LW3 CARPENTRY LLC

Service Provider Response

Thank you so much for the opportunity [Member Name Removed]. The key to this project was pulling permits through the city and having eac step inspected.

Service Provider Response

I hope my response to this review will aid potential clients in how I conduct my business. Although I feel obligated to defend myself in the hopes that the customer will somewhat amend his comments about what transpired between him and I. Firstly, the customer stated that I "missed an appointment", what he didn't mention was the fact that I called a half hour after our meeting time, I apologized and asked if we could move it to the next day because I finished work late. Secondly, understand that there is a difference between an "estimate" and a "bid". When you request an "estimate" from LW3 Carpentry you will receive an email listing the projective hourly requirements for your project. In addition, I will include projective costs for building supplies. We will both agree on any item that will be subject to your selection. Maybe kitchen cabinets or a type of flooring, for example. the customer asked for an estimate on a couple of projects. Detailed next are parts of threads of our communication via email; Feb 18th ME:"This is the labor estimate we talked about for everything we discussed." Feb 19 Customer: "Do you/can you provide a formal contract? If i could get one for everything listed above and one for the doors, that would really help me out as i'm hopefully getting $ back from the individual who hung the doors improperly the first time." Feb 19 ME: "I generally don't do contracts for a jobs like this but i could provide a receipt." Feb 21 Customer: "I would like to work with a formal written estimate and a standard written contract. Is this something that you simply do not do? .If you could let me know today I'd appreciate it." Feb 21 ME: "Could you use the emails as the "formal estimate" and I would just write up a "standard" that you could amend to if needed. I just don't have one that I generally use." Feb 21 Customer: "Something like this would be acceptable for the job proposal and would also serve as the contract. You could amend the materials aspect to your needs. I ask for a detailed description of the work you would be performing. I do ask for this formality considering the size of the job and the cost involved. Please let me know if this is a problem." The problem with the last email he sent was that I thought he was saying that the emails, sent from LW3 Carpentry, were acceptable as the contract.(which according to a Lawyer and friend of the family, said that emails can be used as binding contracts) After I read Customer's review on Angies List, I noticed that he mentioned that he had sent me an attachment with an example of a contract. I recieved this email on my phone and didn't notice the attachment. Although I didn't need his sample contract, I told customer that I would draft a standard work contract by the end of the weekend. Because I thought that he accepted the emails as the proposal, I drafted a general contract basically stating that any extra work beyond the scope of what we discussed would be brought to his attention for consideration before work is performed. Yes, I sent it 24 hours late because I got caught up in the "oscars", and I apologized for it. After I sent my "contract" he asked again for the proposal to which I asked "didn't we agree that we would use the emails?" He responded by saying that he would look for another contractor, and "I cannot roll the dice on your services based on what I've experienced. Up the game on service is my suggestion." I am fine with his suggestion, but there are over 50 Angies List customers that seemed to work fine with me without a "contract". If a customer wants a "bid", then I will provide a "contract". But when a project is time and material, what does a "contract" provide differently than what is stated in an email? In the end, there was a breakdown in communication, which I accept full responsibility for, and a difference of opinion in regards to professionalism. Customer has every right to search for a contractor that best suites his ideology of professionalism, even for a small project such as this. He asked me early on if I "will/do" provide a contract and I responded. This is where his interest should have ended. I will continue to do business as usual. Lastly, I am perplexed at his grades. I was graded a D on quality although no work was performed. I was graded a D on responsiveness although, from the thread of emails between he and, I was very responsive. He graded me a D on punctuality although I was on time, to the minute, on 2 of our 3 appointments. And I did call as soon as I could when I had to reschedule my missed appointment. I was graded a C on "higher than average prices". Most importantly I am offended at his comment " The service i saw from him and the lack of a formal proposal and contract made me think twice about his quality and his ability to get the job done in a professional and timely manner. Either be aware that you'll have to be flexible and roll the dice on $ and quality." It just seems like an unfair assumption to make without ANY work being performed.