Rick's Custom Fencing & Decking - Hillsboro

unknown

unknown

unknown

We found the cancelled appointment and ignored return call pretty unprofessional.

The salesperson (Bill) was very helpful and was able to come to our home to do an estimate the same day we stopped in to discuss the possibility of having a deck installed. He had good suggestions that helped us bring the deck cost down to a price we could afford. He returned each call promptly and was very courteous. The installers were very good, showing up on time and getting right to work. The deck was completed in a day and we couldn't be happier with it. I would recommend them without hesitation.

Bob was very good with sales and follow up. The workmanship was average at best.

They delivered the material. They were pleasant and nice to deal with.

Multiple windstorms hit the greater Portland area during the last week of January. I was one of many who lost fencing. I was originally given a construction date of February 20--reasonable, considering the circumstances--further advising that the time might be moved up by as much as week, considering how small the job was. I was pleasantly surprised by a phone call from Brian on February 1, saying they could complete my repair on Friday, February 3. Two men came to do the job. They were friendly and professional. The gentleman who appeared to be the lead, explained a couple of problems they ran into of which I was not aware when I placed my work order. They got the job done quickly, and the quality of the work looks top notch. I would not hesitate to hire Rick's Custom Fencing & Decking again... and recommend it to anyone I know who needs this kind of work done.

The saleswoman was courteous, but is no longer with the company. They had to place the order in two parts, which seemed to be confusing for everyone. The portion they installed was billed on one, the materials was on another order. The delivery guy came a week early and we had to send him back, because we weren't ready for him. The installers were good and courteous. They ordered the wrong ''tops'' for the portion they installed so we had to order replacement gothic tops and pay the difference in cost. They did take back all of the parts we did not use about two months later, when we finally finished the other 480 feet of install. I don't know if the price was fair, as I never shopped around. The vinyl was supposedly priced at an end-of-summer sale price.

TOOK AWHILE TO FINALIZE DESIGN, BUT THEY WERE VERY GOOD ABOUT MAKING SURE IT WAS RIGHT BEFORE COMPLETING JOB.

COMMUNICATION AMONG THE STAFF IS POOR. THE PEOPLE AT THE DESK ARE NOT ALWAYS AWARE OF WHAT IS IN THE YARD. IF YOU KNOW JUST WHAT YOU NEED, YOU'RE OKAY.

THEY WERE VERY PROMPT AT SELLING, AND BILLING, BUT THE INSTALLATION WAS A FIASCO. THEY DIDNT TELL US WHEN THEY WERE COMING, THEN EXPECTED US TO BE HOME. THE WORK PERFORMED WAS REALLY SHODDY, AND IT TOOK MONTHS TO TRY TO GET IT RESOLVED. WHEN THEY DID ATTEMPT TO FIX THE PROBLEMS, THEY AGAIN DID TERRIBLE WORK. THE FENCE IS STILL NOT WHAT IT SHOULD BE, AND WE WILL HAVE TO RE-DO, OR REPAIR THE WORK THEY DID. COMMUNICATION, AND CUSTOMER SERVICE WERE REALLY LACKING IN THE WHOLE TRANSACTION. WE WILL NEVER USE THESE GUYS AGAIN.

DID NOT CLEAN UP WELL, AND LEFT OLD CONCRETE FOOTINGS. THE QUALITY OF THE FRAMING WORK WAS VERY GOOD, BUT BENCH FINISHING QUALITY OF THE BENCHES WAS TERRIBLE. BITS OF SHARP METAL STICKING UP FROM SCREWS, POORLY FITTED DECKING, ETC. CALLED THEM TO COMPLAIN, A CREW CAME OUT TO REWORK THE BENCHES, DID A BETTER (BUT STILL POOR) JOB, JUST IN TO MUCH OF A HURRY. I REWORKED IT PROPERLY MYSELF, IT WASN'T HARD (AS I'D DONE THE DECKING MYSELF). THEY PROBABLY DO A MUCH BETTER JOB WHEN THEY DO THE ENTIRE JOB THEMSELVES. DON'T USE THEM IF YOU'RE GOING TO DO THE DECKING YOURSELF (SAVES QUITE A BIT OF MONEY). THEY JUST SEEMED TO BE IN A RUSH TO GET IT DONE.

WORKMANSHIP WAS GOOD. I FELT THE WORK CREW WAS EFFICIENT AND VERY GOOD. THE CLEAN UP AFTER THE JOB COULD HAVE BEEN BETTER. THEY ACTUALLY ARRIVED EARLIER THAN I HAD EXPECTED (9:15 AM) AND FINISHED THE JOB AROUND 2:30.

IT WAS THE CHEAPEST PLACE WE CALLED FOR PHONE ESTIMATES, BUT FENCES ARE JUST EXPENSIVE!! THEY DID AN AMAZINGLY PROFESSIONAL JOB ON THE FENCES AND GATES. THEY ARE JUST BEAUTIFUL. THE ONLY THING I WAS DISAPPOINTED IN IS THAT THE COMPANY REP. DID NOT COMMUNICATE TO THE FENCE BUILDER VERY WELL. MY HUSBAND HAD SURGERY, SO COULD NOT GO OUT AND LOOK AT THE FENCE WHILE IT WAS BEING BUILT. I DIDN'T KNOW WHAT HE HAD AGREED WITH THE REP ON WHERE TO PUT ONE OF THE GATES. I MADE AN ASSUMPTION ON WHERE HE WAS GOING TO PUT IT AND WE DIDN'T WALK OVER TO THAT AREA TO ENSURE HE WAS PUTTING IT IN THE RIGHT SPOT. HE WAS MORE CONCERNED WITH WHETHER THE POST WOULD BE AGAINST THE HOUSE OR NOT. IT ENDED UP IN THE WRONG SPOT. VERY NICE PEOPLE, THOUGH, AND VERY GOOD WORK.

THEY WERE VERY EASY TO DEAL WITH. THE CALL WAS ANSWERED PROMPTLY, AND THEN THEY ASKED ME WHEN I WOULD LIKE THEM TO COME OUT, AND I SAID AS SOON AS POSSIBLE, AND THEY CAME OUT THAT SAME DAY.

THEY WERE GOOD AT THE BEGINNING. THEY DID HOUSE CALLS ON THE PHONE. THEY HAD PROMPT DELIVERY. IT WAS A FAIR PRICE. THEY SET UP THE POSTS CROOKED. I HAD TO DEBATE OVER THE PHONE WITH THEM WHEN THEY OVER CHARGED ME. IT TOOK A COUPLE OF CALLS BUT THEY MADE GOOD AND REFUNDED THE OVER CHARGE.

I HAD MANY QUESTIONS TO ASK OF THEM AND THEY WERE ALWAYS VERY FRIENDLY PEOPLE TO WORK WITH. THE DECK WAS BUILT VERY PROFESSIONALLY, LOOKS VERY NICE AND IS STABLE.

THE GUYS AT RICK'S CUSTOM FENCING WERE GREAT TO WORK WITH. IT WAS REALLY OBVIOUS THAT THEY WANTED MY BUSINESS! OUR FENCE LOOKS GREAT AND IT WILL PROTECT OUR INTERESTS WITH OUR POOL.

WE JUST WANTED A FUNCTIONAL FENCE TO KEEP IN OUR SMALL DOG. WE WERE VERY HAPPY WITH THE FENCE THAT RICK'S CUSTOM FENCING INSTALLED FOR US. IT WAS PUT IN CONCRETE AND IS VERY STURDY.

THE RESPONSE TIME THAT IT TOOK FOR RICK'S CUSTOM FENCING TO GET BACK WITH US ABOUT OUR NEW DECK TOLD ME THAT THEY REALLY WANTED THE WORK. THEY PERFORMED THE WORK REALLY WELL.

WERE ABLE TO PICK OUT THE DECK SIZE, MATERIAL AND LOCATION TO GET THE MOST FOR OUR MONEY. THE LOCATION THAT THE INSTALLER FROM RICK'S HELPED US PICK, GETS THE MORNING SUN. WE ARE EXTREMELY PLEASED WITH OUR DECK.

RICK'S CUSTOM FENCING WAS VERY PROFESSIONAL AND PROMPT WITH THEIR WORK. OUR FENCE IS VERY STRAIGHT AND WE CONSTANTLY GET COMPLIMENTS, NOT ONLY ON THE LOOK OF THE FENCE, BUT THE FACT THAT WE COMPLIMENTED THE LOOK OF THE PROPERTY AS WELL.

NOW WE LOVE THE DECK, BUT AT FIRST IT WAS A LITTLE ROUGH. IT TOOK A LOT LONGER TO COMPLETE THAN THEY HAD ORIGINALLY SAID. I WAS A LITTLE UNHAPPY TO FIND OUT THAT WHEN YOU SPEND ALL THAT MONEY, THEY DON'T STAIN THE DECK FOR YOU.

RICK'S CUSTOM FENCING WAS A DREAM TO WORK WITH. THEY WERE VERY FRIENDLY, HAD A LOT OF SUGGESTIONS AND HELPED ME TO PLAN OUT THE BEST FENCE FOR MY YARD. THEY INSTALLED A STRAIGHT, STURDY, ATTRACTIVE FENCE IN A VERY SHORT AMOUNT OF TIME.