All Fuel Installation & Service

Everything went great from start to finish.

I really liked dealing with Eric. I first talked to him over the phone to get a ball park estimate. When we decided to buy the insert, we made an appointment for All Fuel to estimate the installation. We were able to make the appointment within a few days. Eric arrived on time, he was very informative and listened to what I thought. He provided an estimate that was less than another company. We set an install date based on when the store said the parts would be in. The store screwed up and the insert was not in on the day of the appointment. Eric still kept the appointment, arriving at the promised time, he explained the situation and went ahead with the preliminary install of the cap, tubes, gas piping, electric work and arranged for the city inspector. What I really liked was that they covered the carpet and cleaned up everything and Eric explained everything they were doing and asked how I wanted things done. He even explained what the electrician was going to do. After the parts came in we made another appointment for the insert to be installed. This time was for late afternoon and Eric ran into issues that day that made him very late (thus the little ding on puntuality). Still I was okay with the late time because Eric called to say he was going to be late and updated me a couple of times as to when he would arrive. I was also impressed that even though it was after 6 pm they still came on the day of the appointment and did get the unit installed. It was obvious that they had lots of experience doing these type of installs and the process went smoothly. Again Eric was very informative about what they were doing and explained how the stove worked and how to use the remote. A few days later during a rain storm we heard water dripping onto the insert. It was late Friday afternoon and I didn't think anyone would answer. We called and Eric answered the phone and said he would be out early the next day (Saturday!). A little while later he called back and said he was on his way - he didn't want the rain to keep coming in. Here again he was here after hours, this time on Friday night. He knew what was wrong right away and fixed the problem quickly. We had to make another appointment to put the doors on. All Fuel arrived on time and installed the doors in a short amount of time and everything looks good and works well. All Fuel, and especially Eric, did a really good job and I would recommend them to anyone. Eric really knows his stuff and is quite informative. He laid out the plan and they performed the install exactly as planned. The store where we bought the insert (not All Fuel) caused some delays and Eric rolled with these and still got things done. He even came back to put the doors on at no extra charge.

All Fuel was very professional in their work. But ultimately, the fireplace problem was not solved. I have paid for thermopyle replacement, and then I am asked to change the control valve. If the issue was troubleshot properly in the beginning, I feel I would have paid less overall. It is not clear to me even if the control valve is replaced now, if I would find myself paying for addtional repairs in the future.

Punctual, courteous and professional. It looks great and runs great!

I purchased a new gas fireplace burner from Susie, who is very helpful, at Northwest Natural Gas parts and appliances center. All Fuel was the recommended service provider. They were timely, polite and completely professional. They gave me a one hour service window for my appointment and followed up with 2 courtesy calls. The technician was on time, very polite, knew exactly what needed to be done, answered all of my questions and left the work area spotless. The burner was $189 and the service call was $150. This call was an A+. Excellent service. I will definitely use them again.

This company is a pleasure to deal with. They were very prompt; they put down drop cloths; they were very efficient and professional in doing the work and they cleaned up perfectly before leaving. They are one of those rare service companies that really take care and pride in the work they do.

The owner came out first to assess & discuss options. Found him to be very professional & knowledgeable. Was given a rundown of heating options from cheapest to most expensive, as well as education on which system would be most heating efficient. He explained the process of installing each option, how long it would take & gave a bid. I chose a gas insert for my fireplace. He recommended going to NW Natural to purchase it & they were also very professional & helpful. They had several insert options, with prices ranging from approx $1800 up to $3500. Some models offer rebates & tax credits & they were able to provide this information at the time of purchase. All Fuel picked up the insert & installed it in about 2 hours. An electrician also came out on the first day & installed wiring to an outlet so that no cords could be seen from the front of the insert. All Fuel Installation has a 3-day installation process, as the owner explained. The first day was initial installation. They arrange with the city for a permit inspection on a second day. The third day, they finish installation, putting up the frame & screen, testing the insert & reviewing how to use the remote-control functions. The fan function was not working on my insert, at the time of installation so an appointment was set up with NW Natural to have a technician come out & fix it. Turned out to be a wire that was disconnected & not readily visible. The technician repaired it very promptly, made some fine-tuning adjustments & re-tested all the functions. Overall, I was very happy with the work done. Everyone involved was very helpful, courteous & professional. They were all very knowledgeable in their fields & I felt confident that I'd had reputable high-quality work done. I would definitely recommend All Fuel Installation to anyone interested in upgrading their fireplace to a gas insert. Pricing info: All Fuel's costs were listed above & this included parts, installation & the city permit. Additional costs to factor in are the cost of the insert (mine was $2800 - but you get a $250 tax credit & a $350 rebate from the manufacturer) and the electrician's fees ($270). So overall, the grand total of putting in a gas insert was about $3400.

Originally we contacted Sherry Woods at Hoemestead Stove for service on on pellet stove. Sherry no longer serviced pellet stoves and recommended Eric & Perry at All Fuel. She said they would take good care of us and she was right. All Fuel was the second company on my list to call. I called and left a message. Eric was very prompt about calling me back. I explained that we had just purchased the home and had never worked with a pellet stove before. Eric explanined exactly what they would do and they would even show us how to operate the stove and what the service call would cost. He even recommended the best pellets to purchase. He was very flexible about working around my scheduled. The day of the appointment Perry gave me a courteous call to let me know exactly what time he would be there. Not only was he prompt, he was very respectful of protecting the house and even outside while he was on the roof. We found out that we actually had one of the best stoves available and that it had been well taken care of. Perry answered all our questions and showed us how to use the stove. He tested it and made sure it was working and if we had anymore questions or problems to please not hesitate to call them. The price was exactly what Eric had quoted to me. All Fuel is the only company I will use. They are fantastic. What my daughter and I both appreciated was they didn't talk down to us because we were woman. I highly recommend All Fuel.

These people are fantastic. There knowledge, workmanship, and respect for the client's property is commendable. I wouldn't have the slightest concern about recommending All Fuel Installations to anyone.

Their service from start to finish was stellar.

We purchased two gas inserts from NW Natural. They gave us a couple installers to call for estimates. The first guy we called was clueless and seemed to have no idea what he was doing. Perry from All Fuel was the second call we made. He was polite, professional and clearly knew what he was doing. His estimate was about 2/3's of the first estimate and so we gave him the job. He showed up on time with his partner and in conjunction with an electrician who needed to run an electrical line. They did the work expertly and walked us through the operation of the fireplaces. We had one minor issue with a door not closing properly after the installation. Perry returned and finished the adjustment quickly. The cost of the installation was exactly as estimated; no hidden charges.

The fire would turn on and off on its own, and they got it fixed. It was due to loose wiring. They just did the minimum work that was required and did not do anything that was unnecessary. It has been great ever since. They were very punctual and very friendly. They worked quickly and cleaned up after themselves. They are honest and they know a lot about what they do. They did a great job. I would highly recommend them.

We are pleased with the work. The first visit revealed we did not have electricity to the outlet for the blower. I was given the name of a electrician that might be able to wire it and was told if it can be wired, I would not be charged the service call fee if they returned. I appreciate the fair dealing.

Eric was very easy to get a hold of and answered all my questions. Came out promptly to do an estimate on a chimney installation, his quote was the least expensive of all the companies I called for an estimate. Our chimney, unfortunately is tall and difficult to install the steel liner. Eric was not sure he could do the job. We went instead with another installer who guaranteed they could do the job or no charge to us. Overall, Eric had great customer service and professionalism, I would have used him if he felt comfortable doing the job.

It went well overall - they initiated contact and returned my call promptly. They sent one of the partners for the first contact and assessment but then sent a team of two younger guys to do the job. One of the workers was adequately experienced to get the job done, the other was his assistant. The job involved drilling through my chimney brick, plumbing the gas line, installing two pipes and a new cap onto the chimney, and setting up the fireplace insert. No major hitches, everything went as planned. After the city inspection the same two guys were sent back to finalize the installation and show me how to operate the unit. If the company worked on Fridays I would not have had to wait until Monday to use my fireplace.

All Fuels is great about returning calls right away. They offer very competitive, great quotes, are extemely polite and professional. They take great care of your house and clean up when they head out. They are very knowledgable about rules, codes and regulations. They called the County gas inspector to set up the appointment day for us and they were great about sticking to their quote price and getting out here quickly and timely. We couldn't be happier with our choice to use this company- they are highly recommended! Don't forget to have a carbon monoxide detector in your house (especially with a fireplace in your home!)

Perry showed up within his two-hour arrival window. He kindly introduced himself, presented his card, and promptly got to work after being invited inside. After taking a look, he obtained the necessary tools, then quickly disassembled the pilot, cleaned out the offending spider cocoon, reassembled the pilot and had the fireplace functioning like new again. Overall, Perry was courteous, professional, and efficient. I will not hesitate to call All Fuel again if the need arises.

This guy is great. He was on time and had the correct part with him to repair the fireplace with only the one service call. He put the fireplace logs back exactly right and even added some extra embers from his own supply to make the front flame even nicer. He was polite, professional, and even dusted around the fireplace and cleaned the glass!

They were definitely at or under their estimate. They were timely and friendly. The quality of the work was terrific.

The two man team completed the work despite the unexpected challenges of a curved flue. The woodstove insert was pulled out and the flue was cleaned in preparation of the liner installation. The liner was difficult to install and they maintained their patience throughout the process. Follow-up instructions were provided and the work area was left clean. Despite the additional effort and time required to complete the job, the original quote was honored.

On time arrival . Requested services provided professionally and pleasantly. Very conscientious of ensuring the work area was protected to ensure cleanliness.

I have used them many times; they are reliable and do a good job. They also clean after themselves.

Very well. They were very quick professional. Provided a simple, clear estimate and explained my options. Very no-pressure. Once I pick the gas insert I want, I will surely have them come back for the installation.

They were prompt and professional, and I got a very good vibe from them. Unfortunately, I didn't feel like I could justify $500 for my 8-year-old grill, so I'm going back to propane. Their minimum charge is $450, so as long as you've got a bigger job than I did, use them!

Great experience. The servicepeople were prompt and knowledgeable, and gave me a good understanding of the problems and how they addressed them. They were honest with me about the future life of the fireplace (it's quite old). Additionally, they looked at an issue with another fireplace, and quickly gave me a thorough estimate for repair on that one.