Response from New Vision Floor Care Professionals
After reviewing the Grade given ,I tried on two separate occasions to contact client , to make any or all corrections for client . Sad to say no response . So beginning at the beginning of the project , I rolled up to clients home at least 10 mins early and waited in my vehicle for 5 minutes, and proceeded to the clients home. Knocking on her door , the home owner arrived . Expressed whom I was and she asked to give her a few moments not everyone was moving in home . I told her not a problem I would be more than happy to unload my vehicle and and return as soon as she was able.. Then client returned and we walked the project together which I detected multiple areas of contamination from her pets .. Asked if she had ever had a deep cleaning of her carpets? She replied not for many years they had been using a home unit . And expressed to they are ok to use for intrum cleaning but results were minimal.and also replied she was leaving a lot soap and residual . Hence why her carpets were so soiled.. And to have them deep cleaned at least once a year.. Also with pets the dander and soiling will re-root !! Client also wanted all bedrooms and hall way included in this was a large TV area .. And tile and grout cleaning in the large kitchen and dining area.. Which I cleaned heavy soiling from an unsealed grout and tile.. Recommend that the tile be sealed after it set for 72 hours .. I completed the project working in the areas we discussed Pryor,to beginning both clients were on the patio the whole time occasionally coming to the kitchen areas for snacks and coffee. And in the interum I would let the clients know my next move . And area I would be in next .. Stopping on occasion to show the depth of the clean in both areas , I believe the quality of my work was above par for the age and and would be more than happy to return and re clean areas and offerd that up after I finished . I also gave the suggestion of the air quality in home pointing at a return vent in the wall next to the stairs. And gave information on how I could assist in help keep the air guality better. I would love to assist in way to make this better for the client . For I feel we can improve as a Company,on serving the client better if I would receive feedback on areas of concern.. Sincerely, David K. Moran