This started out as a simple sand and refinish job on an old historic home. Victor came out and gave us an estimate to sand and refinish the floors upstairs and downstairs. His price was a lot better than the other bid we got, and he got good reviews on Angie's List, so we decided to hire him. When his crew came out, they seemed knowledgeable, but only the crew foreman spoke English, and Victor was not present. We left and came back after lunch to find the crew gone and the work half finished. Later, Victor came by to explain that the floors downstairs could not be refinished because the existing wood floors were too thin to be sanded. However, his crew had already damaged them past the point of no return, so we had no choice but to replace the entire downstairs with new flooring, costing us an additional $4000 in materials and labor. It took three weeks for the flooring to arrive, and when the second crew came out to install it, they did a mediocre job, forgot to trim the doors to fit, didn't install the quarter round as promised, and left the AC running while sanding so the HVAC unit nearly failed because the air return was completely clogged with sawdust. Victor had to come back to fix all of his crew's mistakes, and, while we liked Victor and it seemed clear that he personally wanted to do a good job, our flooring job was one disappointing surprise after another. If I had to do it all over again, I wouldn't have done anything to the floors and saved myself some money and a whole lot of frustration. This is an update after six months with the flooring. All of the planks Victor's crew installed shrank over the winter, leaving greater than 1/8" gaps between the boards. The floors look awful and sometimes we even trip on the gaps in the floors. Granted, this is an old house on a pier and beam foundation, but 1/8th inch gaps between boards in my living room?? Yep, I'm wishing for do-over right about now. I'm still trying to pay off those floors that make me angry every time I look at them.