Marshall Carpet One

Work completed with no surprises.

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IT TOOK THEM 5 MONTHS TO GET THE CARPETING IN, AND THE INSTALLER WAS EXTREMELY PICKY REQUIRING MULTIPLE VISITS TO FIND THE RIGHT FIT TO DO THE JOB. THOUGH IT GOT DONE AND DONE WELL, THE JOB WAS TOO PROTRACTED AND PAINFUL.

OUR INITIAL CONTACT WITH MARSHALL CARPET'S SALESMAN, GARY, WAS EXCELLENT -- BUT GARY WENT ON VACATION AND WE HAVE BEEN UNABLE TO GET ANOTHER SALES PERSON'S ATTENTION, WHEN WE HAVE TRIED TO FOLLOW UP ON THE VERBAL ESTIMATE WE RECEIVED. WE WERE PUZZLED THAT WE DIDN'T GET A WRITTEN ESTIMATE -- SO WE FOLLOWED UP ON THE PHONE AND THEN VISITED THE STORE AGAIN TO TRY TO DISCUSS OUR NEEDS, BUT THE SALES STAFF, IN THE STORE, WASN'T INTERESTED IN TALKING TO US ABOUT A JOB THAT COULD WELL BE OVER $5,000!

MARK WEIN OF MARSHALL CARPET WAS KIND ENOUGH TO HELP ME SCHEDULE MIKE VERY QUICKLY TO GET THIS WORK DONE AND DID NOT CHARGE ME A DIME! THE EMPLOYEES OF MARSHALL CARPET & TILE HAVE ALWAYS BEEN VERY PROFESSIONAL AND CUSTOMER SERVICE ORIENTED. NEXT TIME WE NEED ANY FLOORING PRODUCTS I WILL BE SURE TO CONTACT THEM AGAIN.

MARY ZELLA AND MARC WEIN ARE ALWAYS WILLING TO GO OUT OF THEIR WAY TO HELP YOU AND MAKE YOU FEEL SPECIAL. THE INSTALLERS ARE THE BEST IN THE CITY. SEAMS ARE ALWAYS PERFECT. MY WHOLE HOUSE WAS DONE BY THEM WHEN FIRST BUILT. SOME OF THE ORIGINAL CARPET STILL LOOKS GREAT AFTER RAISING 3 KIDS. TIME FOR A CHANGE, AND I WILL GO NOWHERE ELSE.

THEY GAVE ME A PRICE BEFOREHAND FOR THE BEDROOM CARPET ($1200). THEY SAID TO TRUST THEM ON THE PRICE FOR THE KITCHEN. AFTER JOB WAS STARTED THEY HAVE CHARGED ME DOUBLE WHAT EXPECTED FOR THE KITCHEN FLOOR ($1780). WORK AND QUALITY ARE EXCELLENT, BUT YOU MUST GET A PRICE BEFORE THE JOB IS STARTED. THIS IS WHY I HAVE SELECTED THE ABOVE OVERALL GRADE.

ALLOWED US TO TAKE SAMPLE BOOKS HOME TO TEST COLORS BEFORE DECIDING ON THE CARPET WE WANTED.

I WILL HIRE THEM FOR FUTURE WORK. THEY WERE VERY EASY TO WORK WITH AND VERY ACCOMMODATING.

THE TWO YOUNG MEN WHO DID THE WORK WERE EXCELLENT AND WORKED WITHOUT A BREAK FOR FIVE SOLID HOURS. THEY CUT AND ROLLED UP THE OLD CARPETING IN THE SIZE REQUIRED FOR PICK UP BY THE CITY AND CARRIED IT TO MY GARAGE FOR ME. I COULDN'T BE MORE PLEASED.

BETTER PRICE THAN COMPETITOR QUOTED. DID A GOOD JOB OF INSTALLING FLOOR. VERY HAPPY WITH THE JOB THEY DID.

THEY DID A REALLY EXCELLENT JOB. THE SALESMAN WAS VERY PATIENT WITH US, DIDNT RUSH OR PRESSURE, AND SHOWED US ALL OPTIONS. THE WORKERS CAME IN AND DID THE WORK VERY QUICKLY AND LISTENED TO ALL OF OUR CONCERNS AND DID THE JOB BEAUTIFULLY. IT WAS A GREAT EXPERIENCE.

MOVED REFRIGERATOR, MOVED STOVE, CLEANED UP MESS AND APPLIANCES AND THEY WERE FABULOUS.

ASKED TO SEE CARPET BEFORE THEY CAME IN TO MAKE SURE IT WAS THE RIGHT COLOR. THERE WAS A HOLE IN THE BACKING, BUT THEY DIDNT DO ANYTHING ABOUT IT. THEY WERE PLEASANT AND NICE ABOUT EVERYTHING, BUT NOT RESPONSIVE ABOUT THE PROBLEM.

I HAD GONE TO A FEW CARPET STORES, BUT NONE SHOWED AS MUCH INTEREST AND ENTHUSIASM AS MARSHALL CARPET. EVEN THOUGH IT WAS A SMALL JOB, THE COMPANY SEEMED AS INTERESTED IN MY SALE AS IN ANY LARGER JOB.

JUST WONDERFUL. VERY RESPONSIVE. TOOK TIME TO ANSWER ALL QUESTIONS. TREAT YOU REALLY NICE.

THEY DID AN ABSOLUTELY PERFECT JOB.

VINLY PEOPLE WERE GREAT, BUT CARPET PEOPLE WHERE MESSY. GOOD JOB, BUT PRICY.

HAVE DEALT WITH THIS COMPANY FOR MANY YEARS FOR SOLARIAN KITCHEN FLOORS IN 2 DIFFERENT HOMES, CERAMIC TILE INSTALLATION. THEY DO EXCELLENT WORK, COME WHEN THEY SAY THEY ARE GOING TO. GENERALLY A PLEASURE TO DEAL WITH. EXCELLENT INSTALLERS.

DID A VERY PROFESSIONAL JOB WHEN THEY FINALLY GOT THERE. WERE NOT PUNCTUAL. CLEAN UP WAS ONLY FAIR.

LEVELED SLANTING FLOOR AND LAID DOWN VINYL FLOORING