VALLEY HONDA

BUYER BEWARE!!! Valley Honda service is terrible and the Manager Steve appears to be quite inept when it comes to vehicles. My Honda Accord needed to be inspected and some additional repairs were done - $1400. Six weeks later, suddenly the oil had leaked so bad all over the engine and I needed everything replaced - $1700. I had a 30 year old Toyota Camry LE that didn't need this much work. I would never buy another Honda again!

They claim that they want to satisfy every customer but our request to return two accessories we didn’t need was ignored after we tried to contact them several times. They will not return your calls or e-mails. They really do not care if you are satisfied.

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My husband does it. He likes it, so I guess it's good. I think it took an hour. We have a service contract with them.

They were very responsive.

I've been using them for at least 10 years.

Once again, I don't use many people that I don't like. They're very reliable, professional, and reasonable.

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I will use them again.

If I have stayed with them that long, I have to be thinking that it is good.

It was $270 to replace the fan mortar and the recall was free. They are generally positive. Sometimes it takes a while to get an appointment. It is waiting for the appointment that varies widely, sometimes you get it the next day and sometimes it is two or three weeks. Once I am in, they are pretty quick about getting me back out. The workers are good. They could work on the scheduling in future. I gave them a B overall because of price.

Excellent service department.

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Everything went smoothly. The company is very efficient. The process is exceptionally quick and easy. No headaches involved.

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One of the features that he claimed the car had was an automatic dimmer on the rear view mirror. Later he claimed that he'd never said that. He must have realized, after he obtained the actual car I bought, that it didn't have that feature he'd told me it had. Rather than explain that to me, he just lied. After I'd purchased the car, I tried to make an appointment with him. It became very difficult to reach him. I called and left messages for him, but got no response. I finally told the manager. The manager told me I'd hear from Mr. Carlino in 5 minutes. I never heard from him. When I finally did reach him, we set an appointment for me  to come to the dealership. When I arrived, I was told that he wasn't there, that it was his day off. Finally, I met with him. Unfortunately for me, he had me come about five minutes before a big dealership meeting of some kind. As he sat in the car with me, two other salesmen came up to the car and told him he really needed to get to the meeting. Whether there was or, as I suspect, there wasn't a meeting, he certainly had very little time to spend with me. He told me I could stay in their lot and practice parking head out. That was one of the capabilities he'd told me I could do by using the rear-view camera. I certainly knew how to turn the car around and back up into a spot. The tricky part was, of course, to be able to do that with confidence between two parked cars. There wasn't even a space available between two cars on that lot. Furthermore, I wouldn't have dared to park a car between two cars without some guidance. Mr. Carlino also insulted me to my face. I asked him why he hadn't suggested or even mention a GPS installed in the car. He told me he hadn't mentioned it because the Honda GPS was very sophisticated, too complicated for me to understand. What a sexist thing to say! I've had a GPS since they first became available to consumers. I have two masters degrees. How dare he! He made assumptions about my intelligence and my pocketbook without the slightest bit of evidence. I asked him if it wasn't too late to purchase Honda heavy duty floor mats. He said that they were way too expensive at nearly $200. Subsequently, I bought floor mats online; they cost me $200. After Mr. Carlino had insulted me and lied to me, I didn't want to go back to the dealership. I emailed the manager about the entire situation about two and a half weeks ago. I have heard nothing from him at all. At this point, I hate the car. I believe this is because I have such bad associations with it. Also, it stalled out on a busy street when I was in the middle lane. It was terrifying. In fact, I was shocked because, after all, it's a new car and also because I didn't think modern cars stalled any longer.