Sal’s Heating, Cooling, Plumbing and Sewer Inc.

This work was an Angie's List special at $79 for annual HVAC inspection and maintenance. I was very satisfied with the technician that performed the heating work. He was punctual and very professional.

Partially because I knew my furnace was 35 years old, and partially because Angie's List had a coupon, I had Sal's install an American Standard furnace in December of 2012. This winter, my heat went out, and I called Sal's, because I was surprised that something would be broken so soon after I had purchased a new furnace. TO MY HORROR, I FOUND THAT THE FURNACE SOLD TO ME IN 2012 (AS NEW) WAS ACTUALLY A 2007 FURNACE. The date is right on the back of the unit. I am extremely disappointed on a number of levels: First, there was no mention to me or in the paperwork that accompanied my "new" furnace that this unit was 5 years old. Next, I am disappointed in Angie's List for not doing their 'due diligence' in vetting this company. I would wonder if anyone who also bought a furnace from these people with a coupon in the last 2 years (at least) also received an old unit. THIS COMPANY PERPETRATED A FRAUD, and not just upon me, but possibly upon anyone else who purchased what they believed to be a new furnace from this company. I doubt that anyone at either Angie's List or at Sal's would be fine with paying for a 2015 model automobile and receiving a 2007 model. Neither am I. This seemed like a great price, and it was. However, I did not realize that the reason the price was so 'good' was because I was actually receiving a 5-year-old model. While their other ratings scored high, I would NOT recommend them because they essentially lied to me and sold me an old model. I would recommend that anyone who bought from them in the last few years should immediately check the year that is on the furnace with the date that they purchased the product, and that Angie's List consider dropping this company for their list of recommended providers.

Work was carefully and expertly done, especially in dealing with the unexpected flange issue.

It went very well. I ended up calling them again and purchasing a second big deal for this company. Very personable, helpful and prompt. They got the work done within an hour. They walked me through the whole process and made me aware of what to expect.

It went very well. It was a grease clog and they did their best. I had neglected to mention I thought it was a grease clog. Tony really did a great job of getting it running again. Super happy with the service I received!

I've been very impressed with them. Typically one tech will come out and perform the service. The tech is usually at the home for ½ hr to an hour. Most recently, I had them out to fix a furnace in a rental unit; they came out quickly, identified the problem, and had it fixed within a few hours.

I bought the deal, however I decide to cancel it because I wanted to get a new air conditioner.

I bought a similar service with this company already, and therefore didn't wind up needing the deal.

We found the humidifier installed was not enough and Sals installed another unit to make certain I was satisfied. Sal himself got invovled just to make certain I was satisfied. Very impressive!

I had no problem scheduling a date for installation by calling Sals, but the day after Angie's List gave a "special" of $600 for the same service. I did mention this to the woman on the phone, thinking they might give us the "special price", but that didn't happen.The two workers came out and removed our water heater, and were very nice, but the sweat joints aren't straight. The also did not give us a handle for the drain valve. They did not cover their shoes, so there were muddy footprints on our carpeting. When I called to schedule the installation appointment, I was informed that there was an additional $50 inspection fee to pull a county permit. Knowing the county fee was only $35, I asked why I was being charged more and was informed that was their "uniform" price for all counties. When the workers came, I again, complained about the upcharge for the permit fee and told them they would inform Sal. When they phoned with a follow up call, my husband told them about the missing handle and the lady said we'd have to buy that ourselves, but she'd talk to Sal. As of this writing neither concern has been addressed with us. Sal even send an "Angie's List Review Form" to us to give them a good report,postage paid. Now I know how they got a good rating. However, in an initial email about scheduling Sal's said, "I apologize for Angie's great idea that simply don't work or function as she advertises......", which I felt was an insult to Angie's List and it's members. I have since found that this WAS NOT a bargain price for a water heater. I won't be doing business with this company again.

Schedules service, Sal's technician arrived on the date and time we had scheduled. Tech was pleasant and professional. Service was completed. I can write a million great reviews about this company and they will always be positive. Do yourselves a favor, use this company. I've been using them for little over two years now and they always take good care of me.

It was fine. I've been using them for a long time. I'm very pleased with them. I had work done at my mother's house by them. They're very professional and very courteous. The work is done right the first time. My original choice for choosing them is one of the main people lives a couple of streets from me. If I have trouble in the middle of the night and I have to put in a service call, it shouldn't be too hard. I've been very satisfied with them for several years. As a matter of fact, I had them fix something that another plumber had worked at my mother's house. They didn't quite do the job right. Sal's came in, cleaned it up and fixed it properly without really complaining about it wasn't their responsibility. They are great.

This was another excellent experience with Sal's Heating & Cooling. I have used them several times. Every experience has been excellent. They are on time, friendly, professional, and competent. This time was to repair a leaky pipe under the bath tub. I called on Sunday. They completed the work on Monday. That is fast service. The repairman came in the morning, diagnosed the problem, and started the repair. I had to leave the house. The repairman returned later in the day to finish the job. That is excellent service--fast work and working around my schedule. The two repairmen were very friendly and worked well together. I am very pleased with the results. I recommend Sal's highly.

It turned out pretty good. There were no additional charges beyond the big deal amount. This was the first time I used them. The guy who came pretty much knew what had to be done. He pretty much did the job in a timely manner and was on his way. He took the Angie's List coupon and that's all he needed. There have been no problems. I can see that the thing is running. It hasn't malfunctioned or anything.

This was another perfect experience with Sal's Heating & Cooling. I have used them several times in the past. I had a very good experience every time. This time they installed a new, 50-gallon hot water tank. They are on time, professional, friendly, and competent. I recommend them highly. Their price on this standard task was very competitive.

The service was great. They did a great job, and I am real happy with the humidifier we got in the house. Considering it is -15 degrees today, and humidity in the house is over 40%, that is real good, normally I get 20% which is dry. The gentleman who came out was very polite, he was very neat, he worked from start to finish, and did a great job. He took the time to explain everything and the manual, and cleaned up after. It was a great job. I had done comparison pricing, and it was a very good price.We called an made an appointment the same week.

They were enormously responsive and quite lovely. They came and did what they said they were going to do. When he pulled out the same filters in the furnace, he handed them to me and told me that I got to wash those. I thought that was interesting because it said that they would clean the filters. He cleaned the electronic filter. I took the two filters and put them under the water. They didn’t get clean and I had to ask him for a brush. He went and got me a brush. He didn't put them back because they were wet. It turned out that I needed a new furnace. The bearings were beginning to go and they were making a lot of noise. They put some sort of sound dampener to reduce noise, which was very nice. I think I would have gone with them to replace the furnace except for the fact that he was so casual about the filters which they were supposed to clean. So I wound up going with another company itself. I was so turned off by that. They recommended that I get a new furnace, but they didn’t have a brochure and they didn’t send me a brochure. I was less motivated to deal with them at that point. It was such a small thing, so I thought what was going to happen if it was a big thing. They were enormously responsive when I called and made the appointment. They were very good about calling back and all sort of stuff that we normally would be very annoyed about if it hadn’t happen. On everything except the issue of filters, they were just fine. They were very responsive. With regard to punctuality, as far as I'm aware they came when they said they were going to come. I really don’t recall. I didn’t have an issue with them over it. At some point, I'm going to need my humidifier on the furnace replaced and I might consider using them.

Went well except I asked him to bring a humidifier and he installed the wrong type although I told him to install a specific one. Otherwise I thought it went well although it was very noisey and they showed up on a Saturday. They dont give you a hard time at all if you call them to do anything extra.

They arrived on time and when quickly to work. They were professional and friendly and I was very comfortable having them in the house. There was a new socket cover in the bathroom with the faucets and they replaced it also which was a really nice thing to do.

They cleaned a drain. They couldn’t quite clean the drain completely – there was a lot of gunk and hair on the spiral part inside the drain – which I’m typically able to do myself.

The tech arrived right on time, was fast and knowledgeable and very professional. Would definitely recommend them for any future work.

It pains me to write this review. I've been using Sal's for about 2 years now and they've done a great job until now. I had them install a whole-house humidifier around a year and a half ago. This year it stopped working. I called sal's for an appointment and I told them I thought the solenoid was bad, but I wanted them to make sure. They came and told me that the solenoid was indeed bad and they didn't have one and that it would be $102.60 for the visit, and additional charges when they come back out. I paid the first bill and called in to find out why it was so much for 5 minutes of work and 20 minutes of trying to find a solenoid. According to Jim (the manager) the charges had been either improperly explained to me or misunderstood by me. I told him that it seemed rather high to replace a part that I see sold for $50-$75, I said thank you but i'll just replace it on my own, to which he apologized for the confusion and told me he would talk to Sal about getting me a discount on further service. I then ordered a replacement solenoid, and when putting it in I found out that saddle valve that supplied water to the humidifier was not working. I was a little frustrated with this, as I had paid Sal's to come out and diagnose the problem, and now the solenoid may not really be the problem. I decided to call back to Sal's and let Jim know that when I was replacing the solenoid I found out there were other issues not initially diagnosed by the first service call, I wanted him know that things should have been checked more thoroughly. I then tried to replace the saddle valve on my own also, and it became obvious that I had over-committed my limited knowledge of HVAC, I called Sal's and talked to Jim again, apologized for trying to save some money and to see if he could send someone out to just fix it. He agreed and told me he would waive the trip fee to come back out due to previous issues (thank you!). Now the tech comes out, tells me that the saddle valve was busted and needed to be replaced and would be an additional charge, I agreed since it was probably me that broke it. He then told me that either I had ordered the wrong solenoid or the one I had was defective and I had also installed it backwards, which sadly didn't surprise me. He then told me since I had replaced the valve on my own, I had voided the valve warranty and I would have to purchase a new valve along with an additional service call charge, This was after he had called first to confirm the charges with the home office (jim). He then confirmed the original solenoid was bad. The new charge was $318.60. I called Jim to complain, since I had told him on multiple occasions I was replacing the solenoid on my own, and that there was never a mention about penalty service call charges or voiding warranty on a defective part. He asked me what I wanted, and I told him I was fine with all the charges except the $110 for a part that should have been covered under the warranty and the $50 "penalty" charge, and I would like the remainder of my warranty back, which seemed fair to me. A humidifier is not a complicated device and replacing a solenoid, no matter how badly, should not void anything. He then told me he would talk to Sal about it and call me back. 2 Weeks later he has yet to call me back. I feel like I was a victim of bait and switch, I had told Jim multiple times that I was going to replace the solenoid and he never told me that I would be voiding any warranty. And when I called back for the second service call, he said he would waive the initial service call fees, but not "oh, and by the way, since you replaced it on your own, the fees we're going to charge you again when we get on-site, along with a new part". This is after the tech confirmed THE SOLENOID WAS BAD. And worse of all, Jim's problem resolution strategy appears to be tell them whatever they want to hear, and then never do anything about it or return their phone calls.

Everything went fine. The cost was more than a normal install because I needed to be brought up to code.

From the stand point of service tech.He was a nice,friendly and was competent.The concept of how the company bills for the service rendered.It was very out of line..They charged $307.00 For parts and labor and service call.The service call was absorbent their service technician lives two streets away from me. Travel time to my home to his is 5mins at best.The cost of that was $79.00.The remainder of the cost was for 15 mins of actual labor time.And the capacitor itself costs $1.20 .I know this because I went Morrow(A Tappen Nyrodene supplier) heating supply and purchased a spare.So I could have one on hand for future needs.Now the actually labor for replacing.this involves losening two screws that hold it in place.And to side off two spade leads off the clips.Then reversing that procedure.It took longer for the Tech to write the bill then the time spent on the repair.But when its 5 below zero and the furnace goes down on a Sunday.Its time to gouge.This was outrageous.I don't mind paying a fair price for a service.This is the reason I use this Angies List.But this is very much a perfect example of price gouging.There is no fairness to this price.This is why they have list like this.So now you are aware of the price structure in place by this provider..He probably doesn't pay his Technicians according to the level he charges for labor..If he indeed paid them $50. an hour for a wage.His profitability.Would the remainder of $307.00 minus $52.00 for the parts and hours labor charge.So Approximately $255.00 of gross profit for at most a 30 min call.Good Job Sals..I hope you continue to service your public in such a fair manner.

I've used them a few times, they've always done a great job for me!