Refiners Fire Services

RFS got the job done when others failed - or wouldnâ t even try. Outstanding customer service.

Excellent service!

Yahoo

It was a little spendy, but worth it as I have not serviced my gas fireplace in at least eight years. So I knew it would need some major repair. Repair man replaced the gas valve, cleaned the glass, and painted the inside and frame around the glass. My 21 year old gas fireplace works and looks brand new!

Tech knew what he was doing

Service was quick, and provided a lot of education on the unit, and how to care for it, answering all my questions,

We really appreciate itheir super prompt response to our emergency and how fast they took care of it. Thank you very much!

I already referred them to a family member.

Kevin was excellent

They always call ahead of their estimated time of arrival. They are thorough in the cleaning and maintenance of the gas fireplace.

We were in a hurry and they squeezed us in the same day! We had follow up questions about the repair and they answers our questions thoroughly and timely.

The job was to clean and provide necessary maintenance on a Weber Genesis E-10 natural gas BBQ. Price was reasonable and Kevin was knew the BBQ.

Friendly, knowledgeable and efficient technician. Office scheduler excellent as well!

They was nice.

Best people at there

Great service!

He came to quote replacing a valve that I had been quoted over $1000 for. He suggested that the valve just may need tightening. Since I had paid the minimum visit fee, he serviced a gas insert and installed a log set we had purchased. He saved me over $700 dollars. He’s the best trade professional I’ve ever met.

They did amazing job and customer service on point.

Took a bit of time to schedule because of worker sickness, but they did a great job.

I wish I had checked Angi first and found this company when my gas fireplace stopped working. The first company I hired charged me almost twice what Refiner's did, and did a terrible job leaving it broken, and wanting $1600 more to fix it! RFS was hired for a second opinion. So glad I did! Kevin from RFS came out, fixed the issues and had it working fine within a 1/2 hr. for no additional charge than the service call. I highly recommend Kevin and this company! Excellent communication with their office as well.

When I hired Refiners fire place, they told me that they would charge me $275 for the labor + cost of the parts based on the actual prices. When I asked for the receipt for the parts, they refused to send me the receipts and they charged an exorbitant price for the parts. Finally, after several E-mails and messages, they only sent me the parts number. When I compared the prices that you can get for the same parts in Amazon, I found that they charged >100% mark-up. I requested them to put a reasonable 30% - 40% markup, they refused and threatened me with legal action. The quality of the labor also was substandard. The technician is supposed to clean the fire place, but he didn't clean at all. In the future, if you hire, please ask for the price of the parts and agree on the mark-up terms before starting the job.

Kevin is responsive and efficient. Highly recommend.

N/a

On time

If you're having a pellet stove installed, make sure you have a owners manual (I didn't have one) so the service man can see what needs to be done! Didi a good job and seemed to know what he was doing. But unfortunately couldn't connect the thermostat as he said "There's no connection on the stove." Later contacted the stove's company and they told me where the connection was on the stove .Doesn't really matter as the stove can be started alternately via a side electronics panel.