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Artistic Auto Body - Tigard
Window Glass Installation or Replacement Service, Mirrors Installation and Replacement, Glass Shower Door or Enclosure Installation,
About us
Artistic Auto Body is Portland's premier auto body shop for collision repairs. Founded on a belief that our continued success comes from satisfied customers, we strive to make every repair a positive experience. We know what a hassle it can be to get your vehicle repaired after an accident, and our auto shop experts will help educate you on the process and strive to make it as convenient as possible. We believe our greatest assets are our honesty and integrity, and we promise to put your needs first and do our best to help you in any way we can. In the unlikely event there is a problem, you can be assured that our shop will make every effort to take care of it. We will work hard to earn your trust; our goal is for our auto body repairs to exceed every customer's expectations.
Business highlights
43 years of experience
Services we offer
Auto Body Repair & Paint, Computerized Frame Repair, Electric Vehicle Body Repair & Paint, Paint Matching & Towing Assistance.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9110 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 1% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 110 reviews
DIANE F.
Apr 2019
Excellent from start to finish. Excellent communications. Explained everything. Ended up charging about 150.00 less than the estimate! Close relationship with rental agency. They reserve a rental car for you and arrange for you to be picked up, then let you leave it with them for pickup. Really nice people, clean attractive . Guarantee for as long as you own the car.Cleaned the car inside and out.
Response from Artistic Auto Body - Tigard
"Thank you so much for this wonderful review!"
Daniel S.
Mar 2019
The best auto body repair work I have ever experienced. To a person, every staff member I came in to contact was professional, knowledgeable, efficient, and customer friendly. The estimator that was assigned to my repair work (Rod) followed the repairs from start to finish. The work was not only done as agreed, on time and on budget, but, the condition of my vehicle when I picked it up, was as clean as it was, when I took it in to their facility. He went above and beyond my expectations in assuring that when the work was completed, you cannot tell it had ever it experienced any damage. Believe them when they say that their goal is for every customer to have a pleasant overall experience and to be completely satisfied.
Response from Artistic Auto Body - Tigard
"Thank you so very much for your review!"
Greg N.
Apr 2018
There are not very many positive things I can say about a car accident, but one that I can say is “Artistic Auto Body.” Their motto is “Restoring Peace of Mind,” and they do so very well. I worked with Jason Lee to have my car repaired. He was professional, patient, courteous and extremely helpful. He guided me through the repair process, helped me in filing the insurance claim, and kept me informed every step of the way. Net result, I have my car back and I now have peace of mind. The car was in repair for a reasonable length of time, looks brand new and runs beautifully. Auto repair does not get any better than this. I extend my thanks and appreciation to Jason, the repair technicians and the front office staff. Would I recommend them? You bet!
Response from Artistic Auto Body - Tigard
"Thank you for this wonderful review!"
CLIFF B.
Aug 2017
Given the backlog of repairs, everything went as estimated and scheduled. Both vehicles are like new. Would definitely do business with Artistic Auto Body again. Artistic Auto Body is on my insurance company's list of approved providers.
Harold P.
Jun 2017
This is the very best repair shop in the NW. I would never go to or recommend any other shop. Perfection and strong customer service are what they live by.
Arkady G.
Apr 2017
Great responsiveness. Worked with Geico insurance. Initially, Geico wanted to total the car, but I wanted it fixed. I love the car and did not want to deal with banks and car dealers. The estimators were able to waive some cosmetic repairs and bring the cost down also eliminating uncertainties in the estimate so that Geico agreed to pay for fixing the car. The waived items were applied to my deductible which I appreciate very much. Got phone calls and text messages from the shop on scheduled days about the progress. The car was finished on the promised day. "B" for quality because the front charger door is a tiny bit misaligned, but I can live with it. Can only notice it while viewing at a certain angle. The car was returned cleaned inside and outside and smelled like new.
Laura E.
Mar 2017
Great. They completed the work in a timely fashion
Scott S.
Dec 2016
It was actually our son?s car, but it is in our name. Someone hit my son?s car. It took forever, there were a lot of issues with ordering parts and wrong parts being sent. I don?t think it was their fault, but it was a very prolonged, what seemed to be a minor repair. The car was drivable. That is who Vic?s recommended. That is why we agreed to wait so many months to get it worked on and because we hung in there.
I have to say, they were really good with working with the insurance company, of course the other guy?s insurance company. The insurance company didn?t want to do as much work as they were recommending and they argued in their favor and they got their way. It was just a prolonged thing, my son had to rent a car for at least 6 weeks. Communication was good. It was just so hard to get in, they were booked. Every time there was a delay, they would call and said what the problem was.
I have to say, they were really good with working with the insurance company, of course the other guy?s insurance company. The insurance company didn?t want to do as much work as they were recommending and they argued in their favor and they got their way. It was just a prolonged thing, my son had to rent a car for at least 6 weeks. Communication was good. It was just so hard to get in, they were booked. Every time there was a delay, they would call and said what the problem was.
Claire C.
Sep 2016
Very well. Looks like new.
Chris C.
Aug 2016
Compared to my experience with other body shops, Artistic was impressive. Front desk staff and estimators are courteous and knowledgeable. The estimate was accurate, and repair work came in slightly under the quoted cost. The work was completed on time and there was good communication during the repair process. The work itself was excellent, and the car was completely detailed inside and out when finished.
Gregory K.
Jul 2016
Wonderful customer service and excellent quality of work.
Elizabeth B.
Mar 2016
unknown
Response from Artistic Auto Body - Tigard
"[Member Name Removed], Thank you so much for this great rating!"
DAVID E.
Mar 2016
unknown
Response from Artistic Auto Body - Tigard
"[Member Name Removed], Thank you for taking the time to write this review! We always love to hear about our customer's good experience! All the best, Chris Silva-Howard, Artistic Auto Body"
Carl B.
Jan 2016
Thought we had a leaky sunroof and took it back to Artistic Autobody because they had fixed it a few months prior. Their tech explained that actually we had clogged sunroof drains and cleared them out for us without charging us anything.
Response from Artistic Auto Body - Tigard
"Thank you so much for sharing your good experience with us and the Angie's List community. We are so happy we were able to help! Please let us know if we can assist you with anything else. All the best, Chris Silva-Howard, Artistic Auto Body"
Mike_Jill W.
Jan 2016
unknown
Response from Artistic Auto Body - Tigard
"Thank you so much for this excellent review. We are so happy you took the time to share your experience with the Angie's List community. Please let us know if we can assist you with anything else. All the best, Chris Silva-Howard, Artistic Auto Body"
Samantha H.
Nov 2015
I brought my car in due to hitting a deer the week of Thanksgiving in 2014. I had to wait to get the work done because I needed to pay the deductible and be able to pay for the rental car as that wasn't covered under my insurance. When I brought my car in for the estimate, the estimator was really nice and got the estimate written up in timely fashion while I waited in the waiting room. When I finally brought my car in 3 months later, after scheduling my appointment 3 weeks in advance. They ordered the parts to repair my car the day I brought it in, and told me 4 days later that they needed to keep my car into the following week because the parts were poor quality. I was mad because I was having to pay out of pocket for my rental car and was having to pay for an additional 2 days because the shop was closed and they wouldn't even be working on it. I finally got my car back after having it in there for 8 days. The estimator said he would contact the company that produced the poor quality parts to reimburse me the money spent on my rental car for the extra 3 days. I called, left voicemails and emailed multiple times over the next few times and I never got one response back. After writing a review on Yelp a few months ago, I was contacted by someone else within the company and they emailed me a check for the reimbursement of the 3 days I had to pay for the rental car. I appreciate the contact from the other employee within the company, but the estimator that helped me, I feel he has bad customer service when something goes wrong. He didn't know how to handle the situation. I work in the same type of industry where we have to provide materials for customers and we know about the appointments in advance (at least 2-3 weeks) to where we can order them and have them ready for when we arrive at their home. I don't understand why the parts were not ordered prior to my showing up on that Monday morning.
Response from Artistic Auto Body - Tigard
"Hello, [member name removed] I was the employee that you spoke with after learning of your situation from the Yelp review that you posted. I am glad that we were able to help you out a bit with the rental reimbursement but I'm very sorry to hear that you still upset with the service that you received from the estimator. I do want to thank you again for your feedback and please know that this issue has been address with our entire staff to avoid situations like this in the future. Please let me know if we can help you with anything else. All the best, Chris Silva-Howard, Artistic Auto Body"
KATHLEEN H.
Sep 2015
My car was damaged by worker at a local auto repair, and I was anxious to get estimates to them since I was asking them to pay for the damages. Artistic allowed me to bring the car in for an estimate late on a Friday afternoon, even though they didn't have any actual open appointments available until the following week and got an emailed estimate to me right away. They provided an estimate and also worked with the company paying for the damage to make it affordable. I took the car in to Artistic and the repair took several days. They offered to provide a low cost rental car, but that wasn't necessary. The repair itself was excellent - paint matched perfectly, etc. In addition, they did what looked like a full detail of the car, inside and out so I got it back looking like new. The office and estimating staff were all great. I would definitely use them for future work.
Response from Artistic Auto Body - Tigard
"[Member Name Removed], Thank you so much for this excellent review and for sharing your experience with the Angie's List community. We are very happy to hear that your were satisfied with the service that you received at Artistic Auto Body. Please let us know if we can help you with anything else. All the best, Chris Silva-Howard, Artistic Auto Body"
Sue W.
Jul 2015
unknown
Response from Artistic Auto Body - Tigard
"[member name removed], Thank you so much for the great review. We are thrilled that you were so satisfied with the repairs and service that you received at Artistic Auto Body. We hope you won't be needing our services again anytime soon, but if you do... we'll be here. All the best, Chris Silva-Howard, Artistic Auto Body"
Sandra M.
Jun 2015
unknown
Response from Artistic Auto Body - Tigard
"[Members Name], Thank you so much for the great review. We are very glad that we were able to make it right for you and that you were so pleased with your repairs. Please let us know if we can help with anything else. All the best, Chris Silva-Howard, Artistic Auto Body"
DIANA W.
Jun 2015
unknown
Response from Artistic Auto Body - Tigard
"[Member Name Removed], Thank you so much for the great rating!! All the best, Chris Silva-Howard, Artistic Auto Body"
George K.
May 2015
unknown
Response from Artistic Auto Body - Tigard
"Thank you very much for your review. We are very interested in how you felt about your experience. We strive for A ratings and would like to know what we could have done better for you. Please feel free to contact me with any additional comments or concerns. All the best, Chris Silva-Howard, Artistic Auto Body [email protected]"
JAMES R.
May 2015
unknown
Response from Artistic Auto Body - Tigard
"[member name removed], Thank you so much for the great review and A rating!! We are so happy that you were satisfied with all your repairs and hope you won't be needing our services again anytime soon but if you do.. we are here to help!! All the best, Chris Silva-Howard, Artistic Auto Body"
H T.
Apr 2015
unknown
Response from Artistic Auto Body - Tigard
"[member name removed], Thank you so much for the A rating! All the best, Chris Silva-Howard, Artistic Auto Body"
Michael O.
Apr 2015
unknown
Response from Artistic Auto Body - Tigard
"[member name removed], Thank you so much for the amazing review!! We hope you don't have to use our services again anytime soon but if you do... we'll be here! All the best, Chris Silva-Howard, Artistic Auto Body"
Michael K.
Feb 2015
I asked my car dealer about fixing a small scratch on the rear bumper. They sent me to a body shop that gave me a $650 estimate to repair the damage. They also said they could do a touch-up for $50. After checking Angie's List, I noticed that body shop wasn't highly rated and that Artisan was at the top of the list.
Preston told me to go to the dealer and purchase the proper touch-up color and that he'd apply the paint -- no charge.
So I did and he worked his magic. It's not perfect, but it sure beats a $650 repair for minor cosmetic damage. I would have gladly paid them to do the touch up, but he said no.
All I can say is that if I ever need body work done, this is the place I'll go to without a doubt!
Preston told me to go to the dealer and purchase the proper touch-up color and that he'd apply the paint -- no charge.
So I did and he worked his magic. It's not perfect, but it sure beats a $650 repair for minor cosmetic damage. I would have gladly paid them to do the touch up, but he said no.
All I can say is that if I ever need body work done, this is the place I'll go to without a doubt!
Response from Artistic Auto Body - Tigard
"Thank you so much for the wonderful review! I'm sure Preston will be happy to hear that you were satisfied with the touch up job that he did on your vehicle. We hope you won't need us anytime soon but if you do... we'll be here. Thanks again! All the best, Chris Silva-Howard, Artistic Auto Body"
Licensing
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FAQ
Artistic Auto Body - Tigard is currently rated 4.9 overall out of 5.
Artistic Auto Body - Tigard accepts the following forms of payment: CreditCard
Yes, Artistic Auto Body - Tigard offers free project estimates.
No, Artistic Auto Body - Tigard does not offer eco-friendly accreditations.
No, Artistic Auto Body - Tigard does not offer a senior discount.
No, Artistic Auto Body - Tigard does not offer emergency services.
No, Artistic Auto Body - Tigard does not offer warranties.