Thompson's Basement Waterproofing

My problem is when it rains very hard, I got the whole water behind my house so when they came they worked from the inside all around. They will dig out and create a channel where the water is coming in so it is not pushing the wall and I have cracks on the basement wall because of the water and I know that so they explained to me all and what they will gonna do and informed me other products that they will gonna use like brand new product pumps and that they will cement the top to cover the damage that was done and make concrete over the top of the whole thing.

I used Thompson's in May 2011 after receiving proposals from three contractors. All contractors were proposing the same waterproofing solution (french drain to a sump). We chose Thompson's for the deeper french drain they would install. Positives - Not the lowest quote, but reasonable. - In August 2011, tropical storm Irene dumped about 10 inches of rain on us, and the system held up well, with just a little moisture showing up in the mortar cracks (see below). Negatives- They snapped a fastener in my sump when attaching the lid. Required a service call.- They jury-rigged my air conditioner condensate pipe in such a way as to have it leak onto my basement floor. I fixed this myself.- Stained my family room carpet with sticky tape residue. (They taped paper down to protect the carpet).- Refused for months to return my calls about paying for the cleanup of the carpet - which they eventually did... in January of 2012!- Mortar cracks continue to appear, which I seal. -The finished look is not very nice. The waffle board sticks up above the wall. Other contractors (e.g. Quality 1st) have nice, prefab wall/french drain systems which give a better appearance.

We thought they were pretty efficient and they did good work.

My initial contact was made through a local Home Show, which included 10 Waterproofing companies. Not knowing who to select I had three estimates including Thompson's. The first two were an over priced joke, pure snake oil. Example: One company for $3000 wanted to run an ION Machine which allegedly removes one molecule from the air killing any insects. Then a plastic sheet (they called it a Vapor Barrier) would be placed under the floor. Finally a fan would blow the humidity out the vent windows. This would do absolutely nothing!!The sales rep from Thompson's was knowledgeable and professional, except when he tried to close the sale. He took the time to explain what causes water issues, mold, foundation problems and the correct way to fix it. No snake oil. What I did Not like was the pressure and trickery he used to try and close the sale. The initial price was over double what the final price was. He inflated the initial price then gave deep discounts creating the illusion that you are getting a special price. Then this "special price" was only available today so you have to make a decision NOW. When I told him what I was willing to pay he then said, "let me call Mr. Thompson and see if he'll accept your offer." This is the same worn out trick that car salesman use. He lost a lot of creditability pulling this stunt and almost lost the sale. After the game playing stopped and I had a firm price I gave a deposit. Two employees arrived on the date and time promised. They were courteous and got right to work. Keep in mind that this is one of the dirtiest filthy jobs you can have done in your home. Heavy dirt dust is everywhere requiring a major clean up. To their credit they taped plastic runners on the floor and swept up when finished. The entire area still had to be mopped, vacuumed and dusted which took hours. I did not expect them to do this. For the first 2 hours all I heard was the sound of a jack hammer breaking the concrete floor in the crawl space. This was necessary to install the sump pump. They removed bucket after bucket of broken concrete and dirt. Then they swept the entire crawl space removing old insulation panels covered with mold and other debris. This took several hours and they did an excellent job. There was loose hanging insulation which they also cleaned up and reattached. The old vent windows were sealed so the dehumidifier could work more efficiently. Fresh concrete was poured around the sump pump bucket finishing the job. Since completed I no longer have a problem with spiders and insects in my rec room. The crawl space was a breeding ground for them. Now that it is cleaned & sealed with the dehumidifier running at 50% humidity they have all died. The crawl space is now clean and dry with no water issues. Conclusion: Thompson's Waterproofing is a reputable company that does excellent work. They are experienced in all phases of waterproofing and correcting problems. I would have rated them "A" Overall and "A" Professionalism had it not been for the pressure tactics and trickery they used to close the sale. I am very pleased with the job that they did and would recommend them.

Thompson Basement Waterproofing completed the job with very minimum dust in the house. They hung plastic to confine the dust to a limited space and cleaned up after they completed the job.

We had a very big storm the other day and it seems that the work they did worked. They came in, did what they had to do, and they were out. Everything was sufficient and the pricing seemed to be reasonable.

Very Impressed! We had two hairline cracks on the side of our Townhome since we moved in 4 years ago. We were not having any problems with leaking or water, but wanted to have them checked out. We submitted our estimate request on Thompson's website and they contacted me almost instantaneously. They sent a representative out the very next day to evaluate our cracks. Thompson's assessed our cracks and informed us that the cracks were superficial/cosmetic only and did not require any foundation repair. (A sealing and painting could be done to make the cracks less unsightly, but there was no structural need for repair.) We were extremely impressed with Thompson's honesty and truthful assessment of our foundation questions, as we were mentally prepared to spend big $$$ to fix this issue. I would certainly recommend this company, based on their responsiveness and honest foundation assessment, and will call them with any issues in the future. In fact, I have already recommended Thompson's to a coworker with some foundation questions.

The salesperson who provided the estimate gave the best explanation of the problem in the basement and how it would be corrected. He was clear and concise and had a video of one of their own crews doing the same type of work they would do in our basement. We had four estimates and this gentleman did not waste my time criticizing and "bad mouthing" their competition. He did not ask who else we were talking too. He just detailed what they would do for us. They got a rather big job done in two days although the second day went well into the evening. Because they were coming from PA they brought a big crew on day 2 so they would not have to come back. My husbands one complaint was that the area outside the bilco steps where they mixed the cement was left in poor condition with cement dust and mud. Please note that we moved and stacked the things stored in the basement prior to their arrival. I believe that this saved us a few dollars. Before they left they gave us our warranty, detailed instructions about when things could be put back in place, what to expect. We are thrilled with the result. Two and a half months later and halfway through a typical Annapolis summer the basement does not smell and their is no mildew. And we have discovered that we really needed that second sump pump!

the sales person was nice to work with. We were told if we made a decision and scheduled quickly we would receive a discount which we opted to do. Not sure if this was really a discount or a sales tactic but the price seemed okay and we wanted to get it done quickly. The workers showed up when expected and did a good job. It took two days longer than expected because of how hard the concrete in our basement is. The work was done well and we no longer have any mold or water in the basement.

One thing to note, we were not on site for 90% of the job. I met the crew which included the foreman Juan on the first day and felt comfortable enough to leave them to their work. I did stop by during my lunch and hung around/asking questions for about an hour each day. They were accommodating in many ways.....saving the original sump pump without destroying it, not going so high up the walls when cutting the drywall, gave me some good tips for when I start my basement finishing later on, capping the old sump piping. Also, we have 2 rooms in the basement that had carpet previously - after we removed it the previous weekend - we were left with a subfloor that I knew was going to rotted out/possibly with mold......fortunately no mold, but still a mess, Juan and his crew removed more of the subfloor than they actually needed to do their job - hence, it made my life easier after the first day as they left their tools, which I used to remove the remaining subfloor that night. Overall, I would recommend Thompson's again - my neighbor is looking to do the same with her basement, so after we get through a rain storm or two and all is well, they will have my full recommendation.

I ended up choosing another firm that offered the same price but was closer to home - but I would strongly recommend inviting Thompson's to the table for your project as I believe they can provide a cost-competitive quotation for your basement waterproofing needs!

They were good. I would recommend them.

Terrific. The crew came on time, worked efficiently and finished in less than a day. Crew leader spent considerable time withe me at the end of the job, explaining what had been done, what to watch out for, how to reach them if we experienced any problem, which we did not. Dry ever since.

I would recommend them to others. The overall experience was excellent. They were responsive, punctual, and professional. I would use Thompson's Basement Waterproofing again.

We were very happy with the whole experience. The appraiser who came out seemed very knowledgeable and friendly. He recommended the same procedure as two other contractors we had had out. Also he recommended against redoing the basement interior french drain and sump system that the first contractor recommended, this opinion was also shared by the third contractor we had out. They were able to fit us in the very next week and the crew arrived on time and got all the work done in one day. Its very messy work due to them needing to grind down the concrete to get the proper bond but they managed the keep most of the dust under control and cleaned up the bulk before leaving. Its hard to judge the quality of the work having no experience with the product but they were generous with the epoxy and the straps seem flat and well bonded.

The last spring there was heavy rains in my area and the grounds were saturated, I and everybody seem to have had problems. I had them come out initially and they had to do a couple of follow-ups and they were very good about it. Later they came back and made the adjustments and eventually the problem was under control. They came when they said they would. They asked me to call them if there were any additional issues which I did and they came out quickly afterwards and didn't waste any time. I was pleased with that. They were really on time. Their crew did a good job and cleaned up after themselves. They did what they had to do and they follow up on what they said they would do. I'm satisfied with them.

Salesperson was knowledgeable and not pushy or derogatory towards other companies; he focused on what they would do to eliminate our water issues. A little confusion on my part as to a one day or two day job. After confirmation I realized that it was a 2 day job (salesperson had said 1 to 2 days and I never asked for confirmation, thus I assumed one day; my error) First day crew prepared trench. They arrived without plastic to cover items remaining in basement but we were fortunate to have some and we got necessary items covered. They protected the areas they needed to traverse with paper to minimise dust and protect our flooring. I was kept informed of progress throughout day and salesperson responded quickly when I called him for clarification of schedule. I felt our job was carefully handled. Second day crew returned with knowledgeable foreman and completed the job and cleaned up well. Unfortunately the concrete was mixed on my front lawn and killed a bit of grass. However, one quick phone call to the company and they sent someone the next day to rake up, apply seed, fertizer and a bit of top soil. Grass is repairing nicely. Very good and responsive customer service. I am following the instructions for curing the new concrete (basically just waiting to run dehumidifier and paint) and we have had several substanstial rains since installation and our basement is dry! Thompson's was prompt with every appointment and even called when they were going to be a couple minutes late due to traffic. Crews on both days were polite and able to answer my questions. Great care was taken to minimize mess. Overall a good experience and very good follow-up customer service and support. Good company and I would recommend them to my friends.

Everything went great! The service professional showed up and wanted to get some information from me. Provided him with the necessary information, then we proceeded to survey the area in question (basement). First, we looked at cause of water damage. I was told that a plumber needed to come out for the repair. Next, we looked around basement for possible mold and mildew, but none could be found according to the service professional. He recommended if an odor occurs, then to possibly replace carpet in basement. He then said there was nothing else, so he grabbed his things and said good-bye.

A sales rep came and inspected our basement, providing us with an estimate of over $8000 for the full job. We negotiated down to just about half that, so the first thing you should know if you're considering going with this company is that they inflate their prices considerably. We opted to go with them at this significantly reduced rate because it seemed fair. We were told the job would take two days to complete and the crew arrived on time both days and were friendly. They asked us where we wanted the pump to be and, not having any experience with this, we opted for a corner of the finished area of the basement. No one suggested the adjacent, unfinished boiler room might make more sense, which frankly would have been nice considering they do this for a living, but I suppose we can't fault them for that. They brought all of their equipment in through a basement window, which they damaged, and the window well was also scuffed and chipped. They installed the sump pump too close to the wall so that when we dropped the wall from the studs it covered a part of the sump pump. Our contractor had to adjust the wall to address this. The discharge line was installed so that it isn't behind the wall despite there being plenty of room. Instead it sticks out from the wall. We were explicitly instructed not to push the pump back behind the wall. This was completely unnecessary and an eyesore. They damaged our landscaping by driving over it with their truck multiple times, and left cement on our lawn for us to deal with. I had to call more than five times before someone with the authority to make any of this right responded, and I had several rounds of bogus and unnecessary back and forth before they agreed to send us $150 to replace the window. We asked for money for the damage to the landscaping and lawn so we wouldn't have to continue dealing with them, but they refused. Instead they promised to come back in the spring (when the ground was softer) to address these issues but they never did. Rather than continue to deal with them, we took care of it ourselves, at our own expense.

No problems making an appointment around my schedule. Gentelman came out on a Wednesday evening - right on time as scheduled.Explained everything in great detail.When it got to cost of project - the pressure really started. Extremely high pressure to sign and make a commitment that evening.The estimate started out at around $10.0 but if I signed that evening it would go down to $4.0 something. I felt very uncomfortable -- as I had explained I was just starting the process of interviewing companies.

I called Thompson's after another basement waterproofing company gave me a very high price ($14,500) to dig a trench around the inside perimeter of my basement to install a drain system and pump. This other company used every high-pressure sales gimmick I've ever heard of to push me into signing up the day of the estimate. Then they called and asked to send another inspector who lowered the price to $13,000. I didn't think I needed a drain because I have never had water in the basement, just a serious dampness problem with resulting mold growth.The gentleman from Thompson's was very different--he did not pressure me at all and explained that a drain made no sense since my 64 year old basement has never had water in it in the 25 years I've lived here. He suggested a commercial grade dehumidifier. I got an estimate from a third company and they also suggested a commercial grade dehumidifier but said I could buy one on the internet and install it myself. When I contacted that estimator by e-mail and phone asking for price and job details, I got no response so I hired Thompson's. The installer called to say he'd be delayed until the end of the hour appointment but didn't show up until an hour after that; he explained he had been delayed by the discovery of a nest of rattlesnakes at his earlier appointment. He found an existing outlet for the hose from the dehumidifier that made the installation go quickly. It has been running practically nonstop since he plugged it in. The total price was 1/5 the estimate from the first company and did not tear up my basement.

It was good service. I was glad we had them.

I already had to sump pumps in my basement from another company due to ground water created by the water company after they laid new water lines in my area, the water company refused to take responsibility. Everytime there was a heavy rain storm the water came in from all sides, and the pumps were unable to handle it. So I called Thompson?s after checking them out on Angie's list. They wasted no time in sending an inspector out. He scheduled the 24th of May, and the guys were here bright and early. They came in lined the carpet with plastic, they were professional and wasted no time and finished in 2 days.

They were called in because I had a musty smell in my basement. The salesman surveyed the situation and told us that the problem could be corrected by digging around my basement floor and installing piping and drainage to take the water to the sump. They arrived the next day with a crew of 6 men and begaon the work which they completed in one day. There were things done which were never explained to us and now I have a hole in a panelled wall that was cut out. They also sprayed to remove some mold areas.When I still had the musty smell I called them back someone came out to check the situation and "repair" cracks in their concrete. I now have stripes every twelve inches where they caulked the cracks. The mustiness was resolved by them selling me a large dehumidifier that runs in my basement at their cost. I only purchased it because I wanted to correct my problem and the dehumidifier seems to have done the trick except my electric bills are much higher.

The job went very well. They got in did the job and were done in the time they had originally told us they would take. We were very satisfied.