D T Glass

Called in early June to schedule an appointment for someone to come out to measure for a new glass shower door and mirrors. I was told that they needed to have someone call me back to do that. The next day I got a voicemail from them and never heard from the company again for over 3 weeks. My designer asked how the measurement went, and I let her know I hadn't been able to get it scheduled since I hadn't ever spoken with anyone from DT. She phoned them that day, and I got a call from Dave letting me know that they would like to come out and measure. The earliest appointment was the following week - July 1st. I was told that they would call prior to showing up - but the appointment should be between 11am and 1pm. I pulled into my driveway at 10:30 and they were waiting there for me on the 1st. Dave introduced himself to me and apologized for my experience - said that he had just come back from retirement. Very polite - measured the spaces quickly and came down to ask how he should send a quote. I gave him my card, and asked that he include options for beveling on the mirror and also told him we had been without a master bathroom for over two months now and really wanted to see about rushing this. I *stressed* rush. He replied that he would be sending a quote later that evening. That was Wednesday July, 1st. I received the quote, with no options at all, the following Monday the 6th at 12:30 in the afternoon. At 12:35 I replied asking what exactly I needed to do to "get this going". I received a phone call Friday the 10th of July letting me know that I just needed to sign the quote and submit payment and we would be all set. I phoned the office and asked to speak with the owner about my experience on July 9th and have not heard back yet. Today is the 13th. Sense of urgency for this company borders on that of a kindergartner being taken to the Dr's office for a series of painful shots. I would not recommend anyone use this company based on my experience trying to get a quote and a call back.