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Union Floor Company

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

About us

Union Floor is Portland’s oldest & most respected hardwood floor company. We've specialized in hardwood floors, & only hardwood floors, for nearly 90 years. We are professional. We arrive on time & work to the agreed-upon project schedule. We do work that you will be proud of at the contracted price. You can always reach us. We know that working on your floors is a big project, & an important part of our job is to make it as hassle-free as possible for you. We feel that retaining quality employees full time, year round, is the key to delivering consistently great workmanship. We do not sub-contract out any of our work or hire temporary staff. When you hire Union Floor, you know that the craftsmen who work on your floor are well trained, skilled & reliable. We have been family owned & operated in Portland for nearly 90 years, and we will be here whenever you need us.

Business highlights

103 years of trusted experience

Services we offer

Sand & finish existing wood floors; install wood floors in new & old homes; add onto existing wood floors; provide top quality wood at competitive prices; mix custom stain colors to your specifications; one day screen & coat maintenance services; water/fire restoration; remove existing flooring (carpet, tile, etc.) & replace with wood; experts in restoring & repairing old fir; cork floors; new, repair & maintenance in condominiums/apartments, restaurants, athletic facilities; dust containment

Services we don't offer

Carpet or tile.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes, military & police



Accepted payment methods

Check

Reviews

4.616 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
6%
2
6%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.4
responsiveness
4.9
punctuality
4.7
Showing 1-16 of 16 reviews

Claudia R.
04/2017
5.0
flooring contractor
  + -1 more
Installed flooring artfully according to the shade of the grain and applied a durable clear coating. They were easy to get a hold of and worked quickly. They did such a great job I called them back again for a recommendation of a floor cleaner. They went above and beyond and brought me a bottle of the floor cleaner that they recommended. I'd absolutely use them again in the future.
Description of Work: Replaced flooring that was water damaged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas P.
05/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Stephan M.
02/2016
4.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: The guy who did the work was great. The sales guy was annoying and schmoozy, and misrepresented the cost.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Tessie B.
10/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Gordon and his team were absolute heroes! After consulting several companies who would rather rip out or cover up the original floors, I finally found someone who could appreciate the beauty of restoration. Gordon was very knowledgable, quick with communication and took the time to really understand what I wanted to achieve. Charles is a phenomenal carpenter and worked very hard to blend in the patch work. This was definitely a tough and dirty job but the team did such a great job and my farmhouse fir floors look stunning!
Description of Work: Refinished and repaired entire house with 108 year old fir floors. Floors were covered in layers of paint, holes and broken boards. Included stair treads.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lani S.
10/2014
5.0
hardwood floor
  + -1 more
unknown
Description of Work: We had old floors taken out and new hardwood floors installed. The installers were very professional and went out of their way to work with us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Becky H.
10/2013
5.0
hardwood floor
  + -1 more
These guys were great, our home looks like new. We're very happy with the work!
Description of Work: Refinished and repaired hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,075

SHEILA W.
03/2011
5.0
flooring contractor, hardwood floor
  + 0 more
The workmen arrived promptly and were very polite, well dressed put away their tools at night time. The work done according to the estimate.
Description of Work: The floors were refinished and looked beautiful afterward. They had to patch a few deep holes and the color matched the floor perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Vernon P.
03/2011
5.0
flooring contractor, hardwood floor
  + 0 more
Union Floor did a superb job. The execution at each step was efficient and professional and had been explained to us in detail before the project began. All personnel connected with the project were personable. All our questions were answered in an expert manner; no hedging or guessing. They did a great job of integrating the finish of the newly installed floor with the existing floor in the kitchen. They look like they were installed together. We were particularly concerned about dust because of severe allergies in the family. They hung plastic and masked all entrances and access points, and covered recessed lighting and window coverings, and kept the rest of the house free of dust. Clean-up was thorough, too. We could not be more pleased with the result.
Description of Work: Union Floor tore out and removed carpeting and padding from dining and front entry area, installed new red oak in dining and entry, sanded and finished newly installed floor, as well as kitchen area which had red oak. Finished with Swedish no-wax finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Barbara B.
01/2011
2.0
flooring contractor, hardwood floor
  + 0 more
We had Union Floor repair a water damaged floor in June 2010 - homeowner insurance claim. Since we had let the floor dry for 6 months, Gordon told us that the floor was dry enough to sand and refinish. He said that it would not be necessary to replace the damaged boards. The workman, top-nailed the wood in 60+ places in a small area in front of our kitchen sink. (...not standard practice!) The finish turned out cloudy. Gordon says that it is semi-gloss finish. The workman said that it is matt finish. A different floor contractor (who has been an expert witness at CCB hearings) tells us that the cloudy finish is caused when matt finish is not stirred sufficiently prior to application. There are three divots in our floor that were not repaired. Gordon's comment about the situation was, "It is the nature of the wood. We know wood. My workman are experts." I see positive comments about Union Floor from several years ago. Since our fiasco with Union Floors, we have learned that the company changed hands in the last couple of years.
Description of Work: Refinished water damaged wood floor. Insurance claim.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$3,000

Response from Union Floor Company
Please note, Union Floor has not changed hands! The owner's daughter, Heather, joined her dad in running Union Floor in 1994 and took over the day to day operations in 2001 with her dad staying on (as he does today) as a consultant. Her husband, Gordon, who has an extensive construction and building background, joined the team in 2005. The management and ownership team has been constant and remains in the family. Our technicians are full-time, year round Union Floor employees (we do not sub out any of our work) who have made wood floors their trade and passion. Union Floor has been in business since 1922 and we are committed to doing great work and making sure our customers are happy. Our business relies on repeat and referral customers so we would not have been in business for nearly 90 years if we did not take care of our clients. The situation with the member is very unfortunate and we are doing everything in our power to resolve it. The most difficult piece of this situation is that the member did not tell us she was unhappy in any way until 6 months after her kitchen project occurred. In fact, she did just the opposite – she told us in writing how “nice and new” her kitchen floors looked and then hired us again to install new wood floors in her great room (which we did in November). During our emails, phone conversations and personal meetings from June 4 (when her kitchen was completed) until December 1, she made absolutely no mention of any complaints or even hint at the slightest dissatisfaction with our work. This is not a case of issues developing with the floor over time. We are trying to discern what the issues really are and why we were not given the opportunity earlier to take care of them. We are doing everything we can to figure out why she is suddenly unhappy and what we can do about it. The member was an extremely nice and satisfied customer until December 1st and it's extremely disheartening that she's suddenly unhappy. As with all our customers, we are committed to continuing our efforts to resolve this issue with her. MEETING WITH THE CCB FOUND IN UNION FLOOR'S FAVOR AND MEMBER PAID THE MAJORITY OF THEIR OUTSTANDING BILL. ALL OF THE MEMBER’S ALLEGATIONS WERE CONFIRMED TO BE FAR FROM THE TRUTH.

AMANDA W.
02/2009
5.0
flooring contractor, hardwood floor
  + 0 more
It was a refreshingly easy experience. They were so easy to deal with, so friendly and responsive. The workers were skilled, and helpful, and mixed custom deeper stain colors for us to make just the right rich color so that the floors would look just beautiful. The manager and office staff were so responsive. The worker Dean was so talented to weave old flooring in with new flooring in a room that had been patched that we discovered under carpet. The result is amazing and you'd never know there had been a HVAC repair there previously. They were very good about protecting window treatments and things from the dust. Probably the best contractor experience we've ever had in our many renovations.
Description of Work: Refinished oak floors in our 1925 home. Installed new wood floor in kitchen. Repaired patched floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60,000

BRYNNA S.
05/2008
5.0
flooring contractor, hardwood floor
  + 0 more
They did a good job. We were pleased with their work.
Description of Work: They installed the wood flooring throughout our house, which is approximately 1600 square feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kelly L.
05/2007
3.0
flooring contractor, hardwood floor
  + 0 more
They sanded through both my phone and cable lines. The general manager that made the bid was not familiar with the work that needed to be done and when the worker came out to do the job he did it correctly but the general manager gave him and me a hard time about doing it that way. The front staff and the worker that came out were great.
Description of Work: They redid my hardwood floors.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$1,800

ANDREW G.
09/2006
5.0
hardwood floor
  + -1 more
Excellent job. On time and no problems. Clean work with minimal discomfiture. Highly recommended.
Description of Work: Refinished floor in living and dining room, entry hall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

SCOTT T.
08/2006
5.0
hardwood floor
  + -1 more
Union Floor Company was not the least expensive of the three bids I received for my floor refinishing job. They were however the most prompt. They were quick to show up to bid the work and gave a price on the spot. The work was done fast and well. No mess was left behind and I am quite satisfied with the final product.
Description of Work: Refinish existing hardwood floors in two bedrooms and connecting hallway. Finish with two coats of oil finish.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

OLE D.
08/2006
4.0
hardwood floor
  + -1 more
The quality looked good except a couple trouble areas that they promptly came out to fix. We scheduled them to meet us the morning we were leaving for a vacation specifically at 9AM and they didn't show. When we called they said they had to rearrange their crew and they would be there at 1PM. A phone call the day before would have been nice. We left and left a key with the hope that all would go well. It did.
Description of Work: Refinished large area of maple floors.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$2,323

MICHELLE D.
05/2005
5.0
hardwood floor
  + -1 more
THE QUALITY OF THE JOB THAT UNION FLOOR COMPANY PROVIDED WAS EXCELLENT! I AM SO IN LOVE WITH OUR NEW FLOOR. THE COST WAS A LITTLE HIGH, BUT I AM CONVINCED THAT THIS WAS ONE OF THOSE CASES WHERE YOU GET WHAT YOU PAY FOR.
Description of Work: WE HIRED UNION FLOOR COMPANY TO COME TO OUR HOME AND REFINISH ONE ROOM IN OUR HOME.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

    Contact information

    5695 SE International Way Ste D, Milwaukee, OR 97222

    www.unionfloorco.com

    Service hours

    Sunday:
    8:00 AM - 4:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation

    FAQ

    Union Floor Company is currently rated 4.6 overall out of 5.

    Sunday: 8:00 AM - 4:00 PM

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 8:00 AM - 4:00 PM

    Union Floor Company accepts the following forms of payment: Check
    Yes, Union Floor Company offers free project estimates.
    Yes, Union Floor Company offers eco-friendly accreditations.
    No, Union Floor Company does not offer a senior discount.
    No, Union Floor Company does not offer emergency services.
    Yes, Union Floor Company offers warranties.
    Union Floor Company offers the following services: Sand & finish existing wood floors; install wood floors in new & old homes; add onto existing wood floors; provide top quality wood at competitive prices; mix custom stain colors to your specifications; one day screen & coat maintenance services; water/fire restoration; remove existing flooring (carpet, tile, etc.) & replace with wood; experts in restoring & repairing old fir; cork floors; new, repair & maintenance in condominiums/apartments, restaurants, athletic facilities; dust containment
    Carpet or tile.

    Contact information

    5695 SE International Way Ste D, Milwaukee, OR 97222

    www.unionfloorco.com

    Service hours

    Sunday:
    8:00 AM - 4:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 4:00 PM