Enter a zip code and get matched to businesses near you.
Founded 2010 • With Angi since December 2010
81 Centennial Loop #6
Eugene, OR 97401
Service Provider ResponseThank you for the feedback, sorry to hear that your project did not go as smoothly as you would have liked. We take all feedback seriously and will adjust the way we do business as a result of this feedback. Although all of my documentation, photos, contracts, job logs, emails, facebook messages, text messages, call logs, building permits, postal mail, and change orders on this project tell a different story, I do feel that the emotion behind this review is true, and for that I'm sorry that we did not live up to your expectations. Budget Builders has a 100% satisfaction guarantee, I would welcome you to bring any outstanding items you feel need to be addressed to my attention and they will be dealt with promptly, as all other items have been.
Service Provider ResponseI had a couple of meetings with these clients, and I felt we had very good rapport. At every one of these meetings, and every email, we explained that we are very busy, and always finish our existing projects before we start new ones. This is why most of our clients give us glowing "A" reviews, and most of our less than "A" reviews are from people we were not able to work with. As a small business owner you want to make everyone happy, so to lose a sale and get a less than perfect review is obviously an issue we need to look at. In the past six months we have increased our office staff by 50%, now 300% more people than in 2013! We have done a better job of letting people know that if they wait for us to be available, they will get our complete and undivided attention, and we have streamlined our business practices to be able to help more people. Again, I'm really sorry that in February of 2015 we were not able to respond to your requests as quickly as you would have liked. I wish you the best and hope your project turned out great! -Roman Anderson
Service Provider ResponseWe had worked with this client previously and they liked us so much they asked us to work with them on another project. During the planning phase of the second project, we emailed and talked on the phone over 30 times and we met in their home twice. I would have loved to work with this client again, and felt that we had a great rapport. Unfortunately though, we did not have the time to respond to their multiple design and financing changes as quickly as everyone would have liked. Every message we sent explained that we were very busy, and that it may take several days to respond. In the past year we have doubled our office staff, and have set a goal to return everyones messages within 24 hours. I wish this client the best and hope that they were able to find someone who was not as busy as us to help them with their project.
Service Provider ResponseThank you for the kind words! Please let me know if you have any other projects you would like us to look at.
Service Provider ResponseIt really breaks my heart to read this review. When we finished this project the client left us a wonderful review which said: "We love our new deck. The crew was great and solved many challenges. We will definitely use them for all our remodeling projects! - [member name removed]. After reading this review I reached out to the client to get more info on the drainage issues as these were never mentioned during construction. I offered to install a sump pump for free, I informed them that we were no longer working with that sub-contract and I apologized for not meeting their expectations. Unfortunately my e-mails were not returned and the client has made no attempts to contact me within the last three years. I would love it if these clients would call me so that I can help them with the drainage problems they are having. Until then, I just hope that everyone reading this understands that I care deeply about every client we have ever worked with and will always do everything I can to meet your expectations. Sincerely, -Roman Anderson, Owner
Service Provider ResponseAt Budget Builders we take customer issue very seriously. We have a 100% customer satisfaction guarantee to ensure that situations like this never happen. This guarantee includes the following: *A walk through with the client at the end of every job to ensure that everything was done correctly *A follow up appointment two weeks after the job is complete to fix anything that the was missed on the first walk through. *A one year warranty to fix anything, for any reason, that may develop. *A full refund, at the clients option, if we are not able to repair or replace the item. -Unfortunately with this project, we did not find out about the problems with the existing cabinets until after the client had already fixed them. The countertops were installed level and securely, and the client approved the work before we left. Had we known about any performance issues, we would have been there 24/7 to fix it for free. -The tool necessary to cut countertops weighs 2,500 lbs and is not portable. -We had been communicating primarily through e-mail, and we thought this was the clients preferred contact method. We have however, began notifying clients that invoices will be sent via e-mail to avoid situations like this in the future. -The client was offered a full refund, which they refused.
Accurate Cabinets & Remodeling, LLC is a full service remodeling company. We use sub-contractors who are very experienced in their unique fields. We have no employees at this time, but have capability to hire temporary help as needed for any large job.
We specialize in interior and exterior painting services, cabinet painting, staining, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
WOW! Painting prides itself on its high-quality, clean, meticulous work that places the highest priority on your satisfaction. As a family owned and operated company, we seek long-term professional relationships with our clientele. We value communication with our customers, checking in with you through each step of the project. Using expert preparation and attention to detail, while offering great service at a fair price, the end result will have you saying, “WOW!”
Ask for details
Budget Builders is currently rated 4.3 overall out of 5.
Budget Builders is open:
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Budget Builders accepts the following forms of payment: Check
Yes, Budget Builders offers free project estimates.
Yes, Budget Builders offers eco-friendly accreditations.
No, Budget Builders does not offer a senior discount.
Yes, Budget Builders offers warranties.
Budget Builders offers the following services: Remodeling Services