Grout Pro

Brian is great, this is the 2nd time I have worked with him. He is professional and reasonable. He arrives on time. Fortunately don't need him to do work this time, but last time he did extensive grout/tile cleaning and did fabulous job.

We had gotten estimates a month ahead of time because we knew he was busy from all the previous reviews. It worked out well that I was off work for surgery when we finally scheduled the service. Brian's workers come on time the day the work started. They reviewed what they were going to do to make sure it matched what I had requested. The worked quickly and efficiently and cleaned up afterwards. The sealant work and grout clean up looked really great. They answered my questions and gave me information on how to clean the grout and tile for best results in the future. They did the master shower first, which took all day. Brian's assistant, Alex, returned in several days, after the initial shower could be used again, to do the 2nd shower and kitchen sink. The work was excellent and I wouldn't hesitate to recommend Brian to my friends or use him again in the future.

The work itself was pretty routine, and seemed to go pretty fast. The shower work was done in two parts -- grout repair and glass polishing on one day, sealing later after the grout was fully set. The shower enclosure looks pretty nice -- not new exactly, but a lot better than it was. The tile repair in the kitchen is great -- the raised tile had been bugging us for some time.

Very well. On initial trip Brain discovered water trapped in a shelf that had been built. Released the water and came back the following week after everything was dried out again to finish the work.

Brian gave us a bid May 1st- I booked him for his first available date - July 22. He knows what he is doing - so one reason he is so busy. He came on the 22nd- totally cleaned and re-grouted our 1964 shower stall- his assistant Alex came on Friday the 25th to seal. In another 3 days - we now have a beautiful, pleasant shower! I am so impressed with this company. Glad I waited for them to do the work.

Brian is a very busy guy. Because I was on a limited time schedule due to a real estate transaction, he made 2 appointments to reserve space, one for the estimate and one for the actual work. He is very professional. He was at my place last night and did the work. It looks beautiful. The pricing seems a little high to me but I wanted quality work so I hired him and also I don't have anything to compare it to since this is my first experience repairing grout. But he diagnosed my problem and fixed it. I would definitely recommend Brian to others.

He came on time and worked all day. The next day he came with an assistant to finish the job. It looked like new, and so far so good. He warrantees his work for one year.

I called Brian several months ago about doing the job. We scheduled a time for him to come out and give me a bid on the project. He told me he was booked solid for several months. Because of the good reviews on Angie's List I decided to wait until he could do the job. It was done over a three day period. Brian did most of the work on the downstairs bath the first day. Cutting the two decorative tile pieces so that the plumbing fixtures would fit was quite time consuming and tricky but he made it work. These decorative tile were very narrow in width and he had to cut out half-circles in each one. He also did a great job in cleaning up the film on some of the tile that was left by the person who originally installed the tile. I had previously tried to remove this but had no success in doing so. Brian kindly put the hot and cold handles on after he cut the tile so we are now able to use the downstairs shower and the bathroom looks great. He also filled in a few pin-holes where grout was missing. The upstairs bath project took two days. I have a lot of hand-made Mexican tile in this bathroom with larger porcelain tile on the floor. There were a few places missing grout, there was quite a build-up of soap scum on the tile and in places some makeup had stained the grout in a countertop. The tub had soap scum build-up as well. I had tried to clean these areas but most tile products recommend that their products not be used on Mexican tile and regular soap/scrubbing didn't work. My expectation was that the tile wouldn't clean up very well. When I saw the bathroom at the end of the first day, I was amazed at how wonderful it looked. Brian did a wonderful job on the tile. He removed all the soap, mildew, replaced the calking around the tub and sink and calked up the wall in the corner of the tub area. One of the floor tiles had a chip in it. Rather than spend money to remove this tile and replace it, Brian suggested that he fill it in with something to match the tile. It looks great! Unless you know where to look and get the light just right the chip doesn't show at all. The tub, the floor and the walls look wonderful. I never thought the tile would ever look this good again. I am very happy that I waited until Brian could do the work. He is conscientious and detail oriented and a nice guy! I am very happy to recommend Brian to others.

The 2 showers in my house had pretty severe cracks in the corner caulking. I called GroutPro and Brian came out to check out the situation. He told me that if money was a big concern that I could probably hire a handy man do redo the caulking for less but I went with his bid because I felt it would be a quality job. He took the time to expertly match the color and also provided a 1 year warranty on the work. Everything went smoothly and the job looks great.

The work went very well. He did a great job. Some issues did arise, though he returned to our home in a timely manner and resolved those issues.

We had a bathroom done by the previous owner and some tiles were starting to pop. I called grout Masters on a Monday at 11am and they came by that afternoon to give us a bid of $550. They started the next day and it took them four days to carefully pull up the loose tiles and the surrounding ones. Clean all the tiles off because we had to re-use them. Cleaned off all of the cement on the subfloor. Added new cement to the subfloor and put the tiles back. Let everything dry. Came back and grouted with new grout and matched the color. Then came back and cleaned and sealed the tile/grout. These were not easy tiles to remove and they had to be careful not to break any because we didn't have any replacement tiles. They did a great job and I would recommend them.

I didn't hear back from the provider for well over a week. When he finally contacted me, he left a message and apologized for letting my request "fall through the cracks". However, despite his assertion that he would get back in touch with me shortly, it was another two weeks or so before I heard from him again. He indicated he had been working at a job where there was no cell phone coverage. Um, okay, if you say so. We didn't award the work to Grout Pro because their response to our request was extremely slow and accompanied by too many excuses. In home improvement trades, reliability is as important as craftsmanship and is frequently what differentiates the best contractors. We didn't have confidence in Grout Pro and therefore didn't select them for our job.

Services were done by the owner of the company. He came and gave me an estimate and came and completed the work later over two days. The shower looks great! Like new. Would definitely use this company again.

Brian's team did an outstanding job of cleaning the tile. I was astonished by how good it looked after the job was complete. There was very little smell and they did an outstanding job of cleaning up after themselves each day (it was a 2-day project). A few weeks later some of the new grout became discolored. Brian sent someone out to redo the area and it all looks great. Would definitely use again and a much better deal than replacing the tile or having the tile painted.

He did a meticulous job and I appreciate his work on a daily basis. He came on time, left the area very clean and sparkling. I would definitely recommend him to anyone wanting a careful and professional job.

He was very professional. I was very pleased with his work. He explained what he was doing and why he was doing it. He also gave me information about things that I would need to get do in the future. A good thing about him is that he is unintrusive. He was in my house from 9 until 4 and some people can be a little annoying but he was not; it was a pleasure to have him here, I did not notice that he was here. All in all his work was superb, I am very happy with it. He was on time, answered all questions that I asked, and his prices were reasonable. I would go with him again and again.

Bryan was here for most of the day and the shower looks like new.

As Brian is very busy, the appointment was long standing, but Brian phoned before and showed up on time on the appointed day. He came in, completed the job and cleaned up in one day. The tile looks new. Good job!

Brian was excellent! He was on time, professional and was able to book this repair very quickly! My experience with this provider was excellent and I would highly recommend them to anyone looking for tile, stone or grout repair. He used professional grade products and was able to fix the stone work in the shower quickly and efficiently for a very affordable price!

I called Brian for a quote. He called back promptly, I was unavailable, I called him back. From there it took him 3 days to call me back. We arranged a time for him to come out to our home. Brian was very flexible on quote times, etc. He arrived promptly. Brian is a nice person, seems to know his trade well. He provided us a quote the very next day. Price was reasonable. I then sent Brian an email, asked a clarification question about the quote. No response. We decided to then move forward with the job and I informed Brian of the intent to do so. At that point, I was requesting a confirmation of the date/time for the job. No response. Brian did not respond for a week. Regardless of how knowledgeable or good a contractor is, if they don't reply to the basics, the job probably won't go well. After a week, I informed Brian that we would not be moving forward due to lack of communication. He responded right away, go figure! He said he understood and apologized. I think Brian would do a good job, but his business has become to large for him to manage, but unfortunately, that is not my problem. Basic and consistent communication is required in any profession, regardless of "connection or amount of time being worked." We are all working long hours and my time just got wasted.

We are very comfortable with both Alex and Brian and would highly recommend them. The work that Alex has done for us is excellent and we expect that Brian will be excellent as well. They are busy so that is why we have the temporary fix until Brian can get here in March.

Brian does great work but on this job I was able to experience the efforts of his employee, Alex. Alex was on time, polite, professional and diligent about his work. He spent well over 5 hours on his hands and knees, methodically removing and replacing the floor grout. When he finished, it looked like new. These guys are artists. Recommend them highly!

Tile on the lip of my 2009 remodeled kitchen counter had loosened and some had fallen off. The previous contractor had moved out of state, so wasn't available to help. This was the main reason for the job, although Brian was able to correct a couple of other small issues with tile and bathtub caulking that was looking bad after only a couple of years. Brian was professional and personable. The kitchen counters look great again!

We bought a foreclosure house that had been empty for three years. One of the things we wanted done before we moved in was to have all the tile spruced up (and there is a lot of tile). Brian came out to the house on October 11 to do a bid. I wanted all the tile in the house deep cleaned, re-grouted where necessary, re-caulked, and sealed. The bid was high ($1,600) but I thought since there is so much tile and if he would do a good job, then OK. He said he was busy and would schedule his helper Alex to do the work starting on November 1, assuring me that Alex was well-trained and would do a good job. Alex came out and started work on November 1. On November 4, I was there while Alex was re-grouting in the kitchen, so I know at least some of that got done. On November 6, I stopped by in the evening to see what progress had been made. What I discovered was that the disposer button on my sink had grout in it and was damaged, there was grout on the frame around the kitchen sink windows, and there was grout on my cooktop. I'm still not sure how I'm going to get that off without damaging the surfaces underneath. I checked the other tiled areas and discovered that the job was far from being done. Neither Brian nor Alex ever showed up again, no phone calls, not even an attempt to collect the bill. Lucky for me I didn't give Brian any money up front, but I'm pretty mad about all the damage.

We have not yet decided what to do, but if we proceed with the job, we are confident Grout Pro will treat us well.