The Basement Expert, Inc.

The team was phenomenal. Hard, hard work. Tireless. Professional. Courteous. Knowledgeable. Cooperative. They went above and beyond to satisfy me, as the customer. I highly recommend The Basement Expert for the job. My mind is at ease knowing they completed the job and did it exceptionally well. Thank you!!!!!!

Great job

The Basement Expert team was very professional, timely and cost friendly. They went above and beyond my expectations for this type of work. I highly recommend The Basement Expert for anyone who is looking to have their basement waterproofed.

They responded quickly and with professionalism, did an assessment at a convenient time for me, explained the job completely, and had a formula for calculating the estimate that was fair, and came in lower than another company, by far. The job was scheduled in a timely manner, as promised. The work was completed in one day. They returned my basement to exactly the way they found it. They answered all of my questions quickly and expertly. I would recommend this company because

Great fast service. They did a great clean up

The company was very nice nice price, nice customer service, nice finish and they clean everything, they cover everything not dust, fast work. they are very nice people, their are very professional thanks very good for a good job, We recommend this company very much.

They arrived on time and did the work as we discussed. They were easy to get in touch with and answered all of our questions.

Family business, great site protection and thoughtful workflow. Quick, efficient, communicative. Great price, no ads-on charges. Final product exactly as promised.

I left a review back in October when I hired them. They now have finished the job. I could not be more pleased. I am overly satisfied with the crew that worked on my basement. Ryan and his guys were courteous and Ryan would brief and debrief me each day and they did not mind if I took a peek. They worked all day into the early evening. I was impressed. Phil gave me an 8-day turnaround and it took 7 and that was only because of my schedule which shortened two of their days and one day due to snow. I did have a couple of minor problems which when I called they were johnny-on-the-spot to come out and fix them. But let me tell you what was done... They trenched the entire perimeter of the basement including a bilco door area and an old dank coal room. (which other companies would not do, or even go into) In addition to the typical waterproofing, I also had them clean and dryloc paint the unfinished walls, again, including the bilco and coal room. I could not be more pleased with the results. The minor problems I spoke of were the dehumidifier leaking, some staples missed, and the chalking they put on the drain pipe came off (too cold to cure I believe). They came out last night and took care of it. The coal room needed more paint due to the excessive moisture in there the paint dripped off the ceiling. I asked Ryan if he could get to it (I was going to let it pass and do it myself) and he said if he had rollers... I had one and he painted the areas needed in the coal room. I am super stoked on these guys. If you need your basement waterproofed, no need to look anywhere but these guys. Super friendly, work with your schedule, great work ethic, and a very reasonable price. Just a note that Phil Sr. is one of the coolest guys you will ever deal with.

The personal involvement of the owner in all phases of the project. The quality of the products and how the installers kept the work area clean and neat.

Very professional estimate of my drainage system.

Since July, I had been getting water in my basement every time it rained. I called several companies for quotes. All of the system's they wanted to install were basically the same. I decided to go with The Basement Expert because their quote qas the most reasonable and their customer service was wonderful. The three gentleman that came to complete the work were friendly and professional. They cleaned up after themselves and the job took two days. It has been a month since the work has been completed and I am pleased to say that my basement is dry! They also offer a lifetime warranty!

I hired this contractor but I scheduled for early January due to my schedule. i hired them based on customer service and price for what I'll be getting.

Two days and it was done. Fantastic job -- our crawl space is much better already. The guys worked so hard ... I was impressed. We could not be happier.

on time and very good at keeping work debris cleaned up. also job was completed on time.

I am very happy with the quality of the service! The crew was diligent, courteous and knowledgeable. I would highly recommend The Basement Expert to anyone having a basement water issue!!!

They did a good looking job quickly and cleaned up after completion.

Phil and his team were courteous, thorough and professional in their work. He gave me an estimate and when I required more detail, he was happy to comply. The job was a french drain, sump pump and window wells. Work was done quicker than I expected and they removed all debris.

They came as scheduled. Finished the job within the time estimated. Work looks good to me.

PHIL WAS EXCELLENT IN TIME AND QUALITY OF SERVICE EVEN AFTER THE JOB WAS COMPLETED HE WAS AVAILABLE FOR FOLLOW UP

Phil, owner, called me immediately (on a Sunday!), we set up an appointment for the next day at which time he arrived on time, examined the the basement thoroughly and followed up with a complete explanation including drawings of what he would recommend, including what I thought to be a fair price. He kept in touch every few days until his son Phil and crew arrived at my house. They were here for 12 hours, were friendly and polite, explained the plans once again and did a great job, which has a lifetime guarantee. I am very happy with the basement expert. Five star extra good!

Missed an area of water leak.

Everything went very well . They were very careful when doing the work and tried to keep everything clean. They were very hard working and great guys to deal with. I have already given there phone number to someone I know who needs work done at there house.