Susquehanna Flooring Co

Everything with this job, from the estimate to the installation, was exceptional. I had a total of 5 other flooring companies come in for estimates and from the start, Dan really impressed me. He provided me honest advice about our options (corroborated by the other estimates I got) and he even suggested some enhancements to "kick it up a notch". He worked with me to get the estimate right so that the homeowner's insurance company would have all they needed. The price for their installation was slightly higher than several of the other estimates I got but I felt that the quality and the attention to detail was worth the extra cost. Dan obviously adheres to high standards and has pride in his work. The installation itself was also at that same high level of quality. The two workers were exceptionally polite, punctual and showed pride in their work. They were patient with all of my questions and each time they left, they cleaned up after themselves both inside and out in the garage. Overall, I am extremely pleased with everything about this company and I would definitely use them again and recommend them highly to others.

unknown

the installation is clean, perfect, and without any issue 3 months later. attention to detail is great. I would recommend them to anyone.

Daniel Radosinovich helped me every step of the way, he even suggested the the floor be laid diagonally based on the home's layout. (Great idea looks great) I purchased the wood flooring from Lumber Liquidators based upon Daniel's recommendation and he provided me a list of everything I would need for the installation. When he and his crew, which, varied between four and six people, arrived to install my floor everything was ready. The crew size varied depending on who Daniel determined he needed. The 3/4 installers that were here throughout the entire three day installation and were very professional and great to be around. They worked from the time they arrived until it was time to quit. They didn't even take lunch breaks. Each day they arrived at the time they told me and it was after 5:30 each day before they left. As for the flooring, I could not be any happier, the floor looks great, is very well installed, and I know that Susquehanna Flooring Co will stand behind their workl. You can't ask for better than that.

Susquehanna Flooring came recommended to us through Prosource flooring distributors in Harrisburg. Dan arrived to give us an estimate to install 425 sq. ft. of luxury vinyl tile flooring and a separate estimate for the installation of a custom tile kitchen countertop backsplash. The estimate for flooring was slightly higher than others but because he reminded us of our son, we selected them to do the job. During the estimate, we discussed the fact that our new refrigerator needed to be moved from where it was sitting when it was delivered to a another location across the kitchen and how it was to be moved (do not remove the doors). Dan said they normally charge $75 for this service but they would waive it because he really wanted to do the work, especially the backsplash that was to have a really cool custom mosiac. The estimate did not include a charge to move the refrigerator. During the floor installation the installers damaged the refrigerator when they took the doors off - despite being instructed to move it with the doors on - and bumped one against the countertop causing a dent in the door. Then when we went to use it, the ice maker didn't work and Samsung said it was because the doors had been put back on incorrectly. I had to make several phone calls to various places and wait several hours for the repair person to arrive to fix the damage. Susquehanna Flooring did reimburse us for the $300 repair bill however, the final bill from Susquehanna Flooring included a $150 charge to move the refrigerator. I requested twice, that the charge be removed both because the original $75 refrigerator move charge was "waived" during the estimate discussion and also because of the trouble I went through to arrange for the repair but although they offered an apology, they refused to remove the additional $150 charge. So, because of our experience with extra charges being levied on our final bill, we did not invite them back to install our really cool tile backsplash.

The crew worked evenings and week-ends and took 2 weeks to finish. On the whole they were respectful of our property. Dan, the supervisor, was very considerate of our concerns when one problem arose and he took care of any problems in a timely manner. The final product was excellent and has gotten rave reviews from friends and family. I would use them again if they could schedule the work during the day. The night and week-end work schedule we agreed to originally seemed like a good idea at the time but I wouldn't do it again.