Robben & Sons Heating Inc

I called Robben & Son to get a transformer replaced on a furnace in a hurry. They took the model number of the furnace over the phone so they could find the right part. This a rush job because the furnace needed to be working for the sale of the property. A workman showed up on time (in less than 24 hours of my first contact with the company), fixed and cleaned the furnace. He gave a good explanation of the problems with the furnace. The whole interaction was handled by phone. I came to the house that evening and the furnace worked great. I was very please with both the quality and speed of there work.

Keith was very thorough and did a great job explaining the problems to us. He provided a temporary solution to our problem while we wait for the necessary part to be ordered. We plan to use Robben and Sons for any of our future air conditioning/furnace needs.

Called and estimated his arrival and then arrived on time. Cleaned up our boiler and checked it out for the winter.

We've used Robben and Sons several times and have always been happy with their service. Today Bruce came and serviced our A/C system. He was punctual, arriving on time and calling 30 min before arriving. He put shoe covers on inside the house, which is appreciated. He gave a clear explanation of what he did and what he found, including recommendations for when to change the air filter.

I was able to get the appointment in less than 24 hours, Scott called ahead to confirm the appointment and was on time for it. He clearly explained everything he was doing (I ask a lot of questions). I really appreciated that when he saw that we have kids, he put a protector on the valve to keep it covered until we get the grill in place since he applied a blue lubricant to make the hook up easier.

Well handled; on schedule, no issues determined - amiable, personal service by Sam Snell.

As I said previously the tech showed up on time and went right to work. He was quite tidy and brought drop clothes with him to protect my hardwood floors. He either had "booties" on his feet or removed his shoes. He answered any questions I had and also gave me feedback on the conditions of my vents. One hour prior to completing the job he called to schedule his pick up. His helped showed up about an hour later and assisted in loading up the equipment. I paid for the services and they were off. Nice professional crew.

My furnace went out, and so I had to wait a few days since it was the weekend. I detected a problem on Saturday evening, and they told me to wait until Monday but I still haven't heard anything from them. I was disappointed that I had to wait since I'm on their savings program.

The showed up on time, and were very responsive. They gave me great advice, and were able to fix everything right away.

Robben and Sons was extremely professional, offered a very competitive price and was able to schedule me in right away. The completed the work ahead of schedule and ensured I was satisfied with the results. I would absolutely recommend them to others as well as use them again myself in the future.

We've used them over the last couple of years. They have always done excellent work for us. They have always been very responsive when we've called. We've had the owner out to the house when we were changing our heating system. It is a little family run business and they like to do good work. My wife did quite a bit of research when we replaced the furnace and they did some innovative things and were much better on price than the others. Their quality is very high. They did some things on the tankless water heater that the original installer didn't do. They called us back on a weekend. He said he would be here between 9-noon and he gave me a call and was here at 10:30. They were very professional.

They were really reliable. They got everything done per day that they said they would. They were very informative and willing to explain things. There was great follow up afterwards with the information for Federal and State deductions.

Our 1914 Colonial was packed with family. At about 10 pm on Christmas Eve after cleaning up from a dinner for 12, we noticed our Buderus boiler was not working and we had no heat or hot water. Robben & Sons had installed our entire heating and hot water system about 1.5-2 years ago and was great to work with at the time, and they have been responsive when we had questions or needed maintenance. However we were nervous to call for service in the middle of the night -- especially on a holiday. After my husband tried unsuccessfully to diagnose and fix this problem himself, we reluctantly gave in and called Robben & Sons. We felt horrible bothering them since it was nearing midnight on Christmas Eve. However, their call service put us in touch with the owner, who talked to us and then arranged for a technician to come out. We apologized to all, but they were all very gracious and did not complain or seem put out (even though dealing with our issue was the last thing they probably wanted to do in the middle of the night on a holiday). Not unlike Santa, technician Keith appeared at our door and worked on troubleshooting our nonfunctioning boiler until about 1 or 1:30 am on Christmas morning. Most of our guests were asleep and had no idea the house had no heat or hot water. He called the owner Paul and reported the finding that our igniter was not working and a new one would be needed. Unfortunately, Buderus is a European company, and we were hopeful that a part could be found locally, since we didn't want to wait to have it shipped. First thing on Christmas morning, Paul called contacts directly at home and found a company based in Seattle that had the part here in Portland. He then drove out, picked it up, and at about 1 pm on Christmas Day (as about a dozen family members huddled around the fireplace and space heaters trying to stay warm), he installed the part and checked to make sure everything else was working smoothly. We've only paid for the initial service call ($75) and have not been charged for the part or the time the owner spent calling around, picking up the part, or delivering and installing it. (It might have been subject to the warranty because it sounds like defective igniters are rare.) We -- and all of our extended family staying with us -- were so thankful to have heat and hot water back. Our family gave Paul a standing ovation when he announced the problem was fixed. It was a wonderful Christmas gift for all, and I am so glad we chose Robben & Sons initially for our heating system installation. We couldn't have asked for more exceptional service / follow-through on our initial investment.

Issac arrived earlier than planned (fantastic), presented himself in a very professional manner, assessed our problem, fixed the heater, answered all my questions, took a look at our A/C (per my request) and completed the job within an hour. He left everything in order and provided us with a complete explanation of services and professionally answered every one of my multitude of questions. We will be calling Robben & Sons for a check of our heating and A/C in the spring AND will request Issac. Very happy and will recommend to our friends

Though Robben and Sons did their best, I was still stuck with a system that never should have been installed in this house, and the thought of having to wait a minimum of 10 days just to get parts in the middle of winter was the tipping point that caused me to decide to ask about having a different system installed. In September, Robben and Sons installed a Bosch Boiler and tweaked it with a small back-up water heater to prevent the cold-water "sandwich" that happens in big, old houses. The cost was $9,867.00. What I value most about this experience is the knowledge that, whatever happens down the line, I can call (503) 238-8849 and wait to hear, "Robben and Sons Heating."

I just recently bought my house and the furnace started acting up. I didn't know who initially installed it at first so I contacted the furnace manufacture. They gave me two HVAC company contact info. Both of these companies, quoted me about $95 an hour just for the diagnoses. I didn’t feel comfortable with either of them and started searching around the house for the original installers of the furnace. I then saw on the thermostat Robben and Son's contact info and called them. They informed me they were the one that installed the furnace and apologized their service sticker was no longer on the furnace. They quoted me the same price as the other companies, but since they were the ones who routinely serviced the furnace, their service records indicated the furnace was due for a cleaning anyways. They stated their charge for an annual cleaning was $149 and that I was better off to pay for the annual service then just a diagnosis. They stated diagnosis generally does an annual cleaning. They even told me to sign up to Angie’s list to get the $50 coupon which then would make it the same price as just having a diagnostic charge.

Job was done very carefully and efficiently, with no majors problems complicating matters. The 1914 house has very even, warm rooms now and the running of the unit is easy.

Scott performed a tune up on our Carrier Infinity gas furnace. He was obviously knowlegable about what he was doing and did not mind that I watched over his shoulder the whole time. He answered all my questions and was patient with me bending his ear while he worked. They called ahead of time to let me know when he would arrive, which is nice. Overall great service. I will use them again.

My mom usually deals with the financial part, but she calls them when we need them. The guys are friendly. They are really nice guys. They are pleasant to deal with.

I called Robben and Sons because our A/C was not working. The woman on the phone was very friendly and they were able to send a technician within an hour. The technician, Keith, was friendly and professional, and kept everything clean. He explained everything clearly and provided good documentation of the work done.

I got the name of this company from a neighbor. I had called various companies and received price quotes and names of systems. I wasn't too happy just picking a name from the phone book, so that's why I asked a neighbor. They were happy with this company so I called them. They came out...went over all the brochures etc. and answered any questions I had. I decided to go with a high - efficient heating system, as I then qualified for a federal rebate. They came out...took the old unit out and replaced the heating system. They cleaned out the duct work (which I'm sure never was done prior to me purchasing the house). They installed a new thermostat and explained how to use that and suggested the settings. This was a necessary purchase. The furnace in the home stopped working and winter was approaching. They showed up when they said they would, installed the new system, took away the old one and cleaned up after themselves. The price was established prior to the work, so there weren't any 'adjustments'. Robben (the company) filled out the rebate papers I needed for my tax deduction, and gave them to me. I was satisfied. The unit works great. My home was warmer and at a lower setting. I'm only sorry that I didn't replace that clunker a few years before that!!

Very professional, knowledgable, punctual, courteous. Explained to me in detail what he was doing and how we might solve the problem. Made recommendations for future system design changes when we replace furnace.

Our A/C stopped producing cold air, so we searched Angies List for a well rated provider, and found Roben and Sons. They were able to send a technician quickly at a convenient time. We used a coupon that they offered on Angie's list which helped with the on-site service call fees. Part markup was high but he had it with him and you do pay for that convenience so we expected that. Technician was among the best we've encountered anywhere...friendly, polite, knowledgable, professional....absolute perfect job. He was very honest and did a really great job explaining our options and giving us his opinon on the condition of the unit...which helped us decide how to proceded. No attempt to upsell something that wasn't needed. Because of this, we will definitely call Robben & Sons again...they did a great job for us at a reasonable price. Angie's List works!!!

Excellent service from start to finish

They show up on time and provide excellent service. They are professional and keep things clean. They are reasonably priced too. They are just great.