New Buck Chimney Sweeps

THEY DID NOT SHOW UP AT THE DESIGNATED TIME I WAS TOLD ON MY FIRST APPOINTMENT WITH THEM, WHICH IS WHY I RATED THEM A ''C'' IN RESPONSIVENESS, BUT THEY WERE VERY PROMPT WHEN I RESCHEDULED, WHICH IS THE ''A'' IN PUNCTUALITY. IN FACT, THEY CALLED THE DAY PRIOR TO CONFIRM WHICH THEY DID NOT DO ON THE FIRST APPT. THE REPRESENTATIVE WAS FRIENDLY, THOROUGH, AND DID NOT PRESSURE ME INTO BUYING ANYTHING ADDITIONAL TO WHAT I REQUESTED.

FAST, KIND, WONDERFUL TO WORK WITH, CLEAN, AND FAIRLY INEXPENSIVE.

AT THE FIRST CALL THE PERSON FORGOT THE CHIMNEY CAP. THE SECOND SERVICE CALL WAS DELAYED QUITE A BIT BUT HE GOT HERE ON THE SAME DAY. ALSO, ONE OF THE REPAIRS SUGGESTED BY THE FIRST PERSON, THE SECOND PERSON SAID WAS NOT NEEDED AND I SAVED $100.

I STAYED HOME AND THEY DID NOT SHOW SO WE RESCHEDULED FOR TODAY AND AGAIN WERE NOT HERE. NEITHER TIME DID THEY CALL TO TELL ME THEY WERE NOT COMING.

VERY PROFESSIONAL, CALLED BEFORE COMING. LOOKED AT CHIMNEY AND ELIMINATED THE SWEEP BECAUSE IT WAS NOT NEEDED. DID CLEAN THE DRYER VENT AND ONLY CHARGED ME FOR THAT SERVICE. VERY IMPRESSED WITH THE COMPANY!!

VERY PROFESSIONAL, CALLED BEFORE COMING. LOOKED AT CHIMNEY AND ELIMINATED THE SWEEP BECAUSE IT WAS NOT NEEDED. DID CLEAN THE DRYER VENT AND ONLY CHARGED ME FOR THAT SERVICE. VERY IMPRESSED WITH THE COMPANY!!

USED PROVIDER TO CLEAN FIREPLACE & CHIMNEY. AD OFFERED FREE WATERPROOF OF CROWN WITH EVERY SWEEP. CHIMNEY SWEEP SERVICE WAS ADEQUATE - NOTHING SPECTACULAR. TECH DID NOT LAY OUT ANY CLOTH TO PROTECT CARPET THOUGH. AFTER FIRST RAIN, DISCOVERED FIREPLACE LEAKED. HIRED ANOTHER PROVIDER TO CHECK IT OUT AND HE INFORMED ME THAT THE CROWN HAD NOT BEEN WATERPROOFED, PLUS THERE WERE OTHER PROBLEMS. THESE SHOULD HAVE BEEN CAUGHT AND IDENTIFIED BY NEW BUCK. NEW BUCK DID COME OUT AND WATERPROOF FOR FREE WHEN I CALLED BACK TO COMPLAIN BUT THE REP WHO CAME OUT DID NOT EVEN COME BACK IN TO CONFIRM A HAIRLINE FRACTURE ON THE CROWN. ALSO OFFERED WEAK EXAMPLES OF WHY A FIREPLACE WOULD LEAK. I WILL NOT USE THIS COMPANY AGAIN NOR RECOMMEND THIS COMPANY TO ANYONE.

LOWER BID ON JOB, THEY DID MORE AND PROVIDED EXCELLENT SERVICE.

THOROUGHLY RESPONSIVE, PROFESSIONAL, AND PLEASANT. I HIGHLY RECOMMEND THEM.

WE ASKED FOR ESTIMATES ON THE INSTALLATION OF 2 GAS STOVES IN AUGUST AND THE NEW BUCK REPRESENTATIVE, JASON, DID PROVIDE US WITH THIS WITHIN ONE WEEK, BUT DURING THAT TIME, THE STOVE MAKER, VALOR, CAME OUT WITH A NEW MODEL, SO WE ASKED FOR AN ESTIMATE FOR THAT STOVE, SINCE IT WAS THE NEW VERSION. THIS WAS IN EARLY SEPTEMBER. AFTER 2 WEEKS, WE WERE TOLD A PRICE VERBALLY (AFTER WE LEFT PHONE MESSAGES) BUT NEVER GIVEN A NEW PROPOSAL. WE ASKED NUMEROUS TIMES (THEIR OFFICE PHONE, CELL PHONE AND BY EMAIL) FOR A NEW PROPOSAL - NOTHING HAPPENED. WE THOUGHT THAT WITH A JOB WORTH ABOUT $5000, THAT SOMEONE MIGHT AT LEAST GET BACK TO US. IT SEEMS VERY UNPROFESSIONAL TO US TO NOT REPLY TO PHONE CALLS AND EMAIL - ESPECIALLY WHEN ALL WE WANTED TO DO WAS GET A PROPOSAL FROM THEM TO SIGN SO THAT WE COULD PROCEED WITH THE WORK.

THE COMPANY SCHEDULES THEIR TECHNICIANS ARRIVAL DURING A WINDOW PERIOD OF 9-12 IN THE MORNING OR A SIMILAR WINDOW PERIOD IN THE AFTERNOON. THE MORNING OF MY APPOINTMENT, THE CENTRAL OFFICE KEPT ME POSTED ABOUT A MORE PRECISE ARRIVAL TIME. JASON, THE TECHNICIAN WHO DID THE WORK WAS VERY COURTEOUS AND CONSCIENTIOUS.

JASON CAME TO DO THE WORK AND WHEN HE DISCOVERED THE DEAD RACCOON HE REALIZED THAT THE CHIMNEY WOULD TAKE LONGER THAN THE TIME ALLOTTED THAT DAY AND THAT HE NEEDED TO COME BACK TO DO THE JOB RIGHT. SINCE HE WAS COMING BACK TO RE-LINE THE FURNACE FLUE THIS WAS NOT A PROBLEM. THE JOB WOUND UP BEING LESS COMPLICATED THAN HE ORIGINALLY THOUGHT IT MIGHT BE AND TOOK LESS TIME THE HE HAD ESTIMATED SO THE FINAL COST WAS LESS THAN WHAT I WAS PREPARED TO HAVE TO SPEND. HE AND HIS PARTNER WERE CHEERFUL, COMPETENT AND VERY PROFESSIONAL. THEY TOOK CARE TO CONTAIN THE MESS AND TO CLEAN UP AFTER THEMSELVES. I WILL BE CALLING THIS COMPANY AGAIN FOR MY CHIMNEY MAINTENANCE.

THEY WERE GREAT. VERY PROMPT. THEY ALSO TOLD ME THAT RELINING MY CHIMNEY SHOULD BE COVERED BY MY INSURANCE, AND IT WAS! THEY SAVED ME 2,200 DOLLARS!!!

CLEANED CHIMNEY, VACUUMED OUT FIREPLACE.

TORE DOWN AND REBUILT BRICK CHIMNEY AND RELINED HOT WATER CHIMENY FLUES.

THEY WERE FRIENDLY AND EASY TO WORK WITH. THEY WERE PUNCTUAL AND RESPONSIVE AND CAME AND DID THE WORK LIKE THEY WERE SUPPOSED TO. THEY DIDNT TRY TO UPSELL ME, THEY JUST TOOK CARE OF THE PROBLEM AT HAND.

NEW BUCK DID AN EXCELLENT JOB CLEANING OUR CHIMNEY LAST YEAR AND ALSO, THIS YEAR THEY DID WHAT THEY PROMISED. BECAUSE OF THE HIGH SPRING WINDS, OUR CHIMNEY CAP BLEW OFF, AND THEY DID COME REPLACE IT FOR NO CHARGE, NO QUESTIONS, WITH A NICE ATTITUDE, TOO...GOOD, HONEST GUYS.

DID NOT SHOW UP FOR FIRST APPOINTMENT FOR ESTIMATE, WERE MORE THAN AN HOUR LATE FOR THE REPAIR APPOINTMENT, NOT AS NEAT AND CAREFUL WITH SOOT AS DESIRED.

EXCELLENT WORK, VERY PLEASED WITH RESULTS. DID WHAT THEY SAID THEY WOULD DO

PRESSURED MEMBER INTO LINERS, SAID IT WAS A FIRE HAZARD-NOT TRUE PER 2 OTHER COMPANIES.

DID EXCELLENT WORK, WERE RIGHT ON TIME FOR APPOINTMENTS, GAVE EXTRA ADVICE ON OLD WOOD MEMBER HAD. HIGHLY RECOMMEND THEM!

THEY WERE VERY COURTEOUS AND VERY THOROUGH. THEY CHECKED INSIDE AND OUT. THEY CLEANED UP AFTER THEMSELVES. I WOULD GIVE THEM 4 STARS.....EXCELLENT!!!! I WOULD HIGHLY RECOMMEND THEM

LOST INSPECTION VIDEO AND DID NOT SHOW UP WHEN THEY SAID

THE WORK WAS VERY EFFICIENT AND CLEAN. WHEN ASKED IF ANOTHER FIREPLACE IN THE HOUSE NEEDED CLEANING, WE WERE TOLD TO WAIT ANOTHER YEAR INSTEAD OF SPENDING THE MONEY NOW.

DON AND EDDY WERE REALLY GREAT. THEY WERE KNOWLEDGEABLE AND WILLING TO EXPLAIN EVERYTHING TO ME. THEY WERE TIDY, AND PROMPT. WE WILL DEFINITELY CALL AGAIN IF WE NEED ANY OTHER WORK DONE. THEY WERE 1500 LESS THAN ANOTHER ESTIMATE WE GOT.