ARTY'S AUTO SVC INC

Description of Work: 1998 Buick Riviera: A/C compressor pulley bearing replaced, refrigerant charge Power steering pump & Water pump replaced Cooling System & Brake System flushed Transmission rebuilt, wheel alignment State Inspection/emissions test

Description of Work: Fuel injection flush, oil change

Description of Work: .

Description of Work: Overpriced. I went to do the state emission inspection and to do oil and filter change to a 2007 Mazda CX-9. They diligently verified all the other issues the car had which I requested them to quote in advance and wait for a phone confirmation. I had to call them to follow up since they did not called me back. After I confirmed and authorized more than $700 in repairs deemed necessary for the safe functioning of the car, I was very disappointed with a $35 labor charge for changing the light bulbs of the license plates. They offered a nice convenience a ride from the shop to my work (only 3 minutes away) and a ride back to the shop when the car was ready but they are not consistent in offering it to the customers that drop off the cars. Another customer they attended before me work at the same place and had to walk from the shop to work under 50 degrees and rainy weather. The driver who drove me to work was wearing a very dirty mechanic uniform (it was only 8:00 am, so it was not dirt from that day) with a very unpleasant body odor. I had to call a couple times checking on the status since the closing time for the shop was approaching and nobody called me back. Then when I finally called 20 minutes to 5:00 pm to confirm status on the car and my ride back from work to the shop they told me the driver had left for the day. I had to arrange for a co-worker to drop me off in an instant before they closed. After I arrived they told me the driver was in route to pick me at my home address (about 7 minutes from the shop) instead of my work place as instructed by me when I place my service order in the morning. In summary, they need better processes to handle customer service, to do timely follow ups with customers and definitively they need to have better dress code to their employees as representatives of their company. Finally they need to be reasonable in their pricing. I would probably don't return as a customer.

Description of Work: Arty's is a little expensive but I don't doubt that the recently purchased used ford F-150 needed the work. The work took a day and Arty supplied me with a loner car. work was completed earlier than expected, Arty is a decent person and explains all required repairs before work is done. I am very satisfied with the result truck rides much better than before and I feel safe driving it.