FAZIO HEATING & COOLING

I paid a slight premium for their time, *$120, and they delivered a great estimate, were professional and definitely more thorough then others I have worked with. I will use them again. If you go cheap on your furnace maint. you will pay in the end. I was told by other contractors if you need a definitive report on what's actually wrong, and what it will take to bring it to new, you call them. I was incredulous of the claim, but it turns out to be correct. Has a great reputation among other contractors. If they follow up a Fazio, they can assume things were executed correctly, which makes their troubleshooting easier.

Nice and professional! Happy to get with finance and a good warranty.

Everything was installed quickly in a single day

I use them regularly

unknown

It couldn't have gone any smoother or better if I made it up myself. I chose Fazio because it was the closest A rated company to my house. It was the coldest day of the winter to date, so I expected all of the furnace people to be very busy. I have some experience with furnaces, so I was hoping to talk to someone about my problem before committing to an emergency charge for someone to come out. I am not rich, so if it was something simple that I could do myself, it would save me some money. The person who answered their phone was very patient and understanding about my request for someone to call me to advise me about the best way to fix my furnace. I got a call back in thirty minutes from one of the service techs, Tony, one of the sons of the company owner. I told him the symptoms of the furnace and he was immediately aware of what the problem was and said that he probably had the necessary part with him on his truck. He told me what it was and that it was a quick fix and that he could be at my house in twenty minutes since he was already in the area. He came on time and quickly and expertly repaired the coupler on my circulating pump in about thirty minutes. The pump was fine and did not need replaced. That alone saved me hundreds of dollars. He wrote me up for a minimum service fee of $80 and the part was $40, so the whole bill was $120. From my first phone call to the end of the repair was less than two hours on a very busy furnace repair day. It could have gone way worse. The Fazio people were a real life saver and I appreciate their concern and professionalism.

They were "A", the best! All "A's!" They did a fantastic job.

System installed in a timely manner

Everything went great. He explained everything thoroughly about what he was going to do. He gave me a good deal and I had no problems with the work. Excellent job. The price was reasonable and I would highly recommend him!

Furnace wasn't working. the technician's first thought was we needed a new thingy, but he went the extra mile and looked inside the chimney/exhaust pipe and there was a dead bird. Very thorough work

Contractor showed up when promised.  Diagnosed the problem and prompt fixed.

unknown

Good

Not very well, my furnace has a malfunction and they promised to send a quote for fix in it, however, up until now, I have nor received any call or quote.

I called this morning, and the office person told me I would get a call a little later when the technician's timeline was planned out. He called when he was in the neighborhood, since I am home all day, and said he could stop by soon. He did so, showing up about 15-20 minutes after he called.
 The tech's name was Tony. He was nice, and got down to business, since we had spoken on the phone about the possible issues. He was nice to the cats when he came in the house, which is nice. He checked the basics on the outside unit, then the wiring on the thermostat, which was a little off. The unit came back on, and since it was a very quick fix, he checked the unit operation and refrigerant levels, and charged the minimum service fee, which was reasonable for what an annual service check on the unit would be anyway.
He called in a credit card to the office, and we were finished. He left a refrigerator magnet for Fazio. I'll probably call them again if I have a big project I want a bid on.

unknown

I depended on Russ Fazio of FAZIO?S HEATING AND COOLING, LLC to be the expert. When I didn?t get any service and wondered why, I had to research HEATING AND COOLING myself to uncover what might be the reasons. I WILL INDICATE BELOW 6 POSSIBLE REASONS HE NEVER CAME BACK AFTER PROBLEMS DEVELOPED. And, a conclusion you may want to read if you are considering FAZIO'S HEATING AND COOLING, LLC. Russ Fazio, of FAZIO?S HEATING AND COOLING, LLC, interviewed well for the job and a neighbor that had known him in high school said he was OK; so I hired him to provide and install two sets of mini-split ductless A/C equipment. Expecting him to act in my interest, I believed his recommended equipment was superior to that from the manufacturer I was considering.  His company performed the installation of two heating and cooling systems for my two story house with only one misstep. The unit on the second floor had to be moved to provide better airflow to the front bedroom. In the contract, Fazio and I agreed to a 1 year maintenance agreement to cover the 2nd year maintenance. The units were installed approximately June, 2012 Two months into the 2nd year, the units stopped cooling. I called for service. Fazio?s technician refilled the systems with refrigerant (August, 2013). I also asked that the fan blades be cleaned on both inside portions of the A/C systems, as there was an unusual accumulation of material on the blades (even though the filters were cleaned regularly). The technician said he didn?t have time to do it then (August, 2013). He told me Fazio would call about it. Fazio didn?t call about it. I caught him on his cell the following month (September, 2013). An appointment was made to have the blades cleaned the following month (October, 2013). NOBODY SHOWED UP from FAZIO?S HEATING AND COOLING, LLC. Nobody called. Approximately 1 year after the first time the units were refilled with coolant, THEY STOPPED COOLING AGAIN since the refrigerant had leaked out (September, 2014). (I operated the fans to dry the indoor units, and shut them down for the season.). In May, 2015 I had surgery. The day after surgery, in pain and on strong pain medicine, with 90 degree temperatures, no breeze, and no A/C; I called FAZIO?S HEATING AND COOLING, LLC. The receptionist told me they can?t clean my type of units (mini-split ductless A/C equipment recommended by FAZIO). But, when I called Fazio on his cell, he made an appointment with me to look them over to see about cleaning and recharging them. He said he was taking a 3-day weekend and couldn?t come till the following week. We agreed on an appointment time. FAZIO?S HEATING AND COOLING, LLC DID NOT SHOW UP again.Nobody called. Why I believe Fazio abandoned the systems he SPECIFIED and INSTALLED:  1)     He specified equipment that cannot be easily serviced. He is supposed to be an HVAC pro?; shouldn?t he specify equipment that can be serviced?  2)     HVAC equipment that is properly installed should not need to be recharged all the time. If it needs to be recharged regularly, most of the time it is because the connections that were made during installation are leaking. Considering both units needed to be recharged, it is most likely the problem is with the installer?s technique; as the odds of the factory made portions leaking is extremely unlikely.  3)     When the refrigerant leaked the first time, rather than repair the systems, he recharged them. When it leaked the 2nd time, he scheduled the appointment, and did not show or call.

 4)     Remaking the connections involves essentially disassembling the entire system and cutting and fixing the the connections made during FAZIO?S HEATING AND COOLING, LLCs installation. Then the entire system must be reassembled. This would be a major expense to FAZIO.  5)     If indeed the leaks are in the factory provided equipment, our contract includes warranties on the hardware. If that is the case, he would have to replace it. Again, this would involve total disassembly and reassembly of the system, a major expense to FAZIO.  6)     The material that is on the fan blades is mold.I have discovered that others recommend that a UV light be installed in these units when you purchase them, to prevent mold growth.   RUSS FAZIO never recommended that a UV light be installed. CONCLUSION: I am not an HVAC specialist, so I can only guess that FAZIO?s reasons for not showing up for the appointments and not calling are monetary. It seems possible that once he received the money for the installation, and realized the installation was of poor quality when after a year, the units leaked refrigerant on a regular basis:    1)     He did not want to bear the expense of  the repair to what appears to be poor workmanship that his company is responsible for, and  2)     He did not want to accept responsibility for the poor selection of equipment he recommended even though I had initially inquired about another brand. I believe the selection of equipment may have been more related to contractor profit margin than to benefit his customer.

The technician was very polite, courteous, and friendly. He had been working for Fazio for about 12 years, and had never seen this kind of problem before. I feel that the service I received was well worth the price.

It was not an inexpensive undertaking with older house and radiators.  But  I was very impressed with every aspect of the installation. Gracious, helpful, professional.   (The carpenter with which Fazio subbed installation of ducts did a brilliant and invisible job!)  I am completely satisfied with the quality and quiet of AC.  Made move into new home at beginning of summer a much happier experience than it would have been without AC.

Great service, friendly staff, great products! Would definitely recommend and will use again in the future!

It was wonderful. They've been really good. They're the ones that put the furnace in and then they periodically service. Their price is average. They come when they say they're coming.

That went well and it was a good experience because they were reliable and courteous.  They're also prompt and the price was reasonable. 

They came in and did it and got out of my way. They were easy to work with.

We woke in the middle of the night to the smell of burning and had to turn off our furnace. Called a few different places in the morning; Fazio was the only place who could get someone here before noon....and he was here by 9:30. Russ was very nice and took his time to explain what was going on. Wasn't pushy at all. Reasonably priced. He told us that basically our motor is going bad and we could replace it now, or wait until it dies completely. Our furnace is old and will need to be replaced soon anyway. He put my mind at ease so that I don't have to worry about my house burning down and gave me an estimate for every level of work that we might decide to tackle.

They quickly showed up and fixed a pilot light issue.