Philadelphia Gas & Electric Heating & Air Cond

Description of Work: Annual service contract.

Description of Work: My furnace was shutting off and I got an call technician warning on my thermostat. They told me what to do until they got there so that the house didn't get too cold. |When he arrived he fixed the problem and told me what to do to prevent it from happening again.

Description of Work: I purchased a big deal a diagnostic check of my furnace.

Description of Work: Inspected furnace for winter season.

Description of Work: Replaced 20 year old HVAC system including compressor located on roof of 4 storey house in downtown philadelphia. Mike Toran is very knowledgeable and his team are very punctual. Additionally, they are careful to maintain a clean and safe job site while executioning the project.

Description of Work: First he thoroughly cleaned our central heating/AC unit by spraying it inside and out using our hose and a cleansing solution. Then he came in the house to check the filter and vents, showing us how to keep the unit functioning at its best. The service man wasn't able to make it for the date we'd first scheduled because it started raining hard while he was working on the call ahead of ours, and he'd gotten soaked. For the second date we'd scheduled, I called the service man when it got to be later than the time frame we'd been given. He was just about ready to leave his previous appointment when I reached him and told me he'd be to our house in about 1/2 an hour. About 45 minutes later he arrived. He told me that the previous customer ended up asking him to do more than he'd originally been scheduled to do.

Description of Work: .

Description of Work: They scheduled a time with me and didn't show up in the window. They called and left a voicemail to reschedule and they haven't gotten back to me since.

Description of Work: We bought the deal for an air conditioning check up. Mike took a look and realized that the previous owners (we moved in in December) had let the unit run completely out of refrigerant. He thoroughly explained our options of either presurizing the system and evaporating the moisture that had infiltrated and finding all the leaks, which could take any amount of time, or to get a new system. He talked about the options for new systems, measured our furnace to see what kind would fit, but didn't pressure us into getting a new system straight away. We opted to have them come and remove the old outdoor unit and wait til next spring to possibly get a new system. He even credited our checkup so that we could use it for our furnace in the fall! On to of it all, he gave us a recommendation for someone to put a new liner in our chimney. We knew it needed one, but he explained why. That's not even part of his business.I was thoroughly impressed. When his employees came to take out the old unit, they were in and out in a half hour and were very polite.

Description of Work: Checked two a/c units. Went very well.

Description of Work: Annual maintenance

Description of Work: Changed out the thermo coupler in my boiler.

Description of Work: Everything ran smooth.

Description of Work: This last date pertains to a continuous service contract making sure my heating and A/C are working properly all the time but I also had two t0 three total units installed by them over the last 20 years and have been very satisfied.

Description of Work: we had a gas and carbon monoxide leak.

Description of Work: Annual heater service.

Description of Work: Routine maintenance.

Description of Work: This was a seasonal heater check up. Mike was professional, checked the heater, changed the filters and made sure both the heater and humidifier were working properly. This visit was part of our yearly maintenance package.

Description of Work: I had trouble bleeding our gas heat radiators. I called Michael and described the problem. He came out and stated that the water pressure in the system was too low. When he raised the pressure, he asked me to check the radiators. When I went to my bedroom, i noticed that there was water coming from the floor under the radiator. When I ran downstairs, I realized that water was raining down from under the radiator to the lower levels. Michael turned down the pressure and told me how unfortunate it was that we have a broken pipe. He then told me that I should call a plumber to fix the radiator pipe. Interestingly, he NEVER took the time to look at the radiator to see what needed repair. Similarly, when I asked about replacing our gas fireplace insert, he told me to call a chimney repair service. Though he did not provide any service, he conveniently advised that I should call him to service our furnace annually or bi-annually. NOT A CHANCE!

Description of Work: Owner Michael Toran promptly returned my call re my non-firing oil burner on a Friday evening. He was the only one of four I had contacted who did so. Even though he worked with only gas or electric systems, he spent a good 20 minutes on the phone with me doing some research and offering me much advice which was of immeasurable help. He also was willing to come by to replace the relay that appeared to be the problem for an incredibly reasonable price. As it turned out, with the information he had given me and the resources he supplied, I was able to do the job myself. Mike's a great guy, very knowledgeable, and has a wonderful attitude. Based on our conversation, the help he gave me, and the price he quoted, I'd have no hesitation in using him on a regular basis if my system was gas or electric.

Description of Work: I called in need of a repair, I thought I had called on this company in the past. When the woman answered the phone, I indicated that I might have been a customer in the past. She would not answer my question, gave me the phone number of the local utility company and told me to call them. She was rude, unprofessional, and impatient.