will use again in the future!

It was wonderful. They've been really good. They're the ones that put the furnace in and then they periodically service. Their price is average. They come when they say they're coming.

That went well and it was a good experience because they were reliable and courteous.  They're also prompt and the price was reasonable. 

They came in and did it and got out of my way. They were easy to work with.

We woke in the middle of the night to the smell of burning and had to turn off our furnace. Called a few different places in the morning; Fazio was the only place who could get someone here before noon....and he was here by 9:30. Russ was very nice and took his time to explain what was going on. Wasn't pushy at all. Reasonably priced. He told us that basically our motor is going bad and we could replace it now, or wait until it dies completely. Our furnace is old and will need to be replaced soon anyway. He put my mind at ease so that I don't have to worry about my house burning down and gave me an estimate for every level of work that we might decide to tackle.

They quickly showed up and fixed a pilot light issue.

I had an appointment at 10, and the two service people came around 11:30.  I have a double furnace and an air handler that I wanted to have checked out b/c the previous owner had not done so since the units were installed ~6 years ago.  I tried to keep an eye on what was going on b/c I'm interested in performing this maintenance myself in the future, but it didn't look like much took place.  I know one fellow cleaned the thermo couple with an emery cloth, and the other claimed that the slave unit was disconnected (however, I had heat before this).  He reconnected it and exchanged the filters with ones that I had on hand.  I already know how to change filters, but I felt like they wanted the service to appear more substantial.  Afterward I was told that not much had to be done because the units were newer and blowers were sealed. They were out in 30 minutes flat.
All in all, I don't feel like I received nearly the level of service $99 warrants.  I'm sure the price and service were competitive with what others were advertising as "specials" but certainly not worth it to anyone with even a hint of DIY skill.  I only called in a service because the previous owner had not, but in the end I was left with a feeling that this should have been less expensive considering the blowers were sealed and nothing had to be done.  I was also told I don't need any service on the air handler, but again, the filter was changed and I'm sure it was put in the rate.  It would be refreshing to get something for less if it turns out that not all the services were required.

Our AC was working fine but had a pretty strong musty odor coming from the vents. I had already checked what I could and needed a professional to do some more in-depth troubleshooting. We found Fazio via angie's list and they came out the next morning to look over everything. The guy they sent out was very professional, friendly, and explained things in detail. It looks like our problem is in the vent and we'll need to do a vent cleaning (which Fazio doesn't do) so he gave us a recommendation on who to call and just charged us the trip fee.
All in all it was exactly what I was looking for - someone to look over the AC portion of the system to see if they could find a source of the smell there. I felt like the tech from Fazio gave us exactly that and didn't try to sell us on any unneeded fixes, etc. We'll definitely call them the next time we need HVAC work.

Mr. Fazio's team did a unbelievable job.  the new boiler was over 300 pounds and they had to get it down a very very tight and difficult basement staircase.  The house is over 120 years old so the basement is not like a typical high ceiling wide staircase situation.  Mr. Fazio took out the old boiler (someone took it for the metal in less than 15 minutes when it was placed at the end of the driveway) then it took 6 men to lower the new boiler down into the basement.  Not a scratch on it.  Once installed they created an new manifold since the old one was leaking in several places.  Once installed they refilled and checked it after 2 hours in operation, additionally they came back the next day to recheck to make sure all was in good shape.
We are really placed with the Crown boiler (made in USA!) - it is small but it really pumps out the heat, the house has NEVER been this warm AND the gas bill went down from $600 to a little over $200.  This year it will have paid for itself!  Mr. Fazio is a no nonsense guy who is a straight shooter and is very focused on making a customer experience the best.  His crew is very respectful and was earnest in making sure everything is done right.  I will use him again!

I could not have been happier with Fazio heating and cooling.  When I called to get an estimate, they were out here within days and gave me an estimate right away.  After I accepted the quote, I worked with their office to setup financing.  The whole process was simple and quick.  They showed up and brought the finance paper work with them and all the other equipment.
The installation took 2 days.  They removed my existing furnace, installed the new one.  Then they installed the AC to the new furnace.  Tested the system and it worked flawlessly.  No more window AC units for me!
I don't really have anything negative to say.  The price was good, the quality was excellent, and the responsiveness was very quick.
I would highly recommend them to anyone who needs heating or AC work done.