Sutherland Plumbing LLC

Ti patiently explained his bid and the work he would do and was right on time.

I really like him! He told me how things should be done correctly to remedy some handyman work I had done. He took time to explain both the issues and how to fix them in both the 'best practice' way and other ways that he did not feel were as reliable, but that some people choose.

Arrived on time... very professional and knowledgeable. would highly recommend.

It went great! The bathtub leak took two visits, but Ti persisted and with his extensive knowledge and experience with old plumbing, he got it stopped. Knowing how old the main water pipe was, I opted to replace the entire line to the meter. Ti got all the paperwork and permit very quickly. He set up a locator to come mark the sewer line so there would be no chance of hitting it. He engaged the bore operators and met them here. There was difficulty fitting the machine at the meter in the alley but they switched to plan B and the line was in and running in just a few hours. I could not believe how quick and non-invasive the whole process was! Ti is very professional and good at explaining options. Old houses can be very difficult, but Ti is up to it and really seems to enjoy the challenge.

Replaced kitchen faucet, valves under the sink, redid the drains, replaced the sink basket, replaced hoses. Gave options at each stage - did a thorough job and did the job the right way not the easy, cheap way.

. See above. It went great and I have already given Ti's phone number to several friends and aquqintences. I would use his services again (though I hope I hope I don't need to any time soon - Sorry, Ti. I would rather send you new clients instead). He charges by the job and not by the hour so when he is giving you advice, you don't feel like it is to increase the bill. His service and professionalism and friendliness made a bad situation better. Thanks.

He arrived on time. Found the problem very quickly. Changed out our hot water heater.

Ti was great. He was organized and neat. I finally found a good plumber and will refer him to my friends as well.

Went well, he was very nice, thorough, and quick.

Yes, they were very detailed and spent a long time explaining my situation.

Ti and his crew arrived on schedule. The work was performed in one day as promised. Ti was very honest and upfront about his recommendations and advice. The job was a pretty rushed job as we had a significant leak in our 50 yr old orginal pipe. We went with Ti without getting other bids, as Ti even advised that we should, because we were in an emergency situation. I was very pleased with his responsiveness and professionalism. The only glitch was in the estimate bid for the work. It wasn't really clear to me that the electrical cost for the grounding procedure would be a $680.00 additional charge. Ti was apologetic for the confusion and offered me a $300.00 gift certificate for any other further plumbing work I might need. He said he would take my advise and revise the wording in his estimates to make this more clear to customers. He worked very hard in setting this whole job up quickly and the work was done professionally. I will use his service again, gift certificate or not.

Surprisingly although I called on the Friday morning after Thanksgiving Ti was able to come out on the same day. He showed up when promised, was very thorough and articulate. I appreciated the time in which he spent inspecting the situation and his ability to convey the situation. Additionally he was able to provide me with a temporary solution as the situation requires a much larger permanent fix.

Ti personally showed up within the hour of our call, and on a Sunday afternoon. Listened patiently to our re-count and assessment, then climbed into our open crawl-space to assess, recommend, re-route and repair a 1970's renovation gone wrong. All done within 90 minutes of coming on-site. We highly recommend his company!!!

Ti is hands down the best plumber I've ever had the pleasure of hiring. I've used him once before and his service has been superb and consistent both times. This time, I called Ti regarding the plumbing under the bathroom sink which was leaking and draining into the basement. He was able to come out the next day at a time that worked best for me and my schedule. As before, Ti was extremely professional, polite and thorough. He explained everything as he inspected and gave a comprehensive explanation of what was needed for repair and the cost. Next, he offered to re-caulk my bathroom sink for free even though it had nothing to do with the leaking pipes! :) When he came to do the work on Monday, I was unable to be there as well, so he continually sent me progress pictures via text which was AWESOME!!!! Ti, I cannot thank you enough for a job well done. As stated before, you are officially my go-to plumber and the only guy I'll recommend to friends and family! You've earned it.

Details are as above. He was intelligent, saw the big picture, gave focused, realistic advice, didn't talk down to us and was an excellent communicator. He is and independent businessman who represented himself and his business impeccably.

It only took a few short hours within the purchase of the Big Deal for Ti to call me to schedule an appointment. He confirmed his appointment the day of, arrived on time, was very professional (shoe covers on when he entered the house; mat to cover the floor when he worked under our kitchen sink, etc.) and explained everything well. He is articulate and friendly, and I thought his prices were more than fair. Ti was great to work with, and we'd definitely hire him again. I'm glad we found a plumber we can count on.

We had a plugged kitchen drain, and a clothes washer in the garage that would frequently empty all over the garage floor. Ty came out promptly the same day we called him, he was actually a little earlier than estimated. :) He was very courteous and knowledgeable and tidy, explaining what he thought the problem was, and detailing how he was going to fix it. He then proceeded to efficiently carry out the plan. He didn't just poke a little hole in whatever was impeding water passage, he actually scoured out the width and length of water line throughout the system, to where it met the sewer line to the street. Man, what a difference in the drainage! The kitchen sink drains in no time flat, and I can now wash clothes without having to hop over puddles afterwards. We asked him to re-plumb under the kitchen sink, which he did, improving the setup. He even realigned the cabinet doors at that location. Finally he went under the house to check if anything need improvement or repair, and reported that everything looked fine. Ty is an honest, straight-up type of person, and he is now my plumber. He should be yours, too.

I have already recommend Sutherland Plumbing to all my neighbors and a friend as we were extremely satisfied with his work and professionalism. Ty said he has a passion for plumbing and he certainly demonstrated it in the work he did for us recently. Our kitchen sink will back up about every two years as the line gets clogged. Our dishwasher won't work and the sink won't drain. My husband tried to run a snake through the line but that didnt do the trick. I called a plumber I've used before but he was too busy to come until Monday and I didn't want to be without a sink or dishwasher over the weekend. Ty was referred to us and came highly recommended. We certainly can see why. He returned our call promptly and set up an appointment for the next day. On Friday, Ty called to say he could come earlier than the time frame he had given us. He knew exactly what to do and had the drain flowing in no time. He is the 4th plumber who has worked on this problem but the only one who recommended a bio-enzyme product we can buy on Amazon.com that will keep the grease build-up from clogging the line (even though I freeze my grease, it still builds up over time). Ty said he enjoys solving the problem before it becomes a crisis, which we greatly appreciated.

I called Ty Sutherland on a Sunday with a sudden plumbing problem. He made an appointment and followed through on time and solved the problem. I would highly recommend.

This was such a productive visit! This house is 18 years old and over the last several months had developed some issues . Our hot water would trickle when our kitchen faucet was turned on, not really producing a full stream at all. A handy man told me it must be something in our water and cleaned out the faucet on numerous occasions. Ti's evaluation of every faucet in the house including the back side of the washing machine showed debris in every place he looked. He concluded it was the dip tube in our failing hot water heater that was the problem. He replaced the water heater with a larger unit, which has made a dramatic difference in how hot our water gets as well as the stream at the faucets. We also had trouble with every faucet in the house leaking, spraying, making a mess. Ti painstakingly attended to each faucet, repairing each one to perfection. One bath tub faucet was more challenging than he had originally thought it would be, and he persisted with it until it finally cleared. He replaced our kitchen faucet with a much more functional unit that my husband and I are thrilled with. We had developed a leak under the kitchen sink that I was unaware of. He found two areas leaking. He used a shop vac to remove the water and cleaned the area thoroughly. Again, his communication was exemplary. He would call me into which ever room he was in to show me examples of each issue he found. I appreciate that communication style so much. He also has a good sense of humor, which helps lighten what could be stressful when a person is facing home repairs and expenses. He switched out a part I had on a water ionizer that was inferior. I would never have known the difference. Ti added new washing machine hoses for us at no charge, and installed two shower heads for us, also at no additional charge. He gave me many valuable tips about maintenance. Ti was punctual, responsible and takes obvious pride in his work. I will always chose Sutherland plumbing for any plumbing needs that may arise. I have already told others about him. I like the kind of integrity that was displayed here. A+++++

I chose to purchase the coupon for a full house inspection because I wanted to be sure that everything was ready for winter. Ti explained everything he was checking as he went through my home. He showed me many things that I did not know about winterizing my plumbing. Having been very well educated about my home's plumbing system gives me a great sense of security, knowing what I need to do throughout the year to make sure everything remains in good working condition. Ti also inspected my washer water lines which were quite old. I had him replace them with a new set.

Ty was very knowledgeable, thorough and courteous. He showed me how all of my plumbing came together and advised me on fixes that I could implement for different issues. He answered all of the questions that I remembered to ask. If I have any plumbing projects in the future that I need contracted out, he would definitely be on the top of the list of people to call.

Ty was extremely knowledgeable and courteous. He arrived on time and we went through the house checking all the plumbing and fixtures. He checked my water pressure and said that it was fine. He answered all my questions, noted some potential future problems and made recommendations about how to handle them. He did not try to pressure me into any work and in fact made referrals for some services which were outside of his expertise. I liked him and would definitely call him for future work.

Great! Prompt response, was able to come out and preform repair next day, in fact arrived a little early. Communicated rates and process clearly. Worked efficiently and leak was repaired. Our house is very old and when the toilet was installed whoever did the job did not take the time to do it properly. Ti was able to compensate for this and did a great job. Price was more than fair. Any plumbing issues we will be calling Sutherland Plumbing.

We called Ti Friday morning to ask if he had time to come by to unclog a drain. This particular drain was connected to the kitchen sink and the washing machine. Kind of a high priority drain! We needed help! Ti was able to come by that morning and auger it clear. AWESOME! While he was here, my wife had him look at my DIY install of the garbage disposal. It had not worked right for quite a few years. Ti took one look at it, and knew what to do. My wife and Ti called me at work on the speakerphone to discuss the recommended solution. He was quite accomodating to allow a conference call so I could participate in the decision. (I found out later that this was simply a courtesy call actually. My wife already told him to fix the garbage disposal too!) Ti had everything that he needed to complete the repair within about an hour or so. He was very professional and clean. He wore those little booties on his shoes and made sure the work area cleaned up before he left. We will definitely call Ti the next time we need plumbing help.