New Buck Chimney Sweeps

THE REPRESENTATIVE CLAIMED THAT THERE HAD BEEN A CHIMNEY FIRE THAT WOULD REQUIRE $2K IN REPAIRS. WE JUST HAD A HOME INSPECTION DONE AND THE INSPECTOR FOUND NO INDICATIONS OF ANY SUCH FIRE. WHEN I MENTIONED THIS TO MY NEIGHBOR, SHE STATED THAT THE SAME COMPANY CAME TO SWEEP HER CHIMNEY AND ALSO TOLD HER THAT THERE HAD BEEN A CHIMNEY FIRE IN HERS THAT WOULD ALSO REQUIRE $2K IN REPAIR. AGAIN, NOTHING OF THIS WAS MENTIONED IN HER HOME INSPECTION.

WE GOT A QUOTE IN AUGUST OF 2003, AND THE WORK WAS DONE IN FEBRUARY 2004. VERY PROFESSIONAL STAFF, VERY GOOD WORK DONE, WE WERE PLEASED. CLEANED UP AFTER THEMSELVES. DON JOHNSON WAS THE COMPANY REP WE WORKED WITH, VERY NICE GUY. DIDN'T FEEL LIKE I WAS BEING PRESSURED INTO ANYTHING. GOOD COMPANY, WOULD HIRE THEM AGAIN.

WE HAVE USED THEM BEFORE FOR CHIMNEY WORK, SHOWED US A VIDEO TAPE OF MY CHIMNEY AS THEY WERE VIEWING IT THEMSELVES.

Originally, the job was not finished to my liking and I had to have them redo the work, but the owner, Mark, is a great guy and did the job right in the end. He really cared about my problems and apologized up and down for the problems we had the first time.

STAFF WAS COURTEOUS AND RESPECTFUL OF INTERIOR OF RESIDENCE. THEY REMOVED THEIR SHOES WHEN INSIDE THE HOUSE. JOB WAS COMPLETED IN A DAY EXCEPT FOR THE CAP ON THE CHIMNEY WHICH THEY SAID COULDN'T BE PLACED DUE TO MATERIAL HAVING TO SETUP AND DRY. THEY WERE SUPPOSE TO RETURN THE NEXT DAY TO PLACE CAP. THEY DID NOT. IT TOOK TWO ADDITIONAL DAYS OF PHONE CALLS TO GET THEM BACK OUT TO PLACE THE CAP. MY EXPERIENCE WAS GOOD UP UNTIL THIS POINT. THERE WAS ALSO A LITTLE CLEANUP THAT I HAD TO DO IN THE FAMILY ROOM DUE TO DUST AND SOOT FROM THE REPAIR WORK. THEY DID SEAL OFF THE FIREPLACE DURING THE REPAIR BUT DIDN'T TAKE MEASURES TO HANDLE THE REMOVAL OF THE DEBRIS FROM THE FIREPLACE. OUTSIDE CAULK JOB LOOKS TERRIBLE, I WILL HAVE TO REDO IN THE SPRING. I MAY OR MAY NOT USE THEM IN THE FUTURE.

PRICE WISE THEY WERE MUCH CHEAPER THAN EVERYONE ELSE. SERVICE WAS GREAT, THE ONLY COMPLAINT THAT I HAD WAS THEY DID NOT SHOW UP ON TIME.

THEY ARE VERY, VERY GOOD. THEY WERE SO TIMELY, I COULDN'T BELIEVE IT. THEY WERE VERY POLITE. ONE THING I WAS IMPRESSED WITH WAS THAT THEY GAVE ME A FULL REPORT AND ANALYSIS. I AM GOING TO HAVE THEM DO OTHER WORK. THEY WERE VERY PLEASANT AND TALKED WITH ME ABOUT THE OTHER WORK. I THOUGHT THEIR PRICE WAS A LITTLE HIGH.

EASY TO WORK WITH. TIMELY, PROFESSIONAL. MY INSURANCE COMPANY DID NOT EVEN BOTHER TO CALL THEM REGARDING THE ESTIMATE-SAID THEY KNEW THEM BY REPUTATION AND THEY ARE TRUSTWORTHY. HIGHLY RECOMMEND.

ON TIME FOR APPOINTMENT AND VERY COMPLETE WITH THEIR WORK. VERY EASY TO DEAL WITH. PROFESSIONAL ON THE PHONE AND IN PERSON.

CHIMNEY SWEEP ARRIVED ON THE SCHEDULED DATE, LOOKED IN THE CHIMNIES AND STATED THAT THEY DID NOT NEED TO BE CLEANED. CHARGED $60 FOR A SERVICE CALL.

VERY POLITE, TIMELY, AND CLEAN, EVEN POLISHED MY FIREPLACE DOORS.

VERY POLITE ON THE PHONE. GAVE ESTIMATE FOR A LOT OF WORK; REPLACING BRICKWASH, CROWN, WATERPROOKING, TUCKPOINTING CHIMNEY. SUBSEQUENT ESTIMATES (5 DIFFERENT COMPANIES) DID NOT FEEL WORK WAS NEEDED.

NO SECRETS HERE! NEW BUCK CHIMNEY SWEEP IS PROFESSIONAL THROUGH AND THROUGH. FROM THE INITIAL PHONE CALL TO THE SERVICE TECHNICIAN WALKING OUT THE DOOR, A PLEASURABLE BUSINESS TRANSACTION. VERY INFORMATIVE AS THE WORK PROGRESSED AND THEY LEFT THE WORK SITE SPOTLESS. THIS IS THE SECOND YEAR WE HAVE USED THIS COMPANY AND WILL CALL AGAIN IN THE FUTURE. WE HAVE RECOMMENDED THEM TO FRIENDS.

CAPS ARE MADE BY OUTSIDE CONTRACTOR. HAD TO WAIT THREE WEEKS FROM PROJECTED TO ACTUAL START DATE.

THE AREA THEY WORKED ON IS NOW LEAKING. I'VE CALLED THEM AND THEY CAME OUT AND LOOKED AT IT. THEY GUY THAT CAME OUT SAID HE WOULD GET BACK TO ME, AND I HAVEN'T HEARD FROM THEM.

EVERYTHING WAS A++ JUST WONDERFUL. CHARGED ME ON THE UNDERSTANDING THAT THEY WOULD COME BACK IF MORE WORK WAS NEEDED. VERY HONEST BECAUSE THEY TOLD ME NO MORE WORK WAS NECESSARY AT THIS POINT.

THEY CAME OUT AND GOT ME SUPER WORRIED SAYING I NEEDED A COMPLETE RELINE FOR MY FURNACE FLUE AND WOOD BURNING FLUE. THEY ALSO SAID THAT MY FIREPLACE WAS NOT SAFE TO USE. AFTER CALLING 6 COMPANIES AND DOING RESEARCH, TURNS OUT I DID NOT NEED EITHER RELINE AND MY FIREPLACE WAS SAFE. THEY TRIED TO SELL MY $3000 DOLLARS WORTH OF WORK I DID NOT NEEDDO YOUR RESEARCH. I WOULD STAY AWAY FROM THIS COMPANY.

THEY WERE VERY PROFESSIONAL. THEY EXPLAINED EVERYTHING TO ME BEFORE AND DURING THE WORK.

WHEN THEY REPLACED THE CAP I NOTICED THAT IT WAS NOT ON STRAIGHT. A FEW DAYS LATER THE CAP BLEW OFF. THEY DID COME OUT AND ADJUST THE CAP AND MAKE IT RIGHT.

DID EXTREMELY TIDY WORK. REMOVED OVER 1 GALLON OF SOOT FROM FIREPLACE. LIVING ROOM HAD NO ODOR AFTER WORK WHICH WAS WONDERFUL. JASON IS PROBABLY ONE OF THE BEST CHIMNEY SWEEPS WE HAVE EVER USED AND THIS PRICE CANNOT BE BEAT. SPECIAL GOING ON NOW.

THIS SERVICE WAS PROVIDED BY THEIR WEST OFFICE.

THEIR BUSINESS APPEARS TO BE SLOWER IN THE SPRING. I CALLED IN MID-APRIL AND THEY WERE OUT THE NEXT MORNING TO PERFORM THE CLEANING. THEY INDICATED THAT THE PRICE WAS DISCOUNTED BECAUSE OF THE CLEANING BEING PERFORMED IN THE SPRING.

BESIDES CLEANING, WE WERE ABLE TO DO REPAIRS ON FIREPLACE THE SAME DAY.

I THINK THEY WERE HONEST, FRANK, EXPERIENCED AND QUALIFIED. MARK, THE OWNER, WAS WILLING TO NEGOTIATE.

THEY MISSED AN INITIAL APPOINTMENT BECAUSE OF BAD WEATHER, BUT CALLED THE NEXT DAY TO RESCHEDULE AND THEN GAVE ME A 15% DISCOUNT.