Flor-Plan

I HAD A VERY UNFORTUNATE INCIDENT WITH A COMPANY THAT I ORIGINALLY ORDERED CARPET FROM, THE CARPET WAS 3 INCHES TO SHORT. I GOT IN THE MIDDLE OF A DISPUTE BETWEEN THE INSTALLER AND THE SALESMEN WHO HAD MEASURED IT. TO THEIR CREDIT THEY DID REFUND MY MONEY. I THEN WENT TO FLOR-PLAN AND CHRIS HELPED ME PICK OUT THE FLOORING, THEN INSTALLED IT ON CHRISTMAS EVE TILL 5 O'CLOCK AND DID A WONDERFUL JOB.

THEY PROVED TO BE UNRELIABLE (THEY WERE NOT OPEN WHEN THE HOURS ON THE DOOR STATED. AN EMPLOYEE DROVE UP AND SAID HE HAD NO EXPLANATION. THEN THE SAME GUY WAS SEVERAL HOURS LATE FOR OUR APPOINTMENT. HE SAID HE HAD NO EXPLANATION FOR THIS EITHER. I WOULD HAVE WANTED TO KNOW ABOUT SOMEONE ELSE'S EXPERIENCE LIKE THIS. HAD I KNOWN I WOULD NOT HAVE WASTED THE TIME.

THEY FINISHED WITHIN MY TIGHT DEADLINE. WHEN I POINTED OUT AN ISSUE, THEY WERE FAST AND PROFESSIONAL IN REPAIRING IT. VERY GOOD SERVICE, NO PRESSURE TACTICS FROM THE SALES AND OFFICE STAFF. ALLOWED ME TO BRING SAMPLES HOME, WHICH OTHER COMPANIES WOULD NOT.

WE WERE PLANNING TO MOVE AND WANTED TO PUT IN INEXPENSIVE CARPET. WE CHOSE FLOR PLAN BECAUSE THEY WERE $350 CHEAPER THAN THE TWO OTHER ESTIMATES WE RECEIVED. THE CARPET LOOKS GREAT, BUT FLOR PLAN HAD SEVERAL PROBLEMS WITH PUNCTUALITY. THEY MISSED THE FIRST APPOINTMENT, AND SHOWED UP 5 HOURS LATE TO DO THE INSTALLATION.

THEY WERE HONEST ENOUGH TO TELL ME THAT I NEEDED A COMPANY WHO SPECIALIZES ONLY IN HARDWOOD FLOORING.

THIS COMPANY IS WONDERFUL! THE CARPETS NEVER NEED TO BE RE STRETCHED. WE RECOMMEND THIS COMPANY TO EVERYBODY! THIS IS THE ONLY COMPANY WE GO TO FOR CARPET WORK. THE OWNER ALWAYS INSTALLS THE CARPETS HIMSELF.

WE HIGHLY RECOMMEND THEM AS GOOD PEOPLE WHO DO GOOD WORK -- AND CORRECT ANY ERRORS FAIRLY.

PROMPT AND FRIENDLY SERVICE. JOB WELL DONE!

WE HAD SOMEONE ELSE TAKE UP THE OLD PADDING SINCE FLOR-PLAN WAS UNABLE TO COME OUT RIGHT AWAY. HE DID FORGET ABOUT OUR APPOINTMENT AND I DID HAVE TO CALL HIM TO REMIND HIM BUT HE CAME RIGHT OUT AFTER MY CALL. NO DISCOUNT FOR HIS TARDINESS WAS OFFERED.

CHRIS HON IS GREAT TO WORK WITH. HE WAS EXTREMELY HELPFUL IN CHOOSING A CARPET STYLE AND DIDN''T TRY TO PUSH ANYTHING. THE ENTIRE CREW AT FLOR-PLAN WAS VERY COURTEOUS. CALLS WERE RETURNED PROMPTLY AND THEY WERE VERY CONSCIENTIOUS ABOUT CLEAN-UP. THE JOB TOOK A BIT LONGER THAN THEY HAD ANTICIPATED, SO THEY THREW IN THE DOOR SHAVING (NECESSARY SO THAT THE DOORS WOULD OPERATE SMOOTHLY OVER THE NEW, THICK CARPET) FOR FREE. I DIDN''T DO ANY COST-COMPARISON SHOPPING BEFORE CHOOSING THEM, BUT THE QUALITY OF THEIR WORKMANSHIP AND THEIR PROFESSIONALISM MAKE THEM A BARGAIN IN MY MIND.

THEY WERE LOW PRESSURE AND GAVE US ALL OPTIONS. THE GENTLEMAN EVEN CAME OUT AND BROUGHT SAMPLES. DOUG WAS THE MAN WE DEALT WITH. HE HELPED US MATCH COLORS TO OUR PAINT AND EXPLAINED THE DIFFERENT TEXTURES. HE WAS VERY GOOD. HE HAD A NICE ATTITUDE AND WAS VERY HELPFUL. HE WAS BETTER THAN MOST PEOPLE WE DEAL WITH.

I DECIDED NOT TO GO WITH THEM FOR A VARIETY OF REASONS, INCLUDING COST AND SELECTION. ALTHOUGH THEY MAY HAVE HAD THE SAME CARPET CHOICES AS THE COMPANY I WENT WITH, I DID NOT FIND ONES I LIKED AS READILY. THE SALES PERSON WAS CORDIAL BUT WAS NOT WILLING TO BRING SAMPLES TO MY HOUSE, EVEN THOUGH HE CAME TO MEASURE THE ROOMS. THE SHOWROOM WAS WAY OUT OF MY WAY BUT I DID GO THERE AND TAKE HOME SAMPLES. WHEN I DECIDED NOT TO HAVE THEM DO THE WORK, I ASKED THEM TO COME AND PICK UP THE SAMPLES. THEY RELUCTANTLY AGREED, BUT TOOK ABOUT 2 MONTHS TO DO SO, AFTER SEVERAL NO SHOWS. THAT REINFORCED MY DECISION TO CHOOSE ANOTHER COMPANY. I SHOULD ALSO NOTE THAT THEY ASKED ME SEVERAL TIMES QUESTIONS ABOUT WHERE ELSE I WAS LOOKING, AND HINTED THAT THE PRICE QUOTED WAS NEGOTIABLE.

WE FOUND THE INSTALLERS TO BE METICULOUS IN THEIR INSTALLING BOTH THE VINYL AND CARPET. THEY WERE NEAT AND DID QUALITY WORKMANSHIP. MARK WENT OUT OF HIS WAY TO ACCOMMODATE US BY PROVIDING THE PLASTIC MOVING SLEDS TO HELP OUR MOVING OF FURNITURE BETWEEN ROOMS AS THEY INSTALLED THE CARPET AND ALSO REWORKED A TRIM BOARD IN STAIRWAY THAT WAS NOT MATCHING IN WITH EXISTING TRIM. I WOULD RECOMMEND THEM TO OTHERS.

THEY WERE ABSOLUTELY FABULOUS. THEY WERE PROMPT. I CANT SAY ENOUGH GOOD THINGS ABOUT THEM. THEY WERE VERY FAIR IN PRICE. THEIR RESEARCH WAS SO THOROUGH. I WOULD HIGHLY, HIGHLY RECOMMEND THEM.

WE GOT EXCELLENT AND PROFESSIONAL SERVICE. WE ARE SO PLEASED WITH THE RESULTS, AND ARE CONTEMPLATING DOING THE UPSTAIRS BEDROOMS!

DIDNT LIKE THE KIND OF MOLDING I CHOSE SO THE COMPANY WILLINGLY CAME BACK AND CHANGED THAT OUT FOR ME. GREAT WORK!!

DID NOT GET FORMAL COMPETING QUOTES, BUT CASUAL COMPARISON SHOWED THEIR PRICES TO BE COMPETITIVE FOR SIMILAR PRODUCTS.

THEY DID AN EXCELLENT JOB AND WE WERE VERY PLEASED!

THEY HAD A REMNANT THAT REALLY MATCHED WELL. MY OVERALL EXPERIENCE WENT VERY WELL IN DEALING WITH THIS COMPANY. WILL PROBABLY GOING TO USE THEM IN THE FUTURE.

VERY GOOD COMPANY, I PLAN TO BUY CARPET FROM THEM VERY SOON.

MARK OGBURN WAS VERY PROFESSIONAL AND HELPFUL. AFTER CALLING HIM AND DISCUSSING MY PREFERENCES, HE GATHERED SOME SAMPLES FOR ME TO LOOK AT IN THE SHOWROOM. HE WAS PUNCTUAL WHEN HE CAME OUT TO MEASURE AND BROUGHT THE SAMPLES WITH HIM. I THOUGHT THE PRICE WAS VERY GOOD. THE INSTALLERS WERE COURTEOUS, CLEAN AND DID A GREAT JOB. THE CARPET IS BEAUTIFUL AND I WOULD RECOMMEND THEM TO ANYONE.

MICHELLE WAS A GREAT HELP TO US IN CHOOSING THE CARPET. SHE ORDERED LARGER SAMPLES AND HAD THEM DELIVERED TO THE HOUSE SO WE COULD BETTER MATCH COLORS. THE INSTALLERS WERE EXCELLENT. WHEN WE NEED CARPET AGAIN WE WILL RETURN TO FLOR-PLAN. GREAT EXPERIENCE FROM TOP TO BOTTOM!

NEEDED THE WORK DONE FAST BUT SHOPPED COMPETITIVELY FOR PRICE ALSO. LOWEST BID OF 3 ANGIE'S LIST PROVIDERS. INSTALLATION WAS EXCELLENT. WANTED JOB DONE ASAP, THEY WERE RESPONSIVE TO CHANGING DEADLINES. EVERYONE WAS COURTEOUS AND HELPFUL--ESPECIALLY SALESMAN MARK.

WE WERE VERY PLEASED TO FIND A COMPANY THAT WOULD TAKE A SMALL JOB. THE CARPET IS BEAUTIFUL AND THE WORKMANSHIP IS FANTASTIC. WE WILL DEFINITELY USE FLOR-PLAN THE NEXT TIME WE NEED CARPET.

OVERALL, WE HAD AN EXCELLENT EXPERIENCE WITH FLOR-PLAN. THEY DID MAKE A MISCALCULATION ON A ROOM SIZE AND HAD TO ORDER ADDITIONAL CARPET, THUS DELAYING OUR INSTALLATION, BUT ERNEST and BOB DID A GREAT JOB INSTALLING AND THIS MADE UP FOR THE DELAY. FLOR-PLAN IS A SMALL COMPANY AND THEY PROVIDE ONE-ON-ONE SERVICE. THEY NEVER TRIED TO SELL US ANYTHING WE DIDN’T NEED. PRICING WAS STRAIGHTFORWARD AND LOWER THAN ANY COMPETITOR. OUR ONLY COMPLAINT WAS THE DELAY ON INSTALLATION, BUT THEY MADE IT RIGHT.