New Buck Chimney Sweeps

As president of condo association, I met with Mark from New Buck. He was polite & professional. Agreed to give us a generous discount in return for having work done in off season.

Overall the work went well. We had some miscommunication over the damper, because of my lack of knowledge regarding fireplaces. When I pointed the issue out to New Buck they corrected the issue, and did not charge me. They were very clean, with their work considering how messy restoring a fireplace can be. Another contractor restored one of my other fireplaces, and left an oily soot all over the floor, blinds, and walls. It took a lot of work to clean up. Thus, who ever you decide on to restore your fireplace make sure they enclose the work area in a plastic tent. That is what New Buck did for me.

We were pleased with the response and willingness to work around our schedule.

They were able to schedule a convenient day & time and paged me when he was on his way to my home. He was prompt, efficient, and thorough.

Company has been a big disappointment... seems disorganized... scheduling has been a major problem. Communications are difficult with the scheduler ... I will be taking my business elsewhere.

The technician was friendly and professional. He spent 1-1/2 hours chipping away at the mortar that was catching on the edges of our damper. He used his shop vac to clean up the residue from our gas logs. He swept up after himself, and washed off the front of the glass fireplace doors. He answered all my questions and gave some advice about running the gas fireplace. This was a difficult job, and I was pleased with the results. Although he couldn't completely free up the damper, it now closes almost all the way. The technician didn't want to damage the throat of the chimney by chipping away too much of the mortar. I appreciated his care with my fireplace.

PERFORMED: SWEPT CHIMNEY, LUBRICATED CHAIN BUT NOT FIXED (STILL NOT WORKING). "DID NOT HAVE TIME" TO CHECK FOR LEAK OR GET UP ON ROOF TO PLACE TARP WHICH THEY SAID WOULD DO IF THEY FOUND LEAK. RECOMMENDED $600 REPAIR FOR WORK NEIGHBOR CHECKED, AND SAID WE DON'T NEED. CHAIN FELL OFF FIRST TIME WE USED FIREPLACE.

THEY SAID THEY WOULD CALL TO RESCHEDULE, WHICH THEY DID NOT. THE WORKER FAILED TO MENTION THAT HE NEEDED TO COME BACK WITH A TALLER LADDER. WE CALLED LATER TO HAVE THEM COME DO THE JOB. THE DAY THEY RESCHEDULED THEY DID NOT SHOW UP. AGAIN, SOMEONE MESSED UP! SO I HAVE STAYED HOME 2 MORNINGS WAITING FOR NOTHING! WE WENT ELSEWHERE.

THIS IS A GOOD COMPANY TO DO BUSINESS WITH. THEY WERE PROMPT, PROFESSIONAL AND TRUE TO THEIR WORD. THEY ALSO PREVENTED ANY SOILING TO THE INSIDE OF MY HOME AND CLEANED UP VERY WELL. THEY CAME WHEN THEY SAID THEY WOULD AND WERE EFFICIENT WORKERS AND FINISHED THE JOB AHEAD OF SCHEDULE. VERY GOOD OVERALL EXPERIENCE. WOULD DEFINITELY USE AGAIN.

ROB WAS VERY FRIENDLY, HELPFUL AND PROFESSIONAL. HE MADE USEFUL SUGGESTIONS TO CORRECT A MINOR PROBLEM WITH OUR DAMPER. HE ADVISED US THAT THE REPAIR JOB THAT WE HAD HAD DONE ON OUR CHIMNEY WAS EXCELLENT. I APPRECIATED HIS HONESTY RE: CLEANING OUT THE BOTTOM OF OUR FIREPLACE.

DOUG CALLED AHEAD THAT DAY TO CONFIRM AND CAME WHEN PROMISED. HE WAS POLITE AND PROFESSIONAL. HE DID THE WORK AS EXPECTED AND THEN EXPLAINED SOME SUGGESTED IMPROVEMENTS & REPAIRS FOR ME TO THINK ABOUT IN THE FUTURE, BUT DID NOT PRESSURE ME TO GET THEM DONE. I WOULD USE THEM AGAIN.

TECHNICIAN WAS VERY PROMPT IN RETURNING MY MESSAGE. TALKED TO ME AT LENGTH ABOUT THE PROBLEM. TURNS OUT, DUE TO IT BEING A GAS FIREPLACE, IT WAS SOMETHING THAT NEW BUCK DOESN'T HANDLE. HE GAVE ME A REFERRAL. WAS GRACIOUS ABOUT HIS TIME, AND ACTUALLY OFFERED A SUGGESTION THAT SOLVED OUR PROBLEM WITHOUT HAVING THE OTHER COMPANY COME OUT AFTER ALL!

HE CAME PROMPTLY, AND CLEANED UP AFTER HIMSELF. THEIR COST WAS THE LOWEST OF THOSE I CALLED.

CALLED THIS MORNING AND THEY ARRIVED THIS AFTERNOON. SAID THEY WOULD BE HERE BETWEEN 12 AND 5. THEY ARRIVED AT 12:30. VERY PROFESSIONAL. VERY NICE TO MY THREE-YEAR OLD SON. DID AN EXCELLENT JOB AND THE PRICE WAS EXCELLENT.

I HAVE USED THEM BEFORE AND BEEN PLEASED AND I WAS NOT DISAPPOINTED THIS TIME EITHER. THEY KEPT IN TOUCH ABOUT WHEN THEY COULD COME FOR THE ESTIMATE AND WHEN THEY COULD COME TO GET THE JOB DONE. THEY CALLED THE MORNING THEY WERE TO COME OUT TO MAKE SURE IT WAS STILL A GOOD TIME FOR ME AND WERE HERE IN 45 MINUTES AFTER THE CALL AS THEY SAID THEY WOULD BE. THEY WERE CAREFUL TO COVER THINGS SO AS NOT TO GET DUST ON THE FLOOR.

I CALLED AND MADE AN APPOINTMENT WITH THE GIRL ON THE PHONE FOR 1 1/2 WEEKS AWAY FOR AN ESTIMATE. SHE TOLD ME SINCE IT WAS SO FAR AWAY THEY WOULD JUST FIX THE PROBLEM WHEN THEY WERE OUT HERE. IT WAS SUCH A SMALL JOB THAT IT WAS NOT WORTHWHILE FOR THEM TO MESS WITH IF THEY HAD TO MAKE TWO TRIPS OUT. I WAS TOLD THAT A FLAT RATE OF $175.00 WOULD BE CHARGED FOR THE TRIP AND SUPPLIES. I AGREED TO PAY THE PRICE. I THOUGHT IT WAS HIGH BUT HAD CONTACTED 4 OTHER PLACES WITH NO LUCK OF TRING TO GET THEM TO COME OUT. THE MAN WAS ON TIME AND VERY PLEASANT, HE LOOKED AT THE MANTEL AND WALL AND TOLD ME THEY HAD SCHEDULED HIM TO REPLACE ALL THE MORTAR IN THE FIRE BOX. I WAS TOLD THAT IT WAS NOT NEEDED IN HIS OPINION AND THAT HE WOULD JUST FIX THE ORGINAL PROBLEM IF I AGREED. I AGREED TO THAT QUICKLY AND HE FINISHED UP THE JOB IN ABOUT 30 MINUTES. THE SERVICE MAN GAVE ME A BILL FOR $75. HE CHARGED FOR THE TRIP OUT AND A BUCKET OF MORTAR. HE CLEANED EVERYTHING UP AND LEFT.

THEY ARE FANTASTIC! WE LOVE THOSE GUYS!

ORIGINAL APPOINTMENT WAS SCHEDULED FOR 11/04 BETWEEN 12 & 5 PM. THEY DID NOT SHOW UP OR CALL ON THAT DATE. RE-SCHEDULED FOR 11/19 FROM 9:00-9:30. AT 8:52 AM THEY CALLED TO CONFIRM THEY WOULD BE TO MY RESIDENCE AFTER NOON. I ADVISED THAT WOULD BE INCORRECT, DUE TO A PRIOR NO SHOW THEY SET UP A SPECIFIC TIME AND YOU ARE DUE ANY MINUTE NOW. THEY ENDED UP SENDING ANOTHER CREW FROM THE MAIN OFFICE TO COVER THE CALL. THEY LACK IN THE ABILITY TO KEEP APPOINTMENT COMMITMENTS AND SCHEDULING PROCESS IS POOR.

THE COST INCLUDED A SPRAY WHICH WILL HELP MAINTAIN THE CHIMNEY THROUGHOUT THE SEASON. I'VE USED HIM TWICE AND HAVE BEEN VERY SATISFIED.

THE REPAIRMAN WAS VERY POLITE AND KNOWLEDGEABLE. HE KEPT THE WORK AREA CLEAN. HE WROTE UP AN ESTIMATE AND EXPLAINED EVERYTHING IN DETAIL WITH POSSIBLE TIMELINES FOR REPAIRS TO ASSIST ME IN BUDGETING WORK. I OWN A 19TH CENTURY FARMHOUSE WITH 3 CHIMNEYS. HE EVEN GAVE ME A FREE CAN OF STOVE PAINT FOR MY FIREBOX. THE PRICES AND EXPERTISE FOR CHIMNEY SWEEP ARE MUCH BETTER THAN OTHER COMPANY.

PAUL WAS VERY PROMPT AND SEEMED VERY, VERY KNOWLEDGEABLE. THEY WERE ALSO VERY CONCERNED WITH CLEAN UP, WHICH WAS ONE OF MY CONCERNS.

WAS PLEASED WITH QUOTE. WILL CONSIDER USING IF WE GO AHEAD WITH SEALING.

I MADE TWO APPOINTMENTS AND THEY NEVER SHOWED UP.

THE OWNER DID TRY TO MAKE AMENDS. HE CAME OUT HIMSELF TO LOOK AT THE SOOT MESS, APOLOGIZED FOR THE EQUIPMENT MALFUNCTION, REFUNDED THE COST OF THE CHIMNEY CLEANING, PAID TO HAVE A CLEANING CREW COME AND CLEAN THE TWO ROOMS AFFECTED, AND PAID TO HAVE THE CARPET CLEANED TWICE.

VERY RESPONSIVE AND HONEST. SO FAR, NO MORE LEAK!