Bear Service LLC

He diagnosed the problem with my oven from my description. A part had to be ordered. The part had been backordered. The delay was not his fault. But the part did arrive and his employees repaired my oven which is working just fine.

COURTEOUS. ON TIME. PLEASANT EXPERIENCE. My refrigerator fan was making horrible noises. After requesting contact through Home Advisor, I was immediately contacted by Bear, and was told I probably had an icing problem on the fan, and that the fan would need to be replaced. I gave the serial number of the fridge right then and there there, and was told the part would be ordered -- I thought, wow! This is efficient. I got a call from Bear the day the tech was to come out, telling me the part was not yet in, but that they thought they had better visit to address de-icing the unit before the fan broke completely (so I was aware they were going to have to come back another day). The technician came, and was very courteous and prompt. He de-iced the fan (as suspected, that was the problem). Unfortunately, when re-assembling the back inside panel, he put the parts back in incorrectly. I could not get the shelves back in the fridge -- so could not put any food away! I called the technician back (thank heavens for re-dial), and he returned quite sheepishly to my house very quickly to fix his mistake. The fridge (and shelves!) then worked fine. When the part came in a week or so later, I was debating whether to get the fan replaced now or not, since the fridge seemed to be working normally. But their recommendation had been to change it anyway, in case a blade was damaged (which would mean a failure down the line), so I decided to follow through with the replacement to take advantage of the second service visit's being free in the time frame allowed. When the same technician came to change out the fan, he only charged for the part and labor on his second visit -- no second service fee (because this was within 30 days of the original visit), also as promised. Bill payment was by check -- and I received the receipt by email. Altogether a very pleasant repair experience (with only one small glitch.)

James was prompt, knowledgeable and repaired our dishwasher in a half hour. I will definitely call him in the future!

James was knowledgeable and confident that he had solved the problem. Also discussed additional home projects. KJH

He called ahead of time. He was on time. He was courteous. He worked late on Thanksgiving Eve to get our refrigerator running. He explained likely future problems, but didn't push to have the work done. I couldn't have asked for more.

James was efficient, prompt and very professional. I'll definitely hire him again.

$95 is the going rate for just coming out, but I think it's a little high. Regardless, James is very professional, knowledgeable, and quick. I'd hire him again. After I follow his advice for a while, I'll know if the problem is solved.

He was very reasonably priced and has great customer service I am completely

We would have given James's company all 5s but they had to come back a second time after the initial repair of the dishwasher didn't work. James came out the second time, assessed the issue and told us the issues were numerous and we decided it would be more logical to replace than repair. James made good on his work as there were no additional service fees and he credited us for the initial part. Overall a friendly, professional company.

James was very good he came out the next day . I liked that he called me before he came and told me he would be at my home Ina half hour and he was. He fixed my dryer in about 30 min. so he was fast too. Would use them again. A bit pricey but you get what you pay for.

Happy to have dishwasher back in service.

Job well done

Very courteous and professional. Analyzed the dryer issue, told me my options and performed the service.

Failed to accurately diagnose the problem with my dish washer. Wasted at least 1 week ordering parts that were not needed and then declared that they could not fix the problem.

They were prompt and courteous. Service was knowledge and especially efficient.

Honest man.

James McFarlane, Jr was friendly, experienced and got the job done! We will hire him again. Thank you HomeAdvisor

Jim (Bear Service) was knowledgeable, efficient, courteous, & affordable.

Great Service. I would recommend them Repair man was punctual pleasant and efficient.