SAFE SHELTER ENVIRONMENTAL SERVICE

I had a really poor experience with this company, who installed a radon system and then a sump pump. When they installed the radon system they sealed the sump pump but didn't attach the pipes properly and it spilled dirty sump pump water all over the basement floor multiple times. They came back to replace the sump pump and the installer broke my dehumidifier, which had been emptying into the sump pump. I stupidly told him that I had repaired it once before, because he was young and I felt bad and I didn't want to get him in trouble with his boss. In reality it had been solidly repaired and would have worked for years. I could have just repaired it myself again but he tried to fix it himself and failed miserably and the basement was flooded a 4th time, and now the dehumidifier was unrepairable. So I was out a $250 dehumidifier and a basement carpet. After all this I stupidly tried to be reasonable with them but they were playing hardball, trying to get out of paying for any of the damage at all, which dragged on for months. They finally agreed to pay for some, but then upped the starting price because they said I had been given another discount that they were now removing. I'm out about $325 and months of hassle on top of what I agreed to pay them. The true test of customer service with any company is not how nice they are at first, but how they treat you when something goes wrong, and this company failed that test miserably.

They were very professional from initial inspection, testing through the mitigation system installation. Very knowledgeable and helpful in answering questions. Overall the quality of work done was excellent. I will recommend them !

Prior to purchasing my home the owner had them install a radon system. Four years later the fan broke. I called them up and to my surprise it was still under warranty. I just came and picked it up with no hassle at all. The staff was nice and didn't pressure me to do anything.

I took them about 2 hours to install the new fan. I have used them for real estate reasons a number of times so we trusted them for our personal use. They also installed the system 10 years ago for us.

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All in all great. They explained what they would do, they got the job done quickly. They made more of a mess than expected, but it was the basement, so it didn't matter.

No complaints. They came on time and finished the job much faster than I had anticipated.

THEY WERE PROFESSIONAL IN EXPLAINING THE PROCESS AND IN FOLLOWING UP TO MAKE SURE THAT ALL OF MY QUESTIONS WERE ANSWERED. I WAS NOT EVEN AWARE, I HAD A PROBLEM UNTIL NOW.