Air Assurance

Service tech was prompt and very polite. I felt like he really took the time to make sure the unit was working.

The technician from Air Assurance was outstanding. I think his name was Mike. He was extremely professional. He was new to the Tulsa area and he was very well credentialed when the company hired him. He was probably the best HVAC technician I have ever met.

I was very pleased. They were patient when answering questions and made an effort to educate me on what they were doing. They were courteous and professional.

They are pretty good about getting the maintenance visits scheduled, calling when they are on their way, and showing up on time. No complaints.

It went very well. I called them for a maintenance agreement. The cost was very good. They were there on time and they were very clean in what they do. They did a good job. The guy was very efficient, on time and very professional. They did an excellent job.

Stephen Taylor was my customer service representative. He was excellent. His response times were fantastic. He would even return email after hours, sometimes as late as 11 PM. Their quote was up front, with no real hidden fees. The job was done on time. I've lived in house for about a week now, and so far I love the system. There were some tweaks that needed to be done after I moved in, and they were very responsive and fixed the issues that I was having quickly. Their price was fair, certainly not the lowest bid I got, but I've learned in the construction business you pretty much get what you pay for. We will see if my investment in geothermal pays off...

The man on the phone, Jimmy, told me that no work would be done or parts provided without first consulting me - the only mandatory charge was the diagnostic fee. When the workers arrived (quite punctually) they started to look at my heater and presented me with a charge for more than $120 more than the diagnostic fee. When I asked how that could be when I was promised a chance to say yes/no before work was done, the worker became stubborn and disrespectful. I paid what they asked but I would not use this service again. Jan 28 Update - The phone rep said no work would be done without my prior consent - the technician chose to perform work without my consent. The owner Mike Rampey(sp?) told me he would refund me 48 - which has yet to be received by me after 4 weeks. Also, last weekend I opened up the heating area to do some other work and found that one of our air filters had not been reinstalled. I therefore stil believe air assurance did 2 major things wrong: 1) perform work without prior consent 2) performed the work unprofessionally I thought a 48 refund was fair considering but even that has not been paid. Do not use air assurance. I find it interesting that their rebuttal makes this an issue of a failure to understand the valuable work Air Assurance did for me. If they had asked me in advance to do work that costs money beyond the service call fee, I might or might not have been able to decide for myself how much additional work I needed. They are not professional. Luke Trares

arrived on time, wore shoe covers in the house,did the exam quickly.

We purchased a home and had to replace the AC unit. We have used Air Assurance at our current home and trust the quality and integrity of their work. They are thorough in the installations and follow up on each job as a quality control measure. We would use them in the future and currently have them do our annual service.

He did exactly what he said he was going to do and was well mannered and didn't push anything else. He did well.

Very Timely and prompt service. They corrected our issue on the first visit. We were so impressed with thier services and fair pricing, we executed an annual service agreement. We tried other companies in our area but we were not pleased. Air Assurance should have a rating of A+++++.

The service man showed up ontime, however, he hung around for hours and I really never saw him take anything apart or clean anything.

The service in general was good, efficient and professional, nothing to say negatively about the professionalism and courtesy of the person doing the service.The only issue that came out was that the cost was more than expected, but since it was being brought up to code nothing to do about it.

They called to confirm the appt, and showed up on time for the appointment. Checked the A/C and then were on their way.

I thought they were a good company. The service people did everything as promised, completed the job in a timely manner, and left the house as clean as they had found it.

Our heater quit working. The technician came out quickly and showed us the problem. We were sad that it couldn't be repaired economically but the system was almost 30 years old. The salesman came out and gave us estimates for many different types of systems. They offered a deal for a replacement heater and AC unit. The salesman was very good at explaining every detail. The heater was done quickly since it was the middle of winter and was very cold. The AC was done shortly after. The workmanship was of very high quality. I also notice that my energy bill is a lot lower.

i was pleasantly surprised to learn about Air Assurance free 2nd opinion service call, to let me know if they thought my air conditioning had a problem. Bill called ahead of arriving, as I had requested, to meet me at the home so I didn't have to leave work any longer than needed. Bill gave me his opinion and also showed me what wasn't working right, which I appreciated as I like to try to understand how things work. He also suggested other things I could have done to optimize the efficiency of my home, which I appreciate knowing that Air Assurance does when I am ready to tackle those projects (more attic insulation, soffits to help with attic air flow).

Our a/c unit wasn't cooling so the company came and recharged the coolant. They had been out three weeks before to do routine maintenance and another repair so they suspected it may have been related to that and there was a leak in the system. The technician that performed the original work was coming to check the next day. The leak turned out to be a corroded evaporator coil and was well away from their previous work so we had to replace it at our expense. They came had the new coil in place that afternoon and the a/c is working great now. The whole system had been quoted as one lump price but since we had recent work I asked for an itemized bill, I noticed some items that were done that had also been done in the previous repair and when I pointed it out they deducted it from the bill. I rated professionalism down to a B because of this as I think it should have been caught before hand by the technician or the service manager but as repair and installation are handled by two different parts of the the company and it is large and high volume, I can see how things like that get lost in the shuffle. It was minor and if there had been an -A, I'd have used that instead of a B

We purchased a maintenance contract and during the inspection the technician confirmed what we had found, that the builder of the home had reversed the connection of our two a/c units and our 4 ton compressor was connected to our 3 ton chiller coil and our 2.5 ton compressor was connected to 5 ton chiller coil and was why we couldn't regulate the upstairs temperature very well and why the downstairs had trouble getting cool. They serviced the system and swapped the compressors and everything worked great. We liked that the technicians took care to use shoe covers when walking through our house and that they took them off going into the attic and outside.

Air Assurance was contacted to diagnose the problem. They came out and found the evaporator coil had a hole. Air Assurance added freon and quoted $1656 to replace the coil with no mention it might be under warranty or even bothering to check. We contacted Airco for a second opinion and quote. Within 10 minutes of their visit, they had contacted Lennox and found out the coil was covered by warranty. Airco's quote was $800 less than Air Assurance for the same job since it included labor only. Airco has completed the work at the price quoted in a very professional manner. We will not be recommending Air Assurance to anyone. June 2, 2012 Owner of Air Assurance did call and apologize as stated below. They even returned the $402 that was charged for their service call, adding freon to the system prior to repairs, and cleaning both units. Handled very professionally after the initial visit and my comments on Angie's List.

So far I am very happy with the quality of their work, they are very prompt to come out when I call, they will clean up very thoroughly when they come out to do work on the units, they provided us the documentation for our rebates in a timely fashion, so we have been very pleased with their service.

Air Assurance has been delightful to deal with. I have been very happy with them. They sent me information about all the rebates available. I put in a new furnace with them, and they also corrected a few problems that needed fixing. I have been extremely happy with them. I think their prices are reasonable, and I have no complaints. I will continue my maintenance contract with them.

Their tech showed up 2 hours late and was not very professional. He walked in without knocking on the door each time he had to come into the house. It is okay if you tell them to do this but if you don't, it's common courtesy to knock. Every other service company I have dealt with always knocks on the door before entering at any time. Before he gives me the quote he asks me what the competition quoted. Um, excuse me that is why I have you over here, to provide a competitive bid. Of course I don't tell him, but then he gives me a quote $1000 OVER what the competition quotes. He tells me it is a two man job, yada, yada, yada and that he doesn't even know if he can claim the part under warranty because he is not able to provide a service history for the unit.

Service man was on time, fixed the problem with a new part, and was finished in less than 15 mins.He was great!

They were great and really good. They were quick and got here in a hurry when I needed them. They were very friendly, professional and up to date. I would use them again in the future.