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Associated Heating & Air Conditioning Inc

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

About us

See website for additional service areas. Award winning company with exceptional customer service.

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial heating and air conditioning systems, furnaces, ductless heating and cooling systems, hvac fabrications repair & installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.8212 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
9%
3
0%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 212 reviews

Ken R.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was very good, they were very professional and on time.
Description of Work: They did a tune up for our heating and air conditioning unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

Thomas B.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
They fixed the issue in a prompt and timely manner
Description of Work: Furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia C.
06/2018
1.0
heating & air conditioning/hvac
  + -1 more
This company is dishonest and engages in bait and switch. Last November (2018) I had them come out to inspect my HVAC. I got a likable and (seemingly) competent tech who did a lot of work but he did argue with me about the price of the service. In the end I agreed to a yearly contract and the coupon from Angie’s List was honored. Little did I know I had just been taken to the cleaners. Fast forward to June of 2018. I scheduled someone to come out and clean the filters (plural – there are four of them). I was quoted $19.95. I even explained to Sheena they needed to be washed and she said, “That’s Ok, it’s $19.95.” When the tech came out, (Dan Farnsworth), it was a struggle from the start. He was personally challenged physically to reach the location of my unit, which is under the house and requires crawling several feet to reach. He complained about this and after he had removed the filters, announced he couldn’t “make any money” if he only charged $19.95 and would have to charge for a “diagnostic.” I protested. He said he could charge me either $106 or $19.95 plus $79. Like anyone is that stupid. We discussed this some more and he called his boss. The agreement we reached was I would clean the filters (they take several days to dry), and pay $19.95 for his removing them and $19.95 when he came back to reinstall them. When I called to schedule the reinstall Ms. Shenna informed me I had a balance of $60 due. I explained that Dan had called his supervisor and that the agreement we reached was $19.95. She kept to a story of “That’s not what the paperwork says.” She then agreed to call a supervisor. When she called me back she informed me that, “Unfortunately since YOU WERE QUOTED $79.95, that’s what we HAVE to charge.” I won’t tell you what I said back because it isn’t fit to print. In summary: 1. I was quoted a price of $19.95 to clean my filters 2. After the tech arrived the price was then changed to a variety of options all $79.95 and up. 3. With consult of the supervisor the price settled on was $19.95 to remove the filters and $19.95 to put them back. 4. When I called to schedule the reinstall I was told I owed the full $79.95 and the implication was I was lying not them. Conclusion: Based on my experience these people are crooks and sociopaths. Avoid at all costs.
Description of Work: HVAC Filters cleaned

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$79.95

Janiece and Dan C.
05/2018
4.0
heating & air conditioning/hvac
  + -1 more
The HVAC system seems to operating well and overall we're pleased at this time. The initial sales person, Blake, was very thorough and very responsive. We felt he was very good at answering our questions and was clear about the system we were purchasing. The cons: -Once we agreed to the contract, responsiveness from scheduling and support staff decreased. The install went well but they were not very communicative as to when they would arrive. When the install was split into two blocks we had to reach out to them about when they were going to complete the job - we were seemingly left hanging. -They did not clean up. Insulation chunks and sawdust was present outside of the house and in the garage. -Return vents are bent b/c the installer over tightened the screws. -We were not told that insulation might come out of the supply air vents initially, so we were surprised by an insulation shower. They rectified this by offering to have it cleaned, supposedly a senior installer was training a newbie. It would have been better if they set expectations accordingly.
Description of Work: Install of Full Duct System, Gas Furnace, and Air Conditioner

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$12,918

Larry N.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and reliable. We needed to replace an igniter but it was overdue!
Description of Work: Furnace tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane M.
02/2018
1.0
heating & air conditioning/hvac
  + -1 more
Our heat pump stopped working and it wasn't worth replacing it so we decided to upgrade the entire system. We called Associated to come out to review our needs and suggest replacement systems. We were open to using the same type of system as before, converting to gas or even a ductless system. We have a large house so any project would have been quite expensive. That's why we decided to get 3 proposals with Associated being the first one we called. Chris came out, spent a bit of time looking at our existing system and then we spoke for a few minutes about a ductless system. He didn't provide me with much useable information at that time and seemed to be focused on the ductless option. He wrote down a few notes and then said he would have the proposals to us by early the next week. I assumed that the proposals would contain more details about the various options we talked about. We never heard back from him. After 2 weeks we were still interested in getting the proposals so I called the office. The receptionist looked up the information and confirmed that Chris had been out to our house. She said she would "shoot" him an e-mail asking him to resend the bids. We received nothing. No sure why a company would ignore an honest request for proposals but I won't consider them again for any other work that we might need.
Description of Work: We needed our heat pump system replaced. We also needed to have our duct system redesigned.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Jessica D.
01/2018
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Matthew was our technician for our duct cleaning and HVAC maintenance. He arrived within the timeframe stated. He was very professional and explained the work and process in detail prior to getting started. We also confirmed the total cost for all of our vents and the maintenance service before he started, which I appreciated so we were on the same page and there were no surprises. The service took just over 9 hours (he did stop for lunch), which is the longest I've ever experienced for a duct cleaning, but it was definitely thorough and done well. Matthew was very conscientious and respectful of our home and using his tools, ladders, etc. We used the Angie's List coupon, which helped with the overall cost. I would highly recommend Associated Heating and Air. They had the best price of all the others we explored, and they were the most responsive as far as customer service and scheduling. Overall a great experience all around. We will definitely use again for our HVAC system.
Description of Work: Air Duct Cleaning and Furnace Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

Leslie L.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
The work crew came at the expected time, and worked through a cold day in the garage to finish all the installation and duct checking and modification. Very happy with the explanations as to what was done and the clean installation sheet metal work and piping. The construction trash was all cleaned up and tidy at the end of the day. Very satisfied. After the service was done, the salesperson noticed that some expected work did not need to be done, so the company refunded some of the money I had paid, without me asking for a refund.
Description of Work: Replace an old, broken, gas furnace with a new unit. Check all ducting, rerout vent pipe, improve cold air return ducting. Remove old A/C unit, no longer used.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Mark L.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Tobin, along with Sam and Kelly did a great job and addressed all of my concerns. Also, Kris did a good job sizing the system. We're very happy with the system and installation of it.
Description of Work: 2-Zone, ductless system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Associated Heating & Air Conditioning Inc
We are happy to hear that you are very happy with our work. We strive for 100% customer satisfaction everyday!

Ron B.
12/2017
2.0
heating & air conditioning/hvac
  + -1 more
Took the 5 visits. One, to diagnose. Two, to replace part. Three, fix part installation. Four, fix furnace This one they charged for a house call. Five, head service manager came out to inspect work. Said we should be reimbursed for charges. We were not. Never again will.we.hire rhem.
Description of Work: Need part on furnace replaced.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$600

Jeff L.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
I’ve used their services twice and have been very satisfied. On the service call, the technician figured out the problem in about 30 seconds and had the furnace running fine within 30 minutes. I’m very happy with Associated Heating.
Description of Work: Annual tune-up. Service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Associated Heating & Air Conditioning Inc
Happy to see that the our technician has been able to fix your HVAC issues quickly! Pease let us know if there is anything we can do for you in the future.

Shawn M.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
The staff were friendly and fast. The project was completed within the time frame they stated.
Description of Work: Ductless Heat Pump installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Associated Heating & Air Conditioning Inc
Thanks [Member Name Removed]! I am pleased to read that our technicians have been taking care of your heating and cooling needs as you had hoped. Please let us know if there is anything we can do for you in the future.

Patricia O.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
We had 7 different companies come out and give us a bid. Associated was the most informational and professional. They also came in with the lowest bid. We were very happy with their work.
Description of Work: We had ductless heating and AC units installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Associated Heating & Air Conditioning Inc
We love to read posts like this! We pride ourselves in spending the time it take for our customers to make a decision that they will be happy with for many years to come.

Molly D.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, fast, friendly service knowledgeable
Description of Work: tune up A/C & Furnanve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$132

Response from Associated Heating & Air Conditioning Inc
Thank you! Please let us know if there is anything we can do for you in the future!

Marc U.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Honest, professional. Would hire again.
Description of Work: Heating system maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Associated Heating & Air Conditioning Inc
Thanks for the great review! Please let us know if there is anything we can do for you in the future!

mark M.
10/2017
4.0
heating & air conditioning/hvac
  + -1 more
Good job by technician. Answered all my questions about how to maintain unit and thermosat settings.
Description of Work: Heat pump maintenance

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Associated Heating & Air Conditioning Inc
I am happy to hear the service call went well! Please let us know if there is anything that we can do for you in the future!

Dave H.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
The first planned install date had to be changed by me; they accommodated my needs perfectly. Then on the updated date for installation, which due to the size of the job would be all day, they arrived on time and ready to do the job. The crew was fantastic. First, they listened to my concerns about what I specifically wanted and my concerns about having the system be aesthetically pleasing to look at. The lead man, Ken, was very meticulous and had the same vision as me. During the process he checked back with me about placement of one of the "heads" to verify we were on the same page. During the install the electrician who was doing the wiring discovered a minor issue in the electrical panel. While he could have ignored it as it didn't pose any real danger, he pointed it out to me and asked if I'd like him to correct it (no additional charge). That attention to detail shows me this company, and their employees, are of absolute top quality. After the install was complete the lead man walked me through the system showing me what had been done and how the system works. About 8 hours after arriving they departed with the job complete. As I walked around afterwards I was amazed how spotless everything was - there was not one speck of debris left over and the only sign they had been here was my new ductless system. There is absolutely no question that I would hire this company, this crew in particular, for any heating and/or cooling needs. This is a top-rate company!!!
Description of Work: Install a "4-head" ductless heating/air conditioning system in my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,750

Response from Associated Heating & Air Conditioning Inc
Somehow I missed this review when you posted it.. But I am so glad that I just found it! We LOVE hearing stories like this. I agree with you, Ken and his team are amazing and they do a fantastic job! Please don't hesitate to contact us if you need anything else, we are here for you. Associated Heating

Jenny R.
09/2017
4.0
heating & air conditioning/hvac
  + -1 more
The tech was very nice and seemed to do a good job. I was not real thrilled with the scheduling dept. I think they could make a better effort than a 6 hour window.
Description of Work: Air conditioner tune up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$79.99

Response from Associated Heating & Air Conditioning Inc
I am so sorry that you had an issue with the scheduling department. If you are in need of a set time we do have first appointments available! Hopefully the next time you need service the scheduling is much more accommodating.

BJ M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
No stress.......would ask them again!
Description of Work: He checked my heat pump thoroughly for anything that might have been wrong......luckily it passed the tests! Even cleaned out the air handler in the garage even though he wasn't required to do it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Associated Heating & Air Conditioning Inc
That is the exact goal! Thanks for calling us, we look forward to serving you in the future.

Larry N.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
Very well once they finally kept their appt. Cancelled twice b4 showing up to do the work!
Description of Work: AC Unit tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$79

Response from Associated Heating & Air Conditioning Inc
Thanks for taking the time to leave a review for us! I am very sorry that we had to reschedule your appointment. We were not expecting the extreme heat when it hit us, however, that should not have impacted your scheduled appointment. For your inconvenience I have posted a credit to your account for a future service. We look forward to serving you in the future.

Daniel K.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They charged me like $35 for the filter and i could have gotten two online for that price. I did not do any comparison pricing. I have recommended them to other people.
Description of Work: I used Associated Heating & Air Conditioning Inc to replace the air filter on it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Thomas B.
07/2017
4.0
heating & air conditioning/hvac
  + -1 more
They fixed what I needed fixed and I was happy. They came outwhen they said and fixed what I wanted.
Description of Work: Tune up for my HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Associated Heating & Air Conditioning Inc
I am glad we were able to take care of your cooling issues. We look forward to helping you in the future!

Rob B.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very responsive, friendly and did a great job.
Description of Work: Air and heating unit cleaned and serviced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Associated Heating & Air Conditioning Inc
We love that our technicians and office staff took care of you so well!

Kathryn M.
06/2017
5.0
air duct cleaning
  + -1 more
they were very punctual and helpful! would definitely recommend and hire again.
Description of Work: cleaning of vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rose E.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Team was fast and knowledgeable. Good with keeping the gas company informed on timing so even that part went quick.
Description of Work: Replace gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

90330 Hwy 99N, Eugene, OR 97402

http://www.associatedheating.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Drain Pipe Installation,
Dryer Vent Cleaning,
Natural Gas Lines,
Fireplaces,
Chimney Sweep

FAQ

Associated Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Associated Heating & Air Conditioning Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Associated Heating & Air Conditioning Inc offers free project estimates.
Yes, Associated Heating & Air Conditioning Inc offers eco-friendly accreditations.
No, Associated Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Associated Heating & Air Conditioning Inc offers emergency services.
Yes, Associated Heating & Air Conditioning Inc offers warranties.
Associated Heating & Air Conditioning Inc offers the following services: Residential and commercial heating and air conditioning systems, furnaces, ductless heating and cooling systems, hvac fabrications repair & installation.

Contact information

90330 Hwy 99N, Eugene, OR 97402

http://www.associatedheating.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM