Alpine Heating & Air Conditioning

Heating and Air Conditioning, Water Heaters, Energy Efficiency Auditing,

About us

Alpine Heating & Air Conditioning provides an honest affordable solution to your heating and cooling problems or inquiries. We pride ourselves in the ability to work one on one with our customers to ensure they receive exactly the solution that fits their needs. When we are not working hard for our customers, we are getting the most up to date training for the products and services we provide. Our product manufactures have placed their highest level of trust in our business, and they have given us the ability to provide the best warranty in the business. Our highly trained technicians are certified to provide the necessary testing needed for state, federal, and local incentive programs. We currently carry a full line of energy efficient products recognized by all incentive or tax credit programs. Your indoor space should be kept as cozy as possible. When something goes wrong with the HVAC system, you want a team of repair pros on the scene ASAP. Alpine Heating & Air Conditioning provides top-quality HVAC installation and maintenance services for home and commercial properties in the Eugene, Springfield & Cottage Grove, OR area. We have a 24hr emergency services for those times you just cant wait.

Business highlights

15 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Heat pumps, gas furnaces, electric furnaces, air conditioners, air purification systems, ductwork fabrication and repair, fireplaces, ventilation, programmable thermostat controls, ductless heat pump systems, multi zone ductless systems, gas piping, water heaters, installations, service, residential and commercial service, annual preventative maintenance service, utility company energy efficiency programs, state and federal tax credits.

Services we don't offer

Boilers, duct cleaning, chimmney service, kitchen appliances

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.836 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
8%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0

Filter reviews by category

Showing 1-25 of 36 reviews

Kem T.
05/2022
1.0
heating & air conditioning/hvac
  + -1 more
We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shut down the vents in the house. Thankfully we had previously scheduled our yearly maintenance with Alpine and my husband asked the tech to check for leaks when he showed up. My husband said the gas detector was going crazy and he realized the heater has been leaking all this time. My husband called the Manager and there was no apology, no offer for the filter replacement, nothing. We're thankful the Tech figured out the problem and is fixing it. Side note, we're actually being charged for the filter replacement after finding out their shoddy installation could have killed us in our sleep. I'd recommend this knowledgable employee but not the company.
Description of Work: New HVAC system installed
Rating CategoryRating out of 5

Daniel S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
Fine, quick professional and on time
Description of Work: Routine cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Laura B.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
The install when went superbly. Since I was in the middle of remodeling and new sheetrock Alpine made an extra trip to install the lines inside the wall before I added the sheetrock. This allowed me to avoid lines running down the outside wall of home. I had one issue with the unit and their technician Brandon Franks came to diagnose and repair. He had a very sociable and enjoying personality and was very knowledgeable in resolving the issue. I highly recommend this company.
Description of Work: Install of Mitsubishi Ductless System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kurt M.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
I've had excellent service from Alpine on two occasions, and I highly recommend them. About six months ago they installed a ductless mini-split system for one room in our house not served by our main system. Their price was great, installation was smooth, and the mini-split has been working well. This weekend our main system heat pump broke. Brandon came out on Saturday, diagnosed the problem, and said they would see about getting a replacement part on Monday when their suppliers opened. On Monday, he returned with the necessary part and now everything is working great. Brandon is extremely friendly, very informative, and confidence-inspiring. I enjoyed chatting with him, and I came away from our two interactions knowing a lot more about how my system works. He seems to have a genuine joy in working with customers and addressing their concerns, including answering a ton of questions in my case. Drew (the owner) has also been great.
Description of Work: Ductless mini-split installation, and older heat pump repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doremus S.
01/2019
5.0
heating & air conditioning/hvac
  + -1 more
Tech James Barrett was punctual, knowledgeable, competent and friendly. Diagnosed the problem quickly, suggested solutions and gave us estimates. I'd recommend him (and Alpine) to anyone with heating/cooling problems. I'll definitely call again next time I need service.
Description of Work: Diagnositic for short-cycling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Sol J.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Alpine and specifically Brian were amazing. I had three separate bids to do the work. Their initial bid was very close to one other, and well below two others (like 60% of the others). Brian told me that his bid was likely the max it would be, and depending on time etc. would likely be lower. Brian was right on time, called head of time, and truly HUSTLED the entire time - literally running up and down our steep driveway to his truck, coming in and checking with me on items, etc. He was dripping sweat from moving so quickly (in a good way). Not only did he move the condenser himself (said it would likely require a second Alpine worker thereby increasing cost) but he completed the work in much less time than initially estimated and was super friendly about it the whole time. Obviously this will not happen every time with every one of their jobs, BUT the final invoice came in at almost 50% of their initial estimate, saving us hundreds of dollars - which we can certainly use with the overall bedroom addition. I had a question about the work afterwards (over email) and they got back to me same day to address my question. I cannot recommend them enough, and will certainly use them again and spread the word of their awesomeness as much as I can.
Description of Work: We are preparing for a bedroom addition, and needed our heat pump condenser moved. I did some of the prep work (preparing electrical to be moved, poured new concrete pad), they did rest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Response from Alpine Heating & Air Conditioning
Hello [Member Name Removed], Thank you for your kind words. Brian is our installation manager and he sets the example for all of our installers. We train all of our employees to have efficient work ethics and provide customer service to the highest levels. I am glad this was a comfortable experience for you and your family. We look forward to working with you in the future. Best regards, Drew Hatch (Owner)

Bill P.
06/2018
4.0
heating & air conditioning/hvac
  + -1 more
Good! See Shane. Would use again
Description of Work: Ductless heat system install

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

robert T.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
came out same day, diagnosed and fixed it on the spot. ( a capacitor had blown).
Description of Work: heat pump stopped cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Matt R.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
Professional, timely, reasonably priced. Will definitely use them again!
Description of Work: Replaced Cadet heaters in wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alpine Heating & Air Conditioning
Thank you [Member Name Removed], we look forward to working with you, your friends and family in the future. Please let us know if we can help any further. ~Drew Hatch (owner)

Ben B.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Good technicians. Professionally done. System works better than ever.
Description of Work: Heat pump system. Condensation leak. Cleaning. Tune up. Parts replacement. Recharge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

tara S.
05/2017
4.0
heating & air conditioning/hvac
  + -1 more
It went well. However the communication between the girls that work in the office to the customer isn't as well as one would hope. It shouldn't be the customer calling them for what's going on, etc. it should be the other way around.
Description of Work: Install of a ductless heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Brian Z.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. They found out the parts were still under warranty which saved me a bunch of money. Very satisfied with their work.
Description of Work: Furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kayla E.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Work completed as scheduled, good quality.
Description of Work: Replace Heat Pump and Furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,550

Dana W.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, friendly, explained all work in detail. Most of bill paid by home warranty company.
Description of Work: Replaced heat pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

ross B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Flawlessly
Description of Work: Bad situation without heat solved very fast. Replaced burnt out circuit board.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Tammy S.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Drew was immed. responsive to our request and was on site the very next day even though it was a Saturday. he determined the cause of the problems and was great at explaining what was needed. We will use Alpine exclusively. They are terrific.
Description of Work: Trouble shooting our HVAC system / thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

John Q.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
I called and talked with Drew in the main office, he was very helpful and knowledgeable. He helped by working with the warranty on our unit to get us the part we needed. Took a little while to get the right numbers and the right part through Carrier, but that was because of they kept asking us for a number that didn't exist, Drew finally got ahold of a person at Carrier who knew what they were talking about and we were able to get the part. The technician promptly came the next day and made the repairs and had another part in his van that we needed as well. Drew was very upfront about the cost and was the only HVAC unit company in town the itemized the cost for me upfront. He was also one of the few that would provide a loose estimate without a diagnostic. I highly recommend this company and have suggested them to several of my coworkers already.
Description of Work: Repair of a frozen Thermal Expansion Valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$485

Matthew F.
09/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Ultimately I went with another contractor because of the very strong recommendation from a friend about the other contractor. However Drew from Alpine was very responsive, offered good options, explained the options and his price was the best. It was a difficult decision.
Description of Work: He recommended systems and gave cost estimates for a conversion from electric to gas heating and air conditioning. Also conversion from electric to gas water heater.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,500

Sandra H.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were here on time both for the estimate and the install. Completed in one day. Cleaned up and left everything clean. Easy to work with. Price was reasonable and below other estimates.
Description of Work: Installed two ductless heat pumps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,350

Jan C.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
They did the diagnostic for the heating and cooling for which they charged me $100. They were excellent. They were on time, they knew what they talking about, they were very professional, and very knowledgeable. They are much less expensive.
Description of Work: I have had Alpine Heating & Air Conditioning to give me an estimate.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Denise C.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
Our heat pump died in the midst of a heat wave and we were desperate for air conditioning. I called a number of companies to get bids. Drew from Alpine came out after hours since he was so busy during the day. He was the only company to check out the entire system including climbing into the crawl space to make sure our present duct work was in good shape. He did NOT just assume anything! The service was outstanding. On time, efficient, friendly and very informative throughout the process. I knew what they were doing at all times without having to ask - refreshing! I can't say enough about Drew and the entire crew at Alpine Heating. My new system is everything I was promised and more. The price was right as well. I didn't pay for anything that was not needed and I received the best equipment and service. I highly recommend them and will go nowhere else for my needs.
Description of Work: Installed a new heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Phil E.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
From initial contact to completion, everything was done as expected, when expected. The men doing the work were friendly, efficient and hard workers. We could not be happier with Alpine Heating & Cooling and would recommend them highly.
Description of Work: Install heat pump in attic, install registers throughout house, remove wall heaters and replaster/paint walls. The built a walk area around heat pump in attic and installed a light in area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,200

David M.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
We had ceiling heat that was about 33 years old and worked when it felt like it...so we were tired of the ceiling heat working part-time. It went out in a couple rooms... So we decided to look into purchasing a heat pump. Working with Alpine was a wonderful experience. We had several estimates and we liked Alpine's estimate along with visiting with Drew on what we needed. Drew (and his staff) is very knowledgeable, personable, professional and very easy to talk with. He answered our questions and took his time with us while we decided. We also looked in review on Alpine (and the other companies) ion-line and at SUB. When we decided to go with Alpine, we worked together to schedule installation of the heat pump and they showed up promptly every day for the four day it took to install the heat pump. They did their work as estimated and they were very thorough. They cleaned up great when they finished. Their prices for services were resonable and I feel they did a wonderful job. My family is very pleased. We went through SUB's energy audit program for the $500 rebate. Drew and his company did the paperwork for us. The inspectors who came out were impressed with Alpine's installation and operation of the unit. It passed with flying colors. Drew and his co-workers are wonderful to work with- Apline is highly recommended.
Description of Work: Alpine installed a new heat pump, air exchanger and Aprilaire Electronic Air filter in for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Gayle M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
I would highly recommend Alpine Heating & Air Conditioning. We had several estimates and they came in quite a bit cheaper than the big companies. Drew, one of the owners, was very responsive to our questions and concerns. He came to the house and took measurements, looked at our old system and then sent a bid via email. Their prices were extremely reasonable. They showed up on time, completed the project in one day and left the work area clean. I am really glad that I found them, they saved us thousands and the warranty on the Amana units are better than the warranty offered by the bigger companies. I enjoyed working with them and would highly recommend them to anybody.
Description of Work: They installed a new gas forced air furnace and a/c unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,100

Sandra B.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
One of the owners came to the house to look at the old system and take measurements. Then he e-mailed a work proposal with two different options to choose from. We made our chose and called and made an appointment. They showed up on time had the old system out and the new system installed in one day. The work and clean up were both outstanding and all questions answered.We started with three different estimates before choosing the Amana; one for a Trane, one for a Bryant and one for the Amana. The Amana and Bryant were within fifty dollars of each other and the Trane was over twice as much; one of the reasons we chose the Amana. The other reason we went with the Amana was for the personal service given to us by Alpine.
Description of Work: Removed old gas furnace and humidifier and installed new Amana gas furnace. Job included new PVC exhaust and intake piping, Honeywell programmable thermostat, condensate drain line, reconnecting to existing ductwork, electrical, filter system and location, city mechanical permit and electrical service costs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,450
    • 1(current)
    • 2

Contact information

4747 west 11th Ste D, Eugene, OR 97402

https://alpineheating.org/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
193586
Trade License Locale
OR
Trade License Authority
Oregon Construction Contractors Board
Trade License Expiration
04/01/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Energy Efficiency Auditing,
Natural Gas Lines,
Fireplaces

FAQ

Alpine Heating & Air Conditioning is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Alpine Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Alpine Heating & Air Conditioning offers free project estimates.
Yes, Alpine Heating & Air Conditioning offers eco-friendly accreditations.
No, Alpine Heating & Air Conditioning does not offer a senior discount.
Yes, Alpine Heating & Air Conditioning offers emergency services.
Yes, Alpine Heating & Air Conditioning offers warranties.
Alpine Heating & Air Conditioning offers the following services: Heat pumps, gas furnaces, electric furnaces, air conditioners, air purification systems, ductwork fabrication and repair, fireplaces, ventilation, programmable thermostat controls, ductless heat pump systems, multi zone ductless systems, gas piping, water heaters, installations, service, residential and commercial service, annual preventative maintenance service, utility company energy efficiency programs, state and federal tax credits.
Boilers, duct cleaning, chimmney service, kitchen appliances

Contact information

4747 west 11th Ste D, Eugene, OR 97402

https://alpineheating.org/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day