Air Assurance

He came right out that day. He showed me actually what was wrong so if it happened again I would know what to do I really liked them. He is very professional and I know have a contract with him where they maintain my furnace and air conditioner. I am very happy with him.

It was a great service. The guys were professionally dressed. They wore booties every time they came into the house. I just had a really good experience. I was really impressed with them.

When they first came out they put in a unit that was too small so they upgraded to the top of the line for no additional charge. I would recommend them.

I got three names off Angie’s list, and I called all three of them, and they came out looked at everything, and gave an estimate, and I thought they were a better office. They made a better presentation, and their price was little bit lower. They just seemed better for the job. Their quality of work was excellent. I would absolutely use them in the future

Well well so he replaced a little module about the size of a soda can and guess what it worked yeah. I was a little overwhelmed by the cost and the hard sale on service plan but it saved me close to 8000.00-12000.00 for a whole new unit. Also this house is only 5 years old. So overall a very good outcome. They will be out tomorrow to provide service under the service plan.

They are very prompt and do excellent work. I have used them for 18 years.

They did an excellent job, they get five stars. They were on time, took great care and made sure they didn't dirty up the carpets, explained the service pretty well, they went through the house and gave me a form where I qualified for some rebate. They were very professional and specialize in heating and air. They knew what they were doing and got it done correctly the first time.

It was a positive experience. The price was right, they were on time, and the service was good.

Blower fan's only cost $150, two hours of labor

They come out twice a year. They put a new AC unit in at the office recently and we've always been pleased with them. We have a contract with them so they come once in the spring and fall at the home an office. They maintain or repair our heater and air. They do preventative care twice a year when they come out. The good thing about being on the plan is that if you have an issue they will come out on the weekend or evening immediately even if it's not business hours. They're very reliable, they've done a good job for us.

I have been very pleased with them. They are very professional. Now since it's going to be winter, they will be coming in to check the furnace. If something needs to be repaired, that's not covered, and if contract, that's going to be an additional cost, but at least there is somebody watching it out for us. They never come in your house and they never put on plastic cover over their shoes. I always kid with them and ask them if they do that in their house. And they say no they don’t. They are always gentlemen and I feel safe around them. They changed the filters for me and it is of big help to me. They always come when they say they are going to come. It’s good so far and everything still works. They are very professional and know what they are doing. In terms of price, I really haven't shopped around. The quality of work is excellent. The only thing negative is that, every time they come, they have something to sell to you. I understand this is what they have to do and everytime they come they have a new gadget. They tell me I need a new thermostat and stuff like that. I would use them in the future.

My experience with them was very good. They showed up when they said they would and did the service promptly; they did not drag it on forever. They were courteous, considerate and very thorough. They scheduled around my schedule. I would rate them highly.

They were very professional. My husband is picky and they were good. Their prices were a little higher.

Was disappointed from the beginning as the gentleman was late and didn't call although claimed he did twice. the estimate was nearly double that of another I had come out. He recommended i get someone closer to me as they were in Broken Arrow and I Live out near Prue but have a Sand Springs address.

I took a very careful approach to the planning of this system. I had estimates from 2 companies using 2 different A.C. systems and installation approaches. I was convinced that Air Assurance was the top quality installer in town based upon recommendations from a friend who is in the HVAC business, and based upon my interactions with Jay, the salesman who met with me and did the estimates. Air Assurance had a bid that was several thousand dollars higher than their competitor, for exactly the same AC unit and type of installation, with the exception that Air Assurance wanted to put in more delivery registers (15) in comparison to their competitor who was thinking about 10 to 12 registers. I negotiated the price downward quite a bit, but Air Assurance's bid was still over $2000 higher. I decided to go with the air assurance bid based upon my perception that I was paying more for a higher quality product. Jay was a very good salesman. On thing he said was: "You don't want to go with (that other company), they have a reputation for not following through as promised." I later learned that this would also be true of Air Assurance. I signed a proposal to pay $17,345 (before a $1200 Lennox rebate) for a 4 ton heat pump system with a high end "pure air" filtration system. Soon after, a professional named Mike was introduced to me as the man in charge of my installation. He toured house, making measurements and taking notes - I assumed to make a heat gain calculation (Jay had already done this, but I thought that Mike was just being thorough). I was told that we could start the installation the following week. In a day or so, Jay called back and told me that they did not make a factory curb for the unit that we had agreed to on the proposal, and that they wanted to substitute a different unit. I had obtained the engineering specs on the system that was to be installed (did I say I was careful in my approach?), and when I reviewed this information, it was clear to me that one could order a factory curb. I called Jay back and told him this. He said he would look into it, and when he called back he said, that sorry, he was wrong, a factory curb was available, just not by the next week when we had planned to start. I really wasn't in any hurry, but we decided to use a locally manufactured curb anyway, and went with the originally planned unit. I had asked for two things in the plan. One was to place the return grill in a less conspicuous place in the library ceiling "right here", I said. The second was to aviod placing ductwork in front of cut off valves for the hot water system for the apartment building ( the homeowners association had requested this for ease of maintenence). I futher asked to see the duct layout plan prior to starting any work. I received a plan worked out by Mike which had 11 delivery registers (not the 15 which Jay had convinced me that I needed for excellent comfort). I called Mike and talked with him about this. He said that he wasn't told about the 15 register requirement, and that he would work out a new plan, but by now I wasn't so sure that this was what I wanted - If Jay was wrong about the factory curb, could he be wrong about the optimal duct plan too? I had now had 2 different pro's work out plans with the 10-12 range of delivery registers, and adding registers definitely jacks up the price of the system. I told him to just let me study the plan he had already done, and not work out a new one. I called my friend, the HVAC professional, and asked him to go over the duct plan with me. Well, he came up with a 12 delivery register plan too, but I could tell that he was shooting from the hip, without doing a heat gain calculation or referring to any engineering specs or anything. I really wanted an excellent system installation, so I decided to take things into my own hands. I went to the internet, downloaded a heat gain calculation program, took my own measurements and made my own calculations (I am an engineering-type). I worked out the CFM requirements of each room, and decided to go with Mike's plan with only a couple of modifications. I went over this plan with the lead installer James, I called Jay and he agreed to adjust the price of the installation downward based on using fewer delivery registers. Finally we were ready to start. My HVAC pro friend suggested that I watch the installation process closely: "Anything can go wrong, even starting with placing the unit on the roof backwards.", he said. So, I was there when the crane came to place the unit on the roof, and I asked James if this was the proper orientation for the unit before it was placed - and he said yes, this is how we want it. Later, after the crane was gone, I saw that the unit was oriented 180 degrees off that specified in Mike's drawn-out plan. I asked James if he could still put the return register in the place that I wanted in the ceiling, and his reply was something like : it may be hard, but I think so, or I will do my best. I was disappointed with this first day's work, and ultimately the return had to be placed exactly where I didn't want it to go because of Jame's on the spot decision to ignore the plan. Later we discussed it, and he did have a reason (condensate drainage), but I was not part of the decision to change the plan, and I didn't like it. At first I thought that he just made a mistake. I vowed to myself to watch more closely over the next week or so of installation. Over the next few installation days I had to stop James multiple times to make sure that he didn't deviate from the plan that we had so carefully worked out. It was obvious that he was used to just flying by the seat of his pants on the installations and that he rarely came across anyone as exacting (you are probably thinking anal retentive) as me. He was going to route ductwork right in front of those cut-off valves that we had made clear were to be avoided and I made him change that. He was going to install inadequately sized delivery registers (too small) that were based on the 15 register plan because that was what was ordered instead of what was on Mike's plan (with my modifications). I stopped him from doing that too - it would have resulted in either inadequate airflow or unacceptible noise due to higher than optimal air velocity rates at the registers. There was never a day that I wasn't upset about something James and crew did during the installation. It got to the point that I didn't believe a word that he told me, and I felt it necessary to check everything that he did. I told him this to his face, in no uncertain terms, and yet he still performed shoddy work. I found leaks around the plenum and around the delivery boots. I found a 2 inch gap over the filter assembly that he fabricated, allowing dirty air to pass around the filter an onto the coils. I made him replace register covers that were warped by over-tightening. I had his supervisor come and see all of the things that I wasn't happy with (see list below), and made them come back for a day of remedial work, and they still did things I didn't like. An example of this was a long run of duct that was inadequately supported by strapping from the roof deck, which they were to fix. I went up in the attic to check this repair, and it wasn't fasted well enough to support the weight. They repaired it when I pointed it out to them (for the second time). The installation supervisor asked me to make a list of things that I wasn't satisfied about. This is what I gave him: 1) I do not have all metal ductwork. I allowed myself to be talked into flex for the returns. (James had a reason for this, but I'm not sure that I believe him - I think that it was just failure to plan) 2) The main return in the center of the house comes off the plenum at a sharp angle, and doen't have a rigid elbow to insure good airflow. 3) I have R6 insulation on all delivery ducts instead of R8 as written in the proposal. 4) There are significant air leaks at the delivery plenum. 5) The delivery run to the living room is not properly supported. 6) There are 2 delivery boots with air leaks at the point where they contact the ceiling on the attic side. 7) The pure air system was not installed. The substitue system may be adequate, but no one told me about the substitution - I found out by observing the installation and inquiring. (This system is not equivalent - there was no carbon filter component) 8) The return register in the library was not where I originally requested it to be. 9) A balancing procedure was not followed at the end of the installation. To Air Assurance's credit, they did fix items 4, 5, 6 & 9. They offered to fix item 3, but by then I didn't want James in the attic any more than absolutely necessary, and instead they agreed to adjust the price another $1500 downwards to make up for the discreprancies in what was done and what was promised. James had "painted himself into a corner" on items 1, 2, and 8 and I just had to agree to let these slide. Apparently the pure air system couldn't be put into the system unless it was mounted in a different way (sideflow instead of downflow) but this wasn't explained to me beforehand. Later I noticed that the fan never cycled off, so I had to have a service call to replace a bad circuit board. The service man did not have any record that I had paid for the extended service protection plan, and he was going to charge me for labor, but he let me off when I showed him my receipt. Now everything works great. I feel like I had to drive a stubborn mule over 50 miles of bad road to get the great installation that I ended up with. I am ultimately very disappointed with the workmanship, planning and execution of the project by Air Assurance. I am still waiting for my Lennox rebate, by the way. It has been just under 3 months, so I guess it is still coming.

I am on a service plan with them so you get a discount. They spent a lot of time and effort cleaning my air conditioner; I could not believe it. They were thorough, professional and courteous and had a female tech that came out so I thought that was pretty cool. They made sure the job was done right and I will use them again in the future. I had one emergency situation come up and there was some confusion between their office staff and the tech that finally came out.

We have a yearly contract with them. They do a really good job. In fact, we had the capacitor go out about a week ago. However, it was like totally free because we had a service plan with them. Otherwise, it would have cost us about $400. So, paying the extra $40 wasn’t hard for us. They have been excellent. They are very nice, quick and prompt. We plan to continue working with them.

I was so impressed with the knowledge of the company representative. He educated me. By the time I talked to Air Assurance, I had already interviewed two other companies so i knew that i was getting better, more accurate information. The technicians who installed the units were very professional and wiling to go that "extra mile". They cleaned up after themselves so well, I hardly knew they had been here. except that now my house is too cold !!!

Very nice and professional. Did not explain to me beforehand that air filters would cost $12.50 each before they were installed. I might have purchased filters from Lowe's if I had known beforehand. Not a big deal, but I like knowing costs up front so I can make a decision.

Replacement worked great and saved us about $40 electricity per month during the summer. The second year it stopped working. A line fitting from the old unit leaked. Air Assurance replaced the fitting and recharged the unit at no charge even though the faulty part was not installed by them.

My airconditioner is the original for my 35 year old house. I noticed over the week-end that it was not keeping up with the heat outside. So, I suspected it was low on freon. I called at about 10:00am to schedule a service appt... they scheduled for 4:00 same afternoon. Zack was there before 4:00. Sure enough the air conditioner was low on freon. I was concerned about where the freon was going, I had the same problem last year. Zack said they had a kind of "stop leak" he could put in the system that would work for small leaks. Since the system had worked all of last summer without issue, I assumed the leak was a small one somewhere. That little shot of stuff was just under $200.00. Then Zack put in 2lbs of freon on top of that. The system is working great! Zach had offfered 2 ways to do this... just pay for the service call, and supplies or buy a protection plan that would include a 20% discount and 2 semi-annual system checks for free. This plan had me pay a net difference of about $30.00 more. I bought the plan.

They are very thorough, courteous and always on time. We really like them; they do a great job. I will use them again in the future.

A/C went out about 5 pm Memorial Day. Called at 8 am the next morning to see when someone could get out. They said they had a cancellation and scheduled someone to come out first thing. Zack was totally professional. Did not try to sell me anything I didn't need. Was totally pleased with the experience. I am looking forward to them coming back in the fall to do a check of my heating.

I had checked companies on Angie's List and decided to go with Air Assurance. I called and set up an appointment to get an estimate on the work I wanted done. After getting estimate from Jay, I contracted an electrician to have the necessary electrical moved to the new location. I then contacted Air Assurance to schedule the move. Jody and Patrick arrived to move the unit. They looked over the area where unit was to be moved, checked attic access and the inside unit before starting to work. Work went quickly and smoothly, Jody and Patrick always put booties over their shoes when they needed to come in my home. The guys did a good job. I like the new location and the work Air Assurance did for me looks professional.

I do want to note, all 4 of the employees with Air Assurance that I interacted with were very nice, polite, and professional people that I would welcome into my home at any time. They were kind of the phone, didn't take advantage of the fact that wanted same day service, and responded politely to my complaints. My issue is. I paid $70 for a diagnostic fee ($95 - the $25 coupon on here). They got the diagnosis wrong, dead wrong. Had I not been able to afford a new unit and decided that I had to pay the $1600 instead to have it repaired, it still would not have worked despite the large amount of money with the company being able to say, I told you so, it's an old unit and a lot of things go wrong on these (I don't know that they would actually do that, and the senior technician that came out claimed they wouldn't have made me pay the $1600 had the unit not worked, but that is what I was left feeling like as the customer). Another big issue I had was, with it being presented as $1600 to repair vs $4300 to replace, I would have replaced. However, had it been properly presented (with a proper diagnosis of what was wrong with the unit) as $400 to repair vs $4300 to replace, I would have repaired. Overall, they seem to be a good company easy to interact with. My caution is just to say, if it seems like an extreme jump, always get a second opinion. I was just fortunate that the weather was nice enough I could go for 2 days without heating or air. As for the "Would I use the again" response being "Yes". That is not to service my unit, but to replace it when my unit does reach the end of its lifespan as dubbed by my new go-to HVAC guy who only repairs. **UPDATE** I was again contacted by the supervisor today (4/5/11). They are going to refund me the $, not because I asked for it, not because of my review (I talked with them before I did this review) but because they felt that was the right thing to do. As for their response, I am satisfied with the way they handled this, and am "wowed" by the way their desire to satisfy the customer. Again, the only reason I did this review was because I used this service as my reference for them. Everyone with the company that I had any contact with was great.