VALLEY HONDA

Description of Work: Regular inspection and maintenance.

Description of Work: Purchase of CR-V 2020 Honda

Description of Work: It was an inspection and oil change.

Description of Work: I think that they probably did some work. I got a note that something had to be replaced, and then I have them do my so many mile service.

Description of Work: ...

Description of Work: I used Valley Honda.

Description of Work: They replaced a fan mortar and a recall.

Description of Work: Oil Change and State Inspection.

Description of Work: Salesman sold me a 2015 model when a 2016 would have been more to my advantage. I told him I didn't want to spend more money than I had to, and I was fine with a 2015. He never discussed available options with me. Some of the options I would have wanted were only available on the 2016 models, as I later discovered. It seems evident to me, at this time, that Mr. Corlino was only interested in making a quick sale. He bragged about the "wonderful" service he provided to his customers, told me several times that he'd meet with me as often as necessary to help me with the car's technology, that I was very lucky to have him work with me.

Description of Work: Sold me a used Honda Civic

Description of Work: It had something to do with the car axles. It was serious work.

Description of Work: .

Description of Work: oil change and 4 tires

Description of Work: I have bought many vehicles through Valley Honda and have always been very happy with service that was provided. I continue to go back there for service and maintenance and always get great service. Most recently had a warranty question for them and they answered all my questions.

Description of Work: We had state inspections and routine maintenance performed

Description of Work: I used Valley Honda for auto inspection service. I had my Honda inspected back in April.

Description of Work: Solid used-car deal

Description of Work: Vehicle inspection. Changed oil and checked tire wear.

Description of Work: Today we purchased a used Honda Civic from Valley Honda of Monroeville, PA. It was a non-pressure event, for which my wife and I are grateful. We were very impressed with the low-key approach of the sales consultants we spoke with. When I returned to the dealership today to actually make the purchase, I was equally impressed with Eric Woodmancy, the Finance Manager. He was extremely efficient and personable.

Description of Work: On June 30th my husband and I went to Valley Honda and purchased a 2011 Honda CRV. Valley Honda told us that due to the tsunami in Japan, the vehicle would not be in until August. On August 1st, my husband called and spoke to our salesman who said the vehicle was made and would be available for pick up a few days later. We never heard from them. In late August, I saw that Valley Honda had a blue 2011 CRV in their inventory. Concerned it was our car I called and spoke to another salesman named Craig and inquired about it. He told me they did have that particular vehicle, however, "these people put a deposit down on it, but that doesn't mean anything." I then informed him that I was the one who put the deposit on the car. He panicked, placed me on hold, and came back to say that wasn't our particular car. He said our car hadn't been made yet (although we were already told it had) and that we would be contacted when it came in. I called and left a voicemail for their sales manager Steve Werksman and said that I would appreciate it if he would return my call because I was going to go to another dealership. He called me one day later and said the vehicle was in. Thus the nightmare began. After signing the financing forms our salesman took my husband and I out to show us where it was parked. He handed us the keys, did not show us how anything worked, and told us he didn't appreciate us calling his manager to inquire why our car was taking so long to come in (had he returned our calls, we wouldn't have had to call his manager). He said he took it very personally, told us to enjoy our vehicle and walked away. Not wanting to be involved in any further confrontations, we left with the car with out looking it over. When we got home we looked over the vehicle and found it to be covered in scratches both on the inside and out. There was also a chip on the outside along with a chip on the inside near the gearshift. I called immediately to inform them of the problem and was told to come back and let them look at it. I called and spoke to the service manager Dale Callander who referred me to another sales manger. The sales manager, whose name is Andy Sperber, called me back the next day. He was very hostile and said all new vehicles come this way. I asked that he replace the car with a new CRV and he laughed saying that that was an unreasonable request. I asked him to take the vehicle back and he said no that that as well. He said all they were willing to do was look at the vehicle and try to fix it. I told him a brand new car should not need bodywork. He then told me that if I went through any other avenues to deal with this situation, "We would get no where." I called Honda corporate and they said there was nothing they could do because all dealerships are privately owned. We took the vehicle back and informed Andy that in additional to the body damage on the inside and out, and that our power locks were also not working properly. We told him they worked Saturday, stopped working on Sunday, and didn't start working again until Tuesday evening. His response was "are they working now?" We said yes. He then said, "Well, how do you expect me to fix something that isn't broken?" I told him to please at least look at them since it seemed to be an issue with a bad fuse. He repeated again, "how do you expect me to fix something that isn't broken?" Andy placed tape all around the vehicle where the damage was at and said that if he did this for every new vehicle he sold his service department wouldn't be able to keep up. When I informed him that this was the third new vehicle I've owned and I've never had this problem he laughed at me. Andy gave us a loaner vehicle to use and told us he would call the next day, September 14th, to let us know how everything was going. A week later we finally heard back. When we went to pick up the vehicle, it looked even worse. They did a sloppy job trying to fix the large chip on the molding of the driver's side door; there were new scratches, and a new nick on the dashboard. The molding had a shiny material placed on it, it looked like it was buffed, and before it was dry one of their technicians must have swiped it with his fingernail. And after the mess they made, the chip was STILL THERE! I refused to take the vehicle. Another salesman told me that there was no manager there that day for me to speak with. When I informed him that I was not leaving until I spoke to one, Dale the service manager appeared. I guess he was there after all. He told me if they attempted to fix the chip any further it would just continue to look worse. My husband and I left the vehicle there again and demanded it be fixed properly. A day later I called and asked to speak to the owner and was told he wasn't available. I asked for his voicemail and was told it hadn't been set up yet. I asked when he would be back and was told they didn't know, that he was in Florida. My husband spoke to their general manager Steve Werksman and told him that the whole thing was a nightmare and how their staff acted very rude, hostile, confrontational and disrespectful to both him and I. Steve did not offer an apology. To add insult to injury, my husband said that it might be nice for them to upgrade the radio or speakers to try and make up for what they've done. Steve said NO, and added, “I am not going to just give money away.” Honda corporate is just as bad and would not accept any responsibility for anything. They brushed me off and were rude at that. Finally, we again drove an hour away from our home to pick up the vehicle. The vehicle IS STILL DAMAGED!! There is still a large scratch on the hood, two more on a door, front bumper damage, several other scratches on the inside and out and the headlights need replaced due to there being gouge marks on them. This is a brand new car that has already needed bodywork, repainted and the dashboard ripped out and replaced. I have to pay out of pocket hundreds of dollars to fix the car properly! PS: When my husband picked the car up, Andy approached him and very nastily said, “The second you leave today your car is going to get scratched up. Now give me the keys to my car back (the rental they gave us) so I can go look IT over for damage.” Stay away from Valley Honda in Monroeville, PA unless you want to have to live through a nightmare with your brand new car.

Description of Work: Our car was making a noise, and they found out that it was our heat shield.

Description of Work: We took our car (purchased from Valley Honda) in for an oil change. It is listed as express oil change and 19-point check, which says it includes a check of the brakes, tires, external lights, windshield wipers and washer nozzles, battery condition, coolant, transmission fluid, brake fluid, and power steering fluid, among other things.

Description of Work: I haven't used the service department, but I did buy a used car from them.

Description of Work: I used the services of Valley Honda for an oil change and tire rotation.

Description of Work: The car broke down on the highway and was towed to the dealer. The dealer charged us $95. to prepare an estimate for repairs. The estimate was outrageously high. We had the car transferred to an independent repair shop which did an excellent job for 2/3 of what the dealer estimated, a savings of more than $500.