Service Provider ResponseWe’re glad you wrote a review letting us know about your experience. We encourage this type of valuable feedback, and appreciate you taking the time to share it in detail. We use it to address the areas of our business that don’t fit with our promise to deliver a 5 star experience from initial in-home consultation through lifetime service after installation. While we can’t turn back the clock and give you and your family your evening back, we can assure you that we’ve taken swift action regarding your concerns. We don’t want anyone to feel anything less than glad we are there. While this not an excuse, the representative assigned to your home was fairly new. Not a hall pass by any means, but perhaps some context into the actions taken not being in line with how we’ve operated for the past 31 years. I appreciate you taking the call from our Director of Sales. We felt it important to personally apologize to you and your family. As President of the organization, I would love the chance to speak with you so that I can better understand what happened to ensure we avoid a future repeat occurrence. If nothing else, I’d like to also express my gratitude for your understanding. I look forward to having the chance to connect with you soon. Thanks again for sharing your experience and being open to discuss your feedback with me. Sincerely, Seth Cammeyer President
Service Provider ResponseThank you for sharing your experience with us so that we could address your concerns. It is true that our average in-home consultation takes around 60 to 90 minutes. However, it is highly dependent upon the material that needs to be covered based on the customers' familiarity with the products they are considering, how our Company and its products are different, and the amount of questions and educational information that needs shared to ensure the most educated buying decision, whether that be now or in the future. We don't train our representatives to defame the competition, use high pressure tactics, or share personal experiences. Please accept our sincere apologies for being a part of this inappropriate behavior and know that we have taken swift action to rectify the situation. Again, thank you for bringing this matter to our attention. If I can provide any additional assistance, please don't hesitate to reach out to me directly at 6142915400. Seth Cammeyer, President
Service Provider ResponseThank you for taking the time to review our work. As you might imagine, when one of our in-home consultants performs an initial evaluation of your bathroom, he or she can only see what’s visible to the naked eye. Once the installation begins and existing materials need removed, we occasionally run into unknown problems that lie under the surface. We are happy to hear that we addressed those to your satisfaction and at no additional cost to you. Again, thank you for your review. We appreciate your business!
Service Provider ResponseWe sincerely apologize for the experience you had initially with scheduling your in-home consultation. We understand that your time is extremely valuable, and strive to keep scheduling changes from occurring to avoid causing any inconvenience. Thank you for giving us the chance to earn your business and for placing your trust in us. We hope that you love your new windows. We continually strive for 100% customer satisfaction and want to thank you again for sharing your feedback; we value it. If we can be of any further assistance, please don't hesitate to contact us at 614-291-5400.
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Health & Safety Measures
Improveit! Home Remodeling - Dayton is currently rated 4.4 overall out of 5.
No, Improveit! Home Remodeling - Dayton does not offer eco-friendly accreditations.