RAYMOUR & FLANIGAN FURNITURE

Even when you think you have purchased the better furniture at Raymour & Flanigan----It's junk
Don't buy here

Despite reading one report giving the store "F" rating, we decided to go ahead. A few days ago, we found the hutch/stand we were looking for. The salesman was professional and courteous. So was the customer service department. The delivery occurred as scheduled, even a few minutes before the scheduled time frame: 12-4pm today. The three delivery guys carried the item up to our dining room per our request. The item was even covered, protecting from heavy rain. One of them offered a handshake, which was accepted by us to conclude the delivery. They even closed our foyer door behind us to exit, to our convenience. They even left a phone message, asking if everything was okay and to call them if we have any concern or questions. So far, we are pleased with the item. More constructive reports are in order to balance that lone, negative report.

My wife wanted to buy some furniture since we remolded our home. She found some items she liked at Raymore so I went along with her decisions. Our salesman Mr Rudisile was extremely nice and helpful. I do know the furniture business fairly well from working for a furniture manufacture for 15 years. I realized that Raymore is not a high end store but was shocked by the poor quality of the stools ordered. This alone was not cause for upset since I just planned to return them. The store would not allow me to return them for any reason. They have a rather lengthily contract you sign when you make a purchase that pretty much excludes them from anything. Thankfully, my wife ordered them and I paid for them so I never did sign the sales contract. I was prepared to take them to the District Justice with my paperwork and file a complaint when right before I did the district manager gave me my money back. My advice is do not sign the sales paperwork it takes away all your rights. In the end rather than spending $276.00 per stool I spent $49.00 per stool at Target for the same parawood (also known as rubber wood) stool. At Raymore they called it ? imported oak? I guess because it has an ?open grain? like oak and most people easily confuse any open grained species of wood as oak. Do your homework you will find many better places to shop with regard to price and quality.

I found a great set, it was on sale, and they offered a "no interest" sort of deal. The delivery was on time, and the guys were really nice. Something I learned about those "no interest" deals however is that they mark down your credit rating because they go though what's considered "C" or "D" lenders, so if you have "A" credit scores, and you go with a low lender specializing in folks with poor credit--it affects you negatively (I learned all this when I was going for my mortgage). But the store was great.

DELIVERY OF DINING ROOM TABLE AND CHAIRS WITH COMPLETE SETUP. ALSO THEY WERE VERY HELPFUL ON OUR 2ND PURCHASE OF A ROCKER RECLINER ON HOW TO INSTALL IT. THEY WERE VERY COURTEOUS.

THE DELIVERY OF THE FURNITURE WAS ON TIME. THE MEN WERE POLITE AND HARDWORKING.