OSBORN SERVICE, LLC

He was to start work on Tues. He called on Monday and came about 4 pm to tear out the floor and get a jump start. He worked for 1 1/2 hours, then talked for another 30-40 minutes, not about the job, just talk. He also brought his brother-in-law who did most of the work. He came back Tues. After 2 hours he found dry rot in the floor. He stayed just a little while longer; total work time was 2 1/2 hours. Thanksgiving was Thursday, so we had company and said no more work till Monday. He came at 10 am and left at 4:35. Tues.-no work. He brought supplies in. Wed.: 10:15-2:30, but Jay left to get supplies at a hardware store and was gone one whole hour, which should have taken 30/45 minutes at the most. Thur.: no work. Fri.: One hour of work. Sat. came and he put the vinyl in and finished the job. Actually, the brother-in-law did most of the work and did a really good job on the floor. I totaled the hours and had 18 hours. Jay, when he presented the bill, said they worked 23 hours at $45.00. I would have given him two hours to get the materials, but not five hours. Another thing that really upset us-he brought a tool and said it was $400.00, and charged us $250.00 for rental. He said it made the job go faster. During the time that they were working we fed them three meals. I didn't deduct the time that they ate and still only had 18 hours of work. Jay alway called before coming to say he was on the way. Sometimes it took a couple hours to get here. He always started between 10:00-11:00 the days that they worked. This was Thanksgiving week that they started, and one day my husband had a doctor appointment and they elected not to come that day. There was also a problem with the cut of vinyl-it was cut wrong-so we had to return it and re-order it, which took a week to come in. It came in on Friday afternoon and they finished the job on Saturday. I liked both of them and they did good work, but their time was way off, and the tool they charged rental for was unfair. We will not have them back.