Mr. Contractor Inc

Mr Contractor Inc. did the work quickly which was good. Anything we had an issue with they were responsive and tried to fix it to ensure we were happy with it. As for the tub it's too bad that we notice the bad tiling job well after the tiles were set. They did however fixed the worst tiles and tried to make it better, but at the end of the day it's still a below average tiling job. We had hired Mr Contractor Inc. based on some awesome work we saw at a friend's place. I am not so sure we got 100% of the quality we saw, maybe we got 85% of that. If you do decide to hire Mr Contractor Inc. insist on the following: 1) A typed contract, not a hand written one. The hand writing is hard to read and later becomes and issue when you are trying to read it. Insist on it being typed. 2) A walk through with Mr Contractor Inc. If Kenny isn't available ask for one of his staff to go through it with you or one of the other family owners. Although they fixed the foyer transition strip and the shower road after all the payments were made, the walk through will save you some hassle later. 3) If you were promised a curved rod in the shower, then make sure you get one :-) Once we got our straight cheapo shower rod, we didn't care, we just wanted to be done dealing with this work and move on. 4) No respect for existing fixtures. Insist that his workers treat your other existing fixtures with some respect. Grant it our carpet was old and at some point we will replace it, but for now, we just wanted to have it steamed cleaned and move on. However in the bedroom there was a large stain that was not there before. I mentioned the paint sprinkles on the pass-through shelf. But we also noticed some kind of putty/glue/thinset whatever??some kind of material on our older, but really nice countertop in the bathroom. So if you hire them just make sure you insist on your current fixtures being intact and treated with some respect. 5) We unfortunately could not be there to see the day to day progress, but after some miscommunication and some hunches that the work should be checked on, I started sending my Dad to look at the work on a daily basis. So make sure you check the work daily and ensure that Mr Contractor. Inc. is supervising their employees. I think the shower tiling would have turned out a lot better if he had been checking in his guys. Sure it would've cost more to "re-frame" the shower, but if it meant a really nice tiling job, we would've agreed to doing the additional work.

Working with Ken Spector of Mr. Contractor has been one of the worst experiences I have had as a homeowner. He cut corners on the work he performed, has repeatedly refused to honor the warranty and behaved unprofessionally by yelling at my boyfriend and I more than once. Examples of the many ways he cut corners are: patching holes in the metal exterior of the house with duct tape instead of caulk and tin patches, failing to caulk the outside of the windows he installed, building a faulty bilco door that fell apart in less than three years. On three separate occasions over the past three years he has not stood behind the warranty, causing me to pay other contractors to repair work I already paid him to do. And he lost his temper with my boyfriend, cursing at him because we would not pay additional money for the paint job we agreed to in the contract. The second time he refused to honor the warranty, I suggested that we get a moderator to help us come to an agreement. He got angry and screamed at me on the phone and threatened me saying that I was ?creating bad blood for the future?. During the bidding process I told Ken I was going to go with a different contractor more in my price range. He convinced me to work with him by lowering his price and telling me the following: 1) He would give me a five year warranty on all work (15 for the roof), 2) He had a full staff and didn?t use subcontractors and 3) There would be no surprise costs above the estimate. All of these three promises turned out to be false. Below are more details of some of the most egregious situations. Unauthorized Work on Heater: The second day of the job Ken told me that the radiator heat was not working and he would have his plumber come take a look to see what was wrong. I was at work and he said he would call and let me know what the problem was. He called while I was in a meeting. When I called him back he told me the plumber drained and refilled the system and made some adjustments to the heater. He told me I needed to pay him $420 in cash by the end of the week. I told him that I was angry that he had done work I did not authorize and asked if it would be covered under the five-year warranty. He said it was and would give me paperwork on their company stationary with the warranty info. A few months later, the heater was having the same problem and I called Ken to come address it. He told me that since a subcontractor performed the work they would not honor the warranty. They gave me a phone number for the supposed plumber, but the number was disconnected. I paid a different plumber out of pocket to fix it. Losing Temper: We agreed to have the exterior bay windows and decorative metalwork of my house painted using two colors. I created a photo diagram that showed where each of the colors should go, and agreed with Ken that my boyfriend would meet the painters and give it to them. The painters showed up early and started painting without direction, so they bought the wrong amounts of paint and applied the wrong colors to large parts of the house. Ken told my boyfriend that they would now need to stay an extra half-day and I needed to pay $600 more. When my boyfriend told Ken that I said I would not pay because we agreed on the price in the contract he began to scream at my boyfriend saying that ?only f***ing Picasso could paint what we requested?. From that point on, I was scared to meet with him alone in my home, so I had friends or family members come to my house when he was there. Gas Leak: I also hired Ken to relocate a gas washer and dryer unit from a bathroom to a nearby closet. They tapped into an existing gas line to add a new flex gas line for the dryer. The first problem was that they did not vent the dryer to the outside as it was specified in the lease. When I pointed that out, Ken told me it didn?t need to be vented. I told him that I read that it was code according to the fire department and gas company websites. He then vented it outside. A couple months after the work was completed and the unit was rented out, the tenants noticed a gas leak. The gas company came out and pinpointed the leak to underneath the floor. I asked Ken to come address it since he had just worked on that line. After his plumber came out, cut one of my gas lines and ripped the ceiling open, Ken said that the problem was not their fault. He said I owed them $350 at that point (because the plumber was a subcontractor and needed to be paid for the determination) and I would have to pay them to fix the leak (along with repairing the cut line and ceiling hole). After disagreeing with him on that, I had two other plumbers give me estimates. They both agreed with the gas company technician that the leak was the result of the recent work. I had to pay a plumber out of pocket, and reimburse my tenants for the days they spent without hot water and gas and for the previous month and a half that the gas bill had been too high because it was leaking. Losing Temper Part Two: After the gas leak incident I was concerned that on two occasions Ken had refused to honor the warranty on the basis of saying that subcontracted work was not covered and making arbitrary and subjective determinations about what was and was not covered. Through e-mail and phone conversations, I requested that he give me more details and specifications about the warranty so that we could move forward on the same page. He refused repeatedly. Finally, I spoke with him on the phone and told him that I though we should seek out a third party to help us reach an agreement. He became enraged and started screaming at me. He called me names and, as mentioned above, said that I was ?creating bad blood for the future?. I?m not sure what that threat meant, but from that point forward I felt scared to interact with him. Duct Tape Repair: In order to prevent water leaks that had created damage to the interior of bay windows on two floors and to the third floor ceiling I hired Ken to replace the roof, replace the windows, patch holes in the exterior metal and woodwork and repair plaster. The water damage reappeared and grew worse, and I contacted Ken?s brother Barry (and co-owner) via mail to request that Mr. Contractor address it under the warranty. I let Barry know that I was uncomfortable having Ken in my home after his aggressive behavior and asked them to send any other foremen, manager, owner or any other representative to come look at the issue. Ken wrote back with a list of questions about the damage, and insisted that he needed to be present. After going back and forth on that, his office manager sent a letter stating that I do not have a five-year warranty and that they are ceasing further communication with me. The three contractors I brought in to give me estimates determined that the reasons for the water damage are that the holes in the metalwork were just covered over with duct tape and paint instead of being patched with caulk and tin, that the windows were installed incorrectly and were not caulked on the exterior and that there were loose seams on the roof. I will now have to hire another contractor to address the problems that have been caused by Ken?s negligent work and will be paying thousands more out of pocket for work that should be covered under warranty. Unfortunately, there were also other issues, but the ones above were the most egregious. I would warn anyone considering working with Mr. Contractor to choose someone else.

I had a few contractors come out to give an estimate and to be honest Mr. Contractor was the highest I had gotten. I ended up choosing him anyway because he seemed to understand what I was looking for, and had some design ideas to offer. The other two contractors didn't have much input in terms of design. He also had photos of his deck work on an iPad for me to see. They ended up coming to perform the work during the week of 5/28/12. When they left I looked at the work and saw that the bench they installed was much too small. We had originally agreed on a 2 ft x 2 ft x 20 ft bench with raised side tables. This bench was also supposed to have removable panels. They had installed a 18in x 18in x 20 ft bench with raised side tables, and the removable panels were just single boards not screwed in on top. I voiced my concerns and they were VERY responsive and offered to come back out the next day to discuss some options on how they can fix it so that I'm happy. He apologized and said that he misinterpreted the baseline requirements and offered some options on what he could do to fix it. A few days later they were back to re-sized the bench and made some nice removable panels that won't end up warping. They also did some additional touch-ups and made the bench/storage look great.Overall I'm very happy with Mr. Contractor and their responsiveness to concern and desire to make things right. I would definitely use them again in the future.

Whole project turned out to be a waste of money that I could not afford to lose. During the initial appointment on May 27, the contractor suggested that I switch floors or have the second floor bedroom carpeted. When I explained to him why those two options would not work, then he told me two options for soundproofing and told me which of the two were my best options. So, I went with the one he suggested. He did tell me that it would not reduce the sound by 100%. However, when I asked him, he did say that I should have at least a 50% to 75% reduction in the noise level coming from the second floor. The work was started on June 3. I came home and it was immediately obvious to me that there was no change. I thought maybe that they had not finished. On June 4, when the work was complete, the only change was that there were no creaking sounds coming from the second floor. I told Lonnie about my concerns when I gave him the final payment when he came to my home. I tried to demonstrate to him that there was no change in the level of noise. He did not believe me. He even though he claimed that he was not saying that I was crazy or anything, that is the way he treated me. He told me about the materials used and even sent me the information. He told me about how satisfied another customer was with his soundproofing. Lonnie suggested that I give it more time that maybe I was anticipating the noise. I told him two or three times during our conversation, that I was only paying him so that he would not sue me. After taking his suggestion and giving it more time, the noise level had not changed. My calls and letter fell on deaf ears when I tried to seek some reasonable solution with this company. In April of this year, when the creaking that this company was supposed to have fixed started again, I filed a complaint against them seeking a refund, because I felt that this company failed to live up to their end of their agreement with me. Of course the reviewer sided with the company and felt that their offer of 25% off on my next project was sufficient compensation for my botched soundproofing job. Bottomline - I do not have 0% soundproofing the level of noise is the same today as is was on May 27, 2011 when I met with the contractor. The creaking they were supposed have stopped returned in less than a year. They put my ceiling fan back up, which shakes more than when the original owner's first put it up. The bathroom tile work does not look very professional. In their responses to the complaint, they sounded as if they were implying as if I forced them or strongly insisted that they to do the soundproofing job which is not true. If Lonnie had given me a reason why I should not have the work done like he did when he told me why I should not have storm windows installed in my living room or why my livingroom or bedroom windows should not be uncovered, then I would not have done the soundproofing. I feel like not only have they taken my money, but that as a repeat customer, my trust was violated! For these reasons I will not call or recommend this contractor again.

The project went exactly how steve said it would go. Its was a total of 13 days and steve estimated 12-14 days from start to finish. Steve and his family run an excellent business. They are always on time And very punctual. The crews were very pleasant and answered any questions we asked them during the job. Joe, Jim and Greg did the complete project on our deck and kitchen. Thankyou very much for the wonderful job you did and we are enjoying everything especially the deck with the great weather we have been having. Hire Mr Contractor if you want your job done right

Each project Kenny/Mr. Contractor has done for us has been great! He's incredibly punctual, good sense of humor, and straight-up about what will & won't work. He's never tried to get us to spend more than we can afford, and I know that if his guys have done the project it will be both aesthetically and structurally perfect.

They do good work. They are timely and quick. They were there when they were supposed to be. They did use too many subcontractors.

We were never able to see eye to eye on my desired project. I also had an issue in the price difference from the estimate to the project proposal. We did not end up completing the deal. I just saw this response for why we did not complete our deal. This company did refund my deposit without any hassle for me. I appreciated that from them. I do want to be clear. My complaint about this company which I did not state had to do with their sexist treatment of me as a female customer. I ask a lot of questions because I like to know what the job entails. I do research because I like to know what I am buying. I believe he was the owner but he just seemed to think that I should not ask for details about how the job would be completed. I got that because he referenced that if I were baking a cake, he would assume I was an expert and not ask any question about it. Obviously I insulted him in some way. So our personalities would not be compatible. When he returned my money, he told me that he thought I would be too difficult. No problem you do have to be able to communicate. Yes, I did hire a designer. But no plumbing was to be moved. I was taking out a tub and putting in a shower in its place. I do not remember being told that this would require major plumbing changes. When the estimate was given, I already had the designer so at the time of the estimate everyone knew a tub was coming out and shower going in. As an expert, I expect the price to reflect the job I have described. His son gave the first estimate, then he came later with a different amount after the deposit was given. I do not like to work with experts that cannot give a good approximate estimate. I do not think that when dealing with an experienced company that estimates should be so far off. If you open up a wall and find a problem, that is different.

THE KITCHEN FLOOR WAS IN BAD SHAPE FROM A PREVIOUS LEAK. BATHROOM FLOOR AND TOILET NEEDED HELP BAD. THE CONTRACTOR DID A WONDERFUL JOB.

I definitely got what I paid for and will be using Mr. Contractor again for many more future projects. This was a work equity project with me gutting a bedroom and doing the rough wiring before the contractor started doing the sound proofing and dry wall. Mr. Contractor was reluctant at first to coordinate our electrical work with the carpenter, but it worked out despite me holding up the carpenter's schedule rewalling the bedroom with needed extra time completeing the rough electrical work prior to closing up the walls in the bedroom. The window replacement and siding work wasn't entirely dependent on the carpenter's work and the total schedule planned for the project finished on time. Window replacement was completed in one day. Some disagreement about some extra steps we wanted applying the siding and fixing the underlying structures that the siding was going over, but Barry was able to work with me and correct the issues to my satisfaction. The oak hardwood floor in the bedroom was repaired and refinished by Geo. King hired by Barry. Excellent work. Mr. King has been doing this type of work for 47 years and the experience shows with the excellent results of the floor. I hope he will inspire the next generation to take up his hard work for future.Overall the workers were competent and prompt. and Barry would respond to my questions and concerns without delay.

The work started two days after the contract start date of 09/19/11, however the workers more than made up for the late start. The work performed was excellent, the workers were very professional, worked non stop without any breaks, cleaned up at the end of each work day and completed the job before the estimated completion date; which made up for the late start. I am pleased with the up grades to my kitchen and foyer.

The experience was fine. Their work was good. They had to give a little extra effort for a part of the job, since it wasn’t easy. The technicians were punctual and professional. I’m happy with their services.

It was an excellent experience. Their price was fair. The technicians were very professional, and any concerns we had, they were quick to respond. They finished the work on the date promised, and they were great. They cleaned up well.

Overall, the experience was okay. The painting was excellent, but after they installed the carpeting, they never cleaned up. The work itself was good. They left a big roll outside in my driveway, and left little pieces (which is fine, since I used those) and debris that we had to clean up. They didn't even vaccuum the carpeting after they were done. If they cleaned up after themselves, they would've had an A, but the problem was the clean-up.

It turned out very well. The technicians were very prompt and completed the work quickly. Their price was reasonable. I’m happy with their services overall.

It turned out fine. The technicians were on time, and cleaned up after themselves. They were available if I called with a concern, and were very accommodating. I’m happy with their services.

Overall, the experience wasn’t that great. For the windows, I told them I wanted the highest R-factor possible, and the windows really aren’t that well insulated. The thing that really made us angry is the stairwell. They had two guys come that were very rude, inconsiderate, and didn’t put any drop cloths down to protect any of our belongings. It was an incredibly messy job. When we asked them about covering our belongings, they told us it was our job to do that. The quality of the stairwell material is lousy; it’s porch-like material. We’re going to have their work ripped out and re-done by another contractor.

We were really happy with them. They were terrific. They did an excellent job replacing the windows. A few years ago, something fell onto our front window, which broke the glass. I called them and they were incredibly responsive with replacing the glass. We haven’t had any problems with the windows. We’re actually thinking about calling them again to get some additional work done on the home.

Overall, the experience went fairly well. The technicians came out quickly and on time. They cleaned up after themselves and it didn’t take them that long to do the job. I had purchased my own materials, and I just wanted them to install it, so I thought their price was expensive. I couldn’t find anyone else to do the job; other companies wanted me to send the materials back.

He charged $3800 to lay a strip of roofing that was not quite 2’x18’. This was supposed to stop a leak, but it the leak continued. I called another contractor, who replaced the entire roof for only $2,000. This contractor also showed me two feet of the strip that had not been sealed, which meant that when it rained, water was still able to leak through. Mr. Contractor’s price was outrageous, and he didn’t even do the job correctly. When I realized how little had actually been done, I asked him for half of the $3800 back. The job wasn’t even worth that, but I wanted to compromise. He refused to refund any of the money. I would never recommend this company.

They were good. The technicians showed up on time, and were quick and efficient. The clean-up could use some improvement. They left some debris (little things: nails, bits of window casings, window caulk, etc) after the job was complete. I felt like their price was fair. I’m happy with the end result.

It turned out really well, but the process was a little confusing since they’re a pretty big outfit. The job took 5 days, and it seemed like every day a new sub-contractor was out. I had to explain the project each day. However, they did very good work.

The experience has been good. The window replacement was many years ago, but the work was very well done. They were quite reliable. I just replaced the windows in January of this year. I used a different contractor for that due to the price. I received a quote from Mr. Contractor, but I got a better price from another company.

It was a good experience. For the most part, they did a pretty decent job. They were a little sloppy at the end, not taking care of the small details. Since then, I’ve gotten a few quotes from them.

Overall, the experience was fine. It was very expensive for what was done, but I’m fairly satisfied.