The Waterworks

I called and asked to have someone come out the next day (since I was off the next morning). They asked if I wanted someone immediately and I told them it could wait until the next day. He came on time, removed the clog and gave me advice to prevent the problem in the future. He was very friendly, yet professional. It was snowing, and he had covers for his shoes. I've used Waterworks three times in the past 10 years, every experience was excellent.

Previous day I called to get an estimate on a sink, faucet, garbage disposal install. Over the phone they would not provide an estimate or even a ball park. They said they could show up the next day to provide the estimate and do the work. I was happy to hear they could get there so quick. The next day the story changed. Technician came it with an attitude and clearly didn't want to do the work. He quoted $750 for the install of the three items. I was taken back as I had received another estimate over the phone for $250-275 and was told about 3 hours of work. Unfortunately it turned out on that estimate I was outside the service area. After receiving the $750 quote I asked how many hours it was going to take him and he said 3 hours. $250 an hour for a sink install is crazy! I had used Waterworks previously and had a good experience. This is the last time I will use them. I contacted them and let them know as well. I have contracted another Angieslist member who is doing the work for $275.

They did a great job and were excellent. They also offered me a great price.

Came to assess the issue with my water heater first (free of charge). Determined I needed a new pilot unit/thermo couple. Encouraged me to call Whirlpool (my manufacturer) and have them send me a FREE replacement (even though it was out of warranty) because he's seen so many problems with this unit. Stayed with me while I called, helped me with what to say. The part came the next day - overnighted. Originally, Sean, the tech who came out to assess the situation, was to come back. But he called in another service tech to come do the work because he was busy on another job. The other tech was nice, polite and prompt. Had me back up an running in under an hour, and Sean even called back later in the day to validate we were alright. Another company came out before them - charged me $75, and wanted me to buy a new water heater for $800. Waterworks knew I didn't need a new one, and told me to save my money. THANK YOU!

They were not able to be there on time, due to other jobs running long. The dispatcher kept in touch with me to let me know what was going on and said that they would have someone there asap. A received a call when the workman was on his way. It was an evening appointment, so I was already home for the day and the delay was not a problem.

We've called the Waterworks on numerous occasions: Sometimes in an emergency sometimes not. They came out this Saturday, and as always were prompt, professional and fixed the problem, They came through for us again! Thank you

Very fast, efficient and painless from scheduling to completion.

Repairman arrived at scheduled time and assessed the problem. Preformed the clean outs and clean up after himself. All and All a very speedy professional job

They did a good job. They were a little expensive but it was a big job and they spent about three hours here.

My nightmare experience with Waterworks. I called to schedule a technician to come and look at what I believed to be a broken underground drain pipe under my front lawn. I called slightly after hours on a Saturday and spoke with a very unprofessional sounding message service call taker. When I hung up I wasn?t even sure that I had actually made an appointment. Appointment day came. I waited the usual 8am-12pm. Nobody showed. I called and no one seemed to be able to find the assigned technician. They gave me his cell phone number. No answer. Rescheduled for the next day. Same scenario. No-show. Another four hours gone. Finally the tech calls and says that he never knew that I was on his schedule. He offers to come to my house at 6pm that evening to survey my issue. At 6pm, the tech shows up full of apologies and a complimentary gift card to Tim Hortons. He tells me that he is unsure how he got assigned to me, because he usually works on industrial projects. I explain my broken pipe situation and leave him to take measurements etc.. He promises to email the estimate tomorrow morning. Guest what? The next day, no email. I call the tech,he blames the secretary for screwing up. I was DONE! I hired my landscapers to do the job.

He is very through, and neat. He was efficient, quick and did super high quality work.

Initially, had the waterworks come out to replace sump pump. It had failed & the basement was flooded. The first guy didn't work on sump pumps...So, they sent out another guy. He said that the sump pump was fine - for some reason the float switch had failed to activate. I paid them for an hour of their time & they left ~ $135. Less than a week later (first subsequent rain) sump pump failed to work & basement flooded again. I called waterworks & explained the situation to "Cheryl". I told her that I needed someone out ASAP & that I wanted to be credited for the $135 I had already paid them. She actually laughed at me. I told "Chery"l that I wanted to speak to her supervisor. She explained that she was a manager & that no one else was in the office. She told me that someone would be out between 8-12. I asked for a more concrete time since I considered this an emergency & they supposedly offfer 24/7 emergency service. She actually hung up on me. I called back later & spoke with "Parker". She was much more polite & apologized for "Cheryl". In Cheryl's defense, I was pretty rude with her...but, only after she started laughing at my request. "Parker" forwarded my request to the billing department, something "Cheryl" was unwilling or unable to do & dispatched another crew to replace the sump pump. In the future, I will avoid using "the waterworks". The work eventually got done, but the whole experience was a total pain. The price is a little high too...their own crew admitted that their prices were too high. I don't mind paying more for good work & a good experience - overall, the waterworks did not meet my expectations.

Please see above answer.

Waterworks identified the problem on their first visit. They sent an estimator and then a work crew to repair the line. They were very punctual to every visit, and performed their work very well.

Called the company, came within the 4 hour window stated. Plumber covered shoes every time he came in the house. He quickly assessed the issue, gave me options, and completed the agreed upon work quickly.

As far as the diagnosis went it was OK. I am having the repair done as part of a remodeling project.

Had an upstairs toilet leaking, cause ceiling damage on the first floor. Called to make appt. at 9:30 and talked with a very friendly rep. Received a call from a dispatcher at 9:40 and the tech arrived at 10:18. He was very friendly and diagnosed the issue and fixed it. Was very satisfied with the entire experience. Highly recommend!

Although the pricing may be a little high, they have done an excellent job.

We were experiencing a sewer like smell coming from basement area as well as kitchen disposal. We had previously had two other companies come out and $200.00 later we still had the SAME problem. Since I have Angie's List I looked up Waterworks as I have seen their truck in my neighborhood, and the reviews are A-1. I called and spoke to Ursala, she was so helpful and gave me to Alan who actually listened as I described my situation. In less than 5 minutes I had an appointment for the next week, that relived me, as we thought we had a major issue at hand and wanted to address as soon as possible. On the day they came they called 15 minutes before to let me know they we heading over. Two workers came out, David and Paul, they were very courteous and went right to work doing an inspection after asking us what we were experiencing. In less than 10 minutes they found the issue. No smoke test was needed, as the previous companies told us we had to do to find the source of the smell. The floor drain that the washer outlets was full of sludge and full to the top, it smelled as soon as they un capped it. They explained the purpose of the drain and it should of never been capped as it is a floor drain in case of flooding, the smell was rising back up the pipe where my disposal was. Any questions were thoroughly answered and we had plenty of questions! They cleaned the main all the way to the city sewer and ran a video to make sure the line was clear and we had no other issues. All very efficiently. They worked well as a team. David is certainly very experienced, and Paul was very diligent in assisting. Really nice guys who know their job 100%. Our plumbing issue was resolved that day and we even bought some organic products from them to keep the drains free of future sludge. We have complete piece of mind now after Waterworks solved the mystery smell. We plan on having them back in the spring to do some other plumbing work for us. What a truly GREAT COMPANY. THANK YOU!!

I had a leak from one of my pipes bursting. I was really happy with the service and I would recommend to anyone.

Super - as expected

I called on Monday afternoon, and set up an appointment for Tuesday morning in a four hour block from 8-12 am for an estimate. They called at 7:30am as a head's up that I would be the first appointment for the day. I missed the call, not expecting them to call that early. I called beck at 7:45 and was told by the operator that the technicians had moved on to the next appointment but they should be available by 9:00 or so. They then called a 9:10, stating the technicians would be there within 20 minutes or so, which they were. Once getting here, they put on booties as to prevent tracking of dirt, and went to work looking through the issues and explaining what they were looking at, and what could be the solution if such and such was the problem. They wrote out the estimation, with no charge, and tried to be as thorough as possible with the explanation of charges. The only issue I had was that they ran my washing machine full of water, knowing that is what causes the backup, and then left it full of water. So, it's now my job to dispose of the water in my clogged drain. In all, they were probably here half an hour, even with the one technician taking time to greet and hug my dogs. I recieved a follow-up call at 11:15 asking about the service and if I had any followup questions. They were 5 for 5 when it comes to communication and punctuality. However, I did call a couple other places and the estimates provided were probably about half the price. Granted, I won't be provided all of the technology that will be given with WaterWorks' service, but I really don't need a flash drive containing the video of them unclogging my drain.

Upstairs toilet was backing up into the tub/shower. The plumber ended up removing the toilet itself (unable to go through sink or shower drains.....our particular setup, unfortunately) to get to the clog, but he did. He was very professional and courteous and got the job done.

They called upon arrival and explained the issue. All went well.

It was good and they were sufficient, I would use them again in the future if I needed to!