“The basement finishing experts..." Endless design solutions. Thirty (30) years of experience, and a resume that includes work on over 1,200 basements. Buckeye Basements, Inc. is an award-winning remodeling company that specializes in basement remodeling.
Responsiveness: too much lag time between contractor jobs. Not sure if due to other jobs or poor planning.
Description of Work: Finished roughly 500 square feet of my basement. Original estimated finish time was 8 weeks, however, it took 6 weeks (with a little pressure from me). Overall the work performed was EXCELLENT! His staff does excellent work and the owner is a great frame guy. The only negative was timing between jobs (i.e. framing done, but takes 4 days before electrical started). Not sure why, maybe because they were on other jobs, and maybe because I was anxious to get the basement done before Labor Day. TO SUMMARIZE: Excellent work, from framing, to drywall, to paint (painter is excellent and reasonably priced).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$15,000
Response from Buckeye Basements Inc
WE ENJOYED WORKING WITH THIS CUSTOMER, AND ARE HAPPY TO HEAR THAT HE WOULD REHIRE US, BUT WE HARDLY FEEL THAT HE IS BEING FAIR. HE AGREED IN WRITING TO AN 8-WEEK COMPLETION DATE. HE WAS GIVEN A REASONABLE QUOTE, BASED ON AN 8-WEEK TIMING PLAN, & THEN WANTED THE JOB DONE EARLY. WE DID EVERYTHING IN OUR POWER TO ACCOMMODATE HIM (EVEN AFTER HE PLACED A SPECIAL ORDER FOR GLASS & WE RAN INTO AN UNEXPECTED DELAY FROM THE BUILDING DEPARTMENT). IT MUST BE NOTED, THAT WE DID IN FACT FINISH HIS PROJECT 2 WEEKS EARLY. THAT CERTAINLY DESERVES MORE THAN A "C" FOR RESPONSIVENESS. BOTH THE OWNER AND MYSELF (THE ASSISTANT) SPOKE WITH OUR CUSTOMER SEVERAL TIMES PER WEEK UPDATING HIM OF THE SCHEDULE. WE EVEN EXPLAINED TO HIM UP FRONT THAT AT TIMES THERE MIGHT BE A DAY OR TWO DELAY BETWEEN PHASES & WHILE WAITING ON INSPECTIONS. BUT, SOME PEOPLE WANT THEIR JOBS DONE IN A WEEK. AS THE SAYING GOES, "ROME WASN'T BUILT IN A DAY," AND TO COMPLETE THIS VERY CUSTOM PROJECT ANY SOONER, WE WOULD HAVE HAD TO SACRIFICE QUALITY. OUR COMPANY & CREWS ARE PERFECTIONISTS, & WE WOULD RATHER FINISH A PROJECT OF THIS SIZE IN 8 WEEKS (OR 6 AS IT TURNED OUT), RATHER THAN FINISH IT IN 1/2 THE TIME WITH 1/2 THE QUALITY. IN FACT, WE PERSONALLY FEEL THAT MAINTAINING AN EXCELLENT STANDING WITH THE BETTER BUSINESS BUREAU & WINNING TWO NARI "CONTRACTOR OF THE YEAR" AWARDS SPEAKS VOLUMES AS TO OUR QUALITY, FAIRNESS, & ETHICS, WHICH MOST CUSTOMERS WOULD AGREE ARE ESSENTIAL QUALITIES TO CONSIDER WHEN CHOOSING A CONTRACTOR.
MALCOLM R.
10/2005
5.0
remodeling
+ -1 more
THE PROFESSIONALISM REALLY MADE A GREAT IMPRESSION. VERY PERSONABLE & RELIABLE. THE PAINTER THEY USED WAS EXCEPTIONALLY GOOD. EXCELLENT RESULTS.
Description of Work: BASEMENT FINISHED, INCLUDING A HALF BATH, CABINETS, ELECTRICAL, CARPETING.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
ALBERT G.
04/2003
1.0
remodeling
+ -1 more
HOPEFULLY YOU WOULD GET ANOTHER REPRESENTATIVE. I''LL NEVER USE THEM JUST FROM MY EXPERIENCE.
Description of Work: I REQUESTED AN ESTIMATE ON REMODELING MY BASEMENT. THE REPRESENTATIVE IMMEDIATELY GAVE EXCUSES ON HOW DIFFICULT THE JOB WOULD BE. I WAS PARTICULARLY INSULTED WHEN ONE OF HIS FIRST COMMENTS WAS THAT THEY HAD AN $8000 MINIMUM AND THAT IS APPROXIMATELY WHAT THE COST WOULD BE. HE BARELY EVEN SAW MY BASEMENT. HE WAS CONDESCENDING AND SPENT MUCH OF HIS TIME CRITICIZING COMPETITORS. I HAVE ALOT OF EXPERIENCE IN CONSTRUCTION AND KNOW THAT MOST OF HIS RECOMMENDATIONS WERE UNNECESSARY. I FELT THAT HE WAS TRYING TO CREATE $8000 WORTH OF WORK. (I WAS PREPARED TO SPEND MORE) I DID NOT HAVE HIM DO THE JOB AND FROM TALKING TO HIM WOULD NOT TRUST HIM.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
punctuality
4.0
$10,000
Response from Buckeye Basements Inc
WE ARE VERY SORRY TO READ OF THIS REPORT & APOLOGIZE TO THE HOMEOWNER. IT MUST BE NOTED THAT THE SALESPERSON HE REFERS TO ONLY WORKED FOR OUR COMPANY FOR A SHORT TIME, & WAS THEN LET GO. PERHAPS PART OF THE REASON FOR THE SALESPERSON'S NEGATIVE REACTION IN THIS CASE STEMMED FROM THE AGE OF THE HOME (BEING BUILT IN 1921), WHICH RESULTS IN SEVERE CODE VIOLATIONS & DIFFICULTIES IN OBTAINING PERMITS WITH BUILDING DEPARTMENTS. (ALTHOUGH OTHER COMPANIES WHO FAIL TO PULL PERMITS WOULD NOT RUN INTO THAT PROBLEM.) SINCE THE TIME OF THIS ESTIMATE, THE OWNER OF BUCKEYE BASEMENTS, JON SMITH, MEETS WITH POTENTIAL CUSTOMERS DIRECTLY, ALLOWING THEM THE CHANCE TO GET TO KNOW HIS PERSONALITY AT THE START. MR. SMITH IS EXTREMELY PLEASANT/EASY TO WORK WITH, WHICH IS MOST LIKELY WHY MANY CUSTOMERS INVITE HIM BACK AFTER THE PROJECT IS COMPLETED ON A SOCIAL LEVEL. BUCKEYE BASEMENTS IS NOW 100% FAMILY BASED, WE MAINTAIN CLOSE CONTACT WITH EACH OF OUR CUSTOMERS, CUSTOMER SATISFACTION IS VERY IMPORTANT TO US, & PERSONALLY WE FEEL THAT MAINTAINING AN EXCELLENT STANDING WITH THE BETTER BUSINESS BUREAU AND WINNING TWO NARI "CONTRACTOR OF THE YEAR" AWARDS SPEAKS VOLUMES AS TO OUR QUALITY, FAIRNESS, AND ETHICS, WHICH MOST CUSTOMERS WOULD AGREE ARE ESSENTIAL QUALITIES TO CONSIDER WHEN CHOOSING A CONTRACTOR. PLEASE VISIT OUR WEBSITE AT WWW.BUCKEYEBASEMENTS.COM TO READ OTHER TESTIMONIALS OF PRIOR CUSTOMERS (RATHER THAN SIMPLY RELYING ON ONE PERSON’S VIEW OF A SALESPERSON WHO HAS NOT WORKED FOR US IN YEARS).
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Service Categories
Basement Remodeling,
General Remodeling,
Electrical,
Drywall,
Interior Painting,
Basement Waterproofing,
Kitchen and Bath Remodeling,
Closets,
Unfinished Carpentry
FAQ
Buckeye Basements Inc is currently rated 4.8 overall out of 5.
Buckeye Basements Inc accepts the following forms of payment: Check,MasterCard,Visa