LOWE'S

    First, we ordered Kraftmaid kitchen cabinets from them in 2013.  The Lowe's salesperson we dealt with originally was awesome.  We found the cabinets we liked and ordered them.  We got a delivery date and scheduled our installer.  The cabinets showed up and they had a few issues.  Some of the doors had runs and dust in the finish.  We purchased 2 lazy susan cabinets that both had saw cuts showing (the saw blade cut 3/4" to far into the base of the cabinet in the 90 degree corner) right where the door opens, so you see it every time you open the door.  Called the sales guy at Lowe's, he apologized and said he'd take care of it.  Ended up that he ordered us some replacement doors and new lazy susan cabinets.  The lazy susan cabinets couldn't be delivered by them in time for our install date, so I ended up making the 4 hour round trip to the Kraftmaid factory to pick up the replacements.  An inconvenience for sure, but at this point we're not upset.  It happens.  We drive home, unload them, unbox them, and find that the new ones have the same saw cut marks showing in the corners.  Here's the point where we get upset.  We call Lowe's to talk to our guy again and find out he's no longer there.  We now have to deal with April (April the moron is what my wife and I nicknamed her).  Every time we would ask her a question, she would reply "Umm, I'm not sure".  She could never do anything to help us.  She ended up telling us to deal with Mike, a rep from Kraftmaid.  Mike assures us that the saw cuts are normal and there is nothing that can be done about them.  We asked him why the display models don't have saw cuts showing on them.  He replied "Umm, I don't know".  So now we have Mike and April the morons to deal with.  Ended up we went a few rounds with him and gave up because we were out of time.  We talked to our installer about postponing the work, but he didn't know when he would be able to reschedule it as he had just picked up another big job.  Also, we had granite countertops scheduled shortly thereafter.  We unhappily decided we would live with the saw cut marks.  Never so much as an apology from either of the two morons, or the store, let alone a discount for the defect.

    The second issue with them is we ordered a new Maytag Maxima washer and dryer set.  The first time they delivered them, they did show up on time.  We didn't have them hook them up and level them as their store policy is that the customer is required to purchase new hoses and a cord (from them for a ridiculously overpriced amount) or they can't hook them up for liability reasons.  So, we just had them set them close to where they were going.  Well, after we connected the hoses and pushed the washer into place to level it, we removed the rest of the tape, protective plastic, and the owners manual that was strategically placed to cover a big dent on top of the machine.  A dent that was made from the drum assembly slamming into the top of the washer and denting it from the inside out.  Sigh.  We called the store at 9:04 pm and got the "sorry we're closed" message even though the store hours said they were open until 10pm.  The next morning we called the store and told them the issue.  They said they didn't have another one in stock, but could get one from another store.  Set it up for Monday morning delivery (this was on Friday).  Monday afternoon at about 2:00 we call the store to see where the delivery people were.  The not-so-friendly girl I spoke to on the phone (I was being polite)  informed me that I was set up as an afternoon delivery between 12 and 4.  I thanked her for keeping the customers in the loop.  No apology from her.  About an hour later, they showed up.  The woman on the "delivery team" kept saying that the problem with making deliveries after dark is that she can't see things like the big dent on top of our washing machine.  Our basement is very well lit and we did turn the lights on for them, so go figure.  She didn't do much to help the guy doing all the work with the dolly either.  She did however reek of cigarette smoke, which is always a pleasant aroma to non-smokers.  I gave her a $20 tip the first time they delivered the appliances, which was mainly for the guy doing all the work and I should have given it directly to him, but he was already back out in the truck.

    We are done with Lowe's.  There's too many other options out there than to deal with their shameful personnel. 

They're convenient. I would recommend them.

They are a chain that sells all sorts of house hold things. I went to their Massillon store. They took out the old door and carted it away for me. They put the new door in. They had to frame it and do the interior with the wood framing. They don't do painting and so, that still has to be done. They put the facing around the black with all the door knobs to go on it. They showed me about how to work if I had the kind that had the interior blinds as they were a little tricky. They put in the blinds in between the two glass plates. They built a croft for the door. They did quite a bit. They were here probably for half a day. I was very impressed with them. There was a young gentleman who was initially in charge of the whole group and there were three initially. The only think that I did not like is that he caused my electricity as he did not know to do the electricity properly. So, I had to keep changing two fuses and I had to keep going down. However, he was very apologetic. He promised that he would get it right and he tried until he got it. He did not just give up. There was a plug right by the door for which there was a light out in the patio and he blew it. He was very helpful. He came down to the basement with me and helped me with the fuse although it was not hard. I was not too upset about that but he blew it twice. They were running later than they wanted to and so, he then brought his father. His father did not know as to what he was doing at all and he was very arrogant about it. When I would ask him if it was the way that it would go off then he would say that he knew. I did not care for him at all as he did not know about what he was doing. He was experimenting with the things that he was doing. Finally, everything got done. Overall, I was very pleased with it as it looked great. It has been done properly. I would like to grade them a little lower for my overall experience with them and for the quality of the work because of the father coming over.

An appointment was made for an estimate.  The estimator showed up on time, made some measurements, discussed some options with us and gave us a detailed estimate.  One door had to be special ordered due to its non standard size making that door more expensive by about $130.00.

About a week later the estimater came out and we signed the contract and paid for the job.  One negative is that Lowe's requires full payment up front.  This would have been a deal breaker for me if I were dealing with a smaller contractor.

Approximately 2 weeks later we were notified that the doors were ready and we would be contacted soon to schedule the installation and a day or 2 later they called and we scheduled the installation for August 10.

The installers showed up on time, were very friendly and professional and answered all my questions.  Early on it was discovered that one door they brought was the wrong one.  The door they brought had no window where the contract specified a window.  This was no problem as it was a standard size door and they had the correct one (with a window) in stock.  The installers also ran into a situation where they had to (unexpectedly) pour some concrete at the base of one of the doors which they handled well and at no additional charge.

Overall the installation went well.  The installers were very professional, took great care and cleaned up after the job well.  There was some material that I had paid for, but was not used that I had to make sure that they left with me.  I am very satisfied with my new doors.