Sal’s Heating, Cooling, Plumbing and Sewer Inc.

When they came in they checked the backflow valve and the clean-out areas in the line. They then cleaned out the line with a hydro-jet system. Next they put a camera in the line and checked it out, all the way to the Main Line, owned by the City of Mentor. Before they left they made sure I was satisfied with their service. I am very satisfied with Sal's Heating and Cooling Inc. overall.

It went very smoothly. I can't detail their work procedure as I am not an expert, but they were very professional and answered all questions I had without hesitation.

It went outstanding. They were careful to analyze the difficult problem and provide an appropriate proposed plan of action. They had to snake it out multiple times to clear up the problem and did it at no extra charge. They work quickly, with excellence and precision. I rate them an A+. Thanks for providing such great service at a reasonable price. Keep up the good work.

Badly. This is the second time this has happened. The first was with plumbing service for winter faucets and did not receive service for the after paying for it. Some kind of mix up somewhere I assume but won't pay for service I didn't receive again Angie!,

Tony Bucci was the plumber who came out and he was great! On time, courteous, professional, etc! He knew what needed to be done, accurately assessed how long it would take and efficiently finished the job. Thanks again Tony

The plumber cleared the line and placed the camera in the pipe. They showed my mom what would appear, to the lay person, as a crack in the line, that she thought was clay, but it is actually cast iron. He showed her what he said was deteriorating pipes running under her basement. (sound familiar - see the other complaint by other Angies list member - I could have copied and pasted this review). He quoted $6500 to tear out her basement floor and run new pipe, etc. and he put it in writing. He did not, however, leave any pictures or videos, which was to be part of this service. My mother, of course, freaked out thinking if we did not do this immediately, her basement would flood. But this all did not make sense. She said the plumber was soooo nice and sooo sweet. She trusted him and saw the crack herself and we must do the work!! My gut told me something was not right so I hired an expert and asked my architect to meet at my mothers home, to get a second opinion....as even I know cast iron does not rot from the inside out. The expert ran the camera through the line and not only stated they did not do a complete job of cleaning the lines (which would at some point back up again if not "replaced", he found no cracks. He did share a "trick" he said many plumbers use to make ti look like the pipes are cracked. He twisted the camera in a manner that made it look cracked and asked my mom if this is what she saw, which it was a resounding yes! That was the crack she saw. It was actually a combination of where several lines come together and the dirt on the interior walls of the drain, when combined appears cracked, when it is not. What exactly was Sal's plumber going to do? Rip up the basement to replace pipes that were not broken? Or dig it up and not do anything and make it look like he did the work? Perhaps just do a better cleaning job so the lines would flow for more decades without issue as she lives alone and is 82! Bottomline: I have been caring for my mother for the last decade, and I have seen examples of service providers taking advantage of her....but nothing to this level. My architect contacted Sal's and Sal does not talk to clients. Humm...I wonder why? Through my architect, I have requested a refund of the money for this "service", and their response was no. He shared that we would let these issues be known, and the reply was that their record was so good, our complaint would not make an impact. I am wondering how an audit by the State for fraud on the elderly will rate as "not making an impact". My concern now is actually, how many elderly have been impacted by this company and their "plumbers". My fear is how many others actually get the "work" done and have dolled out thousands from their retirement to line their pockets. Now, I know why Sal does not talk to customers! My next steps are to file a complaint with the Ohio Coalition of Adult Protective Services, the Elder Abuse Commission of the Ohio Attorney General, which consists of members of virtually every State agency, including The Ohio Department of Aging and the governors office, the Ohio Department of Commerce for license review, and the Better Business Bureau as well as AARP. I am also contacting the Chambers of Commerce and will post reviews on as many sites as I can find to make sure this does not happen again. Obviously since I was not the first person to have this same issue, there are others out there. Now, it is not about money...it is about principle. If ours was a one off....I may not have taken this stance...but two reviews within 2 months with the exact issues......this has got to stop. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ UPDATE: Sal's went back out to my Mothers house to review the work effort, and their own Supervisor admitted the original work effort quoted was more than was needed. He provided a quote for work that, ironically, was identical to the plumbers I called in for a second opinion.....except much more expensive. We needed the work done, and John was such a "straight up" guy, I requested they do the work for the same cost as the other plumber, but Sal wrote a long and incredible unprofessional email to me, which was consistent with the way he works with his customers. He denied any wrong doing and wanted to overcharge me again for the work. Even after his own guy fessed up! This man in out of control.

Sal's is clearly not pleased with Angies scheduling system. They sent an email to me upon ordering saying so in pretty blunt detail. I immediately thought I made a bad decision. I had to make a few calls to get them the necessary information to perform my job which was slightly irritating but they were very pleasant. Scheduling was only a few days out which was a pleasant surprise. The plumber tried to upsell my wife on an upgraded nozzle and a few replacement valves in the basement. I didn't think they were necessary so we passed. He was nice enough according to her. Hard to judge a company on such a small job but I liked them.

The service went well. They were very prompt. They did a good job. I would recommend them to friends and family. I did not have any problems with the work they did. The price was reasonable.

Great, helpful, professional and thorough.

technicians were professional, on time, and did their work quickly and quietly. Good value for the tune up.

I have used Sal's several times in the past, and did not hestitate to call them when a pesky kitchen sink clog surfaced (especially when there is an Angie's List coupon for drain cleaning). I placed a call to Sal's answering service early in the morning (1AM) regarding a clogged kitchen drain. Sal's returned my call shortly early in the morning (1:30AM) to confirm that they received my request and would be able to help. I knew this was a touch clog because I had used a plunger and snake on the clog myself for several hours the night before, but to no avail. Sal's called back again around 11AM to confirm that I still needed assistance, and to let me know that I was the next person up. Ant B. called me at about 12:30PM to let me know that he was en route and would be arriving about 1PM. Ant had the sink drain apart in a few minutes and had completed a first snaking within 15 minutes. The sink drain was reassembled, but the drain still remained (it was a tough clog). The sink was once again disassembled and a larger snake was brought in, which was used to snake all of the way to the main stack. SUCCESS!!! Overall, the appointment took about 1 hour, and Ant was very quick and professional. Ant even gave us some pointers for ways to prevent possible clogs in the future. I highly recommend Ant and also Sal's.

They were professional, helpful, explanatory, courteous and friendly. They did not call the usual 1/2 hour before they were to arrive, only gave us 5 minutes notice, which messed up our plans a little, but we adjusted. i had to call them to confirm that morning that I was still on their schedule. Gave us great "maintenance" tips as well. Will definitely look up Sal''s again for our heating and cooling needs.

I am always impressed with Sal's whenever we have them perform work in my home. I called because our A/C was not working and our upstairs was 80+ degrees and our downstairs was a normal temperature. When I first called, I was told it was going to be 2-3 weeks until they could come and do the inspection. Since I had an infant, I pleaded with the nice lady on the phone and they were able to fit me in later that week. Since then, we've had them come out in the middle of the night when our furnace went out, and the work, again, was fantastic. Both times the service technicians were prompt and polite. Bonus points for them loving on our pets! When we replace our AC and furnace later this year, Sal's will be our first and only call.

Service provider was very polite and thorough. He was able to repair a problem that a previous repair company told us would require a new A/C unit. We were very satisfied.

See my comments above. I was extremely pleased with the service and would use them again anytime.

From the very start they were very professional. They contacted me to let me know when they would be coming. They then contacted me to let me know they were on their way. They did a great job.I have had him back since for estimates which seem very fair and reasonable and I will definitely be using Sal's plumbing again in the future.

It went great and I will continue to use Sal's!

Went great--Sal's is my normal heating & A/C provider. The technicians arrived on time, worked consistently, answered questions and made sure everything was to my satisfaction before they left.

Did a great job and have recommended to many others. They are our main go to for heating& cooling and plumbing.

We had a good experience with Sal's. They carefully examined everything and then explained exactly what they were going to do before starting the work. When repairing the pipe, they showed us why it was leaking and what the previous plumber had done incorrectly. With the toilet, they replaced the wax ring and reset it since it was crooked. Both of the repairs were successful - no more leaks! The service was also good. They wore shoe covers so as not to track too much dirt into the house. It was easy to reach them to set up an appointment. They called about 30 minutes before arriving, which is always helpful. The only thing that could be an issue for others is that you can't set a time of day for the appointment, not even a 4-hour window. You only know the day they are coming and that they will call when they are on their way. That worked fine for me because my house is close to where I work, but could be inconvenient for others. Overall, we were satisfied with the job they did and the cost of the repairs.

Called before they came. Turns out a week later my motor is dead and could have been caught when they did the a/c check... i have another company coming out to fix what sals MISSED!!!! They showed me the unit once taken apart and showed me that it wasn't even clean!!! That is what i paid for!!! I am truly unhappy with the service i got from sals!!!!! I WILL NEVER USE THEM!

Sal's always does a great job, whether it's heating and cooling or plumbing.

Very well. One minor hitch because installer had to get part to attach to plastic pipe. Short delay but no big deal.

Went really well, was very helpful, and gave some additional tips and advice as well. Will use to check my furnace in the fall.

I contacted the company through Angie's List web site. I sent an email and the owner wrote me back. Sal said he would have someone call me the next morning. Nobody called me by 9:30AM, so I called the main office. I set up an appointment. I told the tenets at the house someone would be coming out. The tenets called me and said they checked to see when they where coming out and the Sal's told them no one was scheduled to come out. So I called again to set up an appointment. When they showed up, everything was great. They snaked the drain, ran the camera and told me what was wrong. They told me it needed to be jetted and they could come back the next day. They came back the next day and used the jet. Everything is working like new. I thought the cost was too high for the work that was done. I know everyone charges a lot to clean a main sewage drain.