SERVPRO

I would caution people about the company. My insurance agent called them. They showed up. They had me sign some papers that they went through really quickly and I shouldn't have signed up. My charge just for the fans is almost $7000.00. I could have replaced my carpet and fixed the drywall for that price. I asked them to finally get their equipment out because several times a day I would be asking for an estimate which I thought was getting outrageous. For the little bit of work they did which they did not finish, they charged me $9200.00. Every time I asked for an estimate, they would give me excuses like they needed to talk to someone. I finally called the manager myself and she told me her computer was down. She never got back to me. It was just a ridiculous run-around. I got a huge charge because they thought my insurance would pay, which they will not because it was water. I just would caution people not to sign the paperwork until they know what they are getting into. They were not very professional. They buffaloed me and would not give information. By the second day I felt like I was getting a charge-up. I could have fixed my basement myself and replaced it with brand new carpeting for what they charged me to rip out the pads and put fans down. People need to find out who they are dealing with financially before they commit to something like that. They may be better off starting it from scratch and replacing everything new than paying for their service. If they knew that my insurance coverage was only $5000.00, I think they wouldn't have brought in so much equipment. They showed up the same day, but they would not respond to my requests for an estimate. I would never use them again and I want to make sure other people know what they are getting into before they use them. I would not recommend them.