The Waterworks

They had an opening in their schedule so they were able to send out a serviceman the same day that I called. He was very nice. After looking at the problem he looked it up on a tablet that he brought with him and told me the price for the repair (less Angie's List coupon) and then did the work. Overall pleased with the experience although would have liked to see parts and labor broken out on the receipt that he left with me.

Didn't really want to call them on Sunday due to the 90 extra fee charged, but it was necessary. I did have an Annie's list coupon for 35.00 off which helped somewhat. The clog was corrected.

The Mr. Waller, the service technician, arrived at the expected time. After the issue assessment, Mr. Waller explained the problem, how the problem would be resolved and the cost of that particular service. The issue was resolved. Mr. Waller was neat and cleaned after the repair was complete. He was courteous and professional during his visit. This was a job well done.

The Water Works guys arrived within the hour. I don't remember the name of the younger guy who was an apprentice but I do remember Tim. Tim is a second or third generation plumber. He is what I call a master plumber. They came in examined the gas lines to the basement which was not easy. The basements in our part of town are very low so there is a lot of bending in order to get to the lines. Also since the house was built in the early twenties, there are numerous old gas lines running all over the place. Tim and his partner went right to work unfazed by the challenge. I gave them permission to cut the old line that were no longer in use. I saw Tim reach into very hard to reach areas in order to cut the old lines. There were some areas that were so hard to reach that I felt for sure that Tim would give up. But Tim stayed persistent. He endured long periods of straining in awkward positions and falling debris to cut lines. At one point his partner rose up to high and struck his head on the furnace ducts. I mean he hit it so hard I thought he would have to stop because he may have injured himself. But they both continued until they felt they had taken care of any lines that may have caused any leaks. When they had first arrived they were both wearing clean uniforms. When they left they both looked like they had come thru a construction site. I totally appreciate what Tim and his partner did in order to get our gas turned back on. I did notice Tim kept using his partners small light because he lost his somewhere. I hope at the very least I could do is to get one to replace it and send it to him. I just hope when I need a plumber in the future they don't mind me asking for Tim. (member name removed)

Very courteous and very prompt. They always call and tell you the techs names who will be coming to your home. They do fabulous work.

The technician I requested couldn't come; dispatcher said a substitute will come instead. Task is to clear the main sewer line. An estimate ($300) was given at outset. He worked rather slowly (in my view), at least in getting set-up. Didn't help in cleaning up the over flow on basement floor (maybe he is not supposed to). He certainly was not as friendly as the one originally requested and only answered when asked, not so communicative. When he finished, I asked him to have a look at a basement toilet (also mentioned at the very outset as well) which still didn't drain (that was surprising to me). He said he'd have to take toilet off and would cost more. He used a plunger and after a few pumpings the toilet slowly did drain out. To my surprise, because of his slowness in getting set up, it exceeded 2 hours which he said was the allowed time. Thus he had charged an additional hour even though the amount of time using plunger in the toilet could have taken more than 15 minutes. I asked for senior discount (which according to company's website said it has) and he gave the 10% discount. He probably should have offered voluntarily. All in all, my sense is that Waterworks still deserves to be used in the future (with a different technician), but the experience this time was less satisfying. He could have fitted in his main sewer line work and the 15 minutes using his plunger in the alloted (2 hrs) if he worked at more normal efficiency, I feel. Maybe is the original technician had come, it would have been a different experience. [This technician has only been at Waterworks for about 2 or 3 years, but said he has had plenty of experience elsewhere. If I use Waterworks in future, would likely ask for the original technician.]

They did a good job. They cleaned after themselves. Would recommend their work. They are very good as long as the price is right.

They came on time and were able to resolve all the issues.

We called and they scheduled an appointment the next day. They looked accessed the issue and replace the sump pump. They were fast and efficient.

I did not use their service. The work for which they had bid over $2000 was completed by another company for $675 + tax.

The whole process went very well. Called at 9:12. Got a call to expect arrival of technician at 9:24. Technician arrived at 10:04. From call to arrival that is extraordinarily fast. Cost of $175 for the first hour is a bit pricey, but I had an Angie's List coupon that brought the total cost to $140. For one hour of work that is still high . . . .but the service rendered was excellent.

I love water works. Everything they do, they well.

I couldn't be more pleased with the responsiveness of Waterworks. I had them out twice. Once when I had a sump pump line blocked (turned out to be ice) and again later that week to run a gas line. For the first service, I called at 6:30 AM and got an immediate and pleasant answer. Same day service by 11:00. Needed a different serviceman for the gas line. When my regular company didn't call me back, I called Waterworks again. They could have come out same day again but I was out of town. They came the day I returned and did the work. I will definitely be using them again.

Initially called because I thought I needed a new 50 gallon water tank. Billy suggested that we try removing sediment and replacing a pipe first. Then, because previous owners never drained sediment - it was so clogged he didn't think it could be drained and he said installed a new one would be $1400. Just when I signed off to have a new one - he came back and said, good news - he got the sediment to move and he ended up just removing sediment - saving me a lot of money. Most companies would not be so forthcoming and would only look at their bottom line - so they will get my repeat business. I've got a request in for them to solve my sump pump and leaking basement issues next.

The woman who answered the phone was very sympathetic to my situation and nice to talk to. My service call was scheduled for the same day and Shawn arrived in a very timely fashion despite snowy roads and weather. He quickly identified the problem and fixed it. He stayed and verified that my fixture worked after I turned the water back on in my house. Overall a very pleasant experience.

They were very courteous and professional. Very persistent group, they kept at it until everything was clear and running thru the line. We can't thank them enough.

They were courteous and professional, and they did the mold testing that I needed. Price and work was as agreed upon. All A’s They called me to say they were on the way, all that good communication you want, and they emailed me the report that I was looking for afterwards.

Called on Friday evening after coming home to find a broken sump pump and a basement full of water. The person who took the call acted like I was bothering her. Said they could not commit to any time window when a service person would arrive...would be that night but maybe 2am. There would be a $90 after hours fee ($15 more than the company I ended up using) and they needed my credit card number to even schedule a visit. Felt like they didn't need or want my business so I went elsewhere.

Let me be clear. The service was perfect and the gentleman who performed it was professional, efficient and very nice. My "downgrading" was because of the experience scheduling the appt. I called on a Saturday and asked if someone were available that day. I was told no, but they could come out on Sunday. And, there would be a $94 fee for the Sunday service that they would need to secure with a credit card. i hate to give that info over the phone for a service that has not been completed, but I was kind of stuck. I scheduled the appt for Sunday. Late Saturday afternoon, I got a call saying the plumber was on the way! I said I couldnt do that as we were leaving for the evening and that I thought the appt was for Sunday because no one was available that same day. The dispatcher was confused too and asked if I wanted to reschedule. I said, no, but the Sunday appt would have to be kept as my kitchen sink was completed stopped. When the plumber came out on Sunday, I saw that we were being charged OT rates for the Sunday call. It felt shady. I mentioned that and he was a little embarrassed. Although he did not throw his company under the bus, he agreed that having to pay the Sunday premium fee when there obviously were appts available on Saturday when I first called was probably not fair. I want to give the benefit of the doubt that it was just a miscommunication, but would feel better about it had the office offered to waive the Sunday fee once they realized they'd made a mistake vs. having the technician himself do it.

They came within 2 hours of my phone call, which was great because I had 2-3 inches of water in the basement from the snow melting and having no where to go because the main basement drain was clogged with roots. They did the work for a rate that was per drain, rather than per hour. They also talked with me about options for preventive maintenance or more permanent solutions. And, on the way out, they even took a look at my bathroom faucet and replaced a part of the spout that was missing a screen.

Rodney came out and soon diagnosed the problem. Something (a peel from a grapefruit) had broken off a tiny "tooth" of the unit. Rodney worked hard to get that little piece out, but then determined that the unit was still working fine. I received $20.00 off the bill because of my Angie's list membership. I will use this company again in the future because of their reliability, professionalism, and response. Thank you to Amy, too, who called me to tell me that the plumber would arrive within the next half hour.

Waterworks charged us $588 for the drain-snaking estimate. Waterworks said they snaked 120 feet of drain. They advised there was a break in our sewer pipe out by the street and it would cost $8,500-$9,000 to fix. They really made us feel afraid that we really needed to repair the drain for the price they quoted. They said the drain was very old, installed in 1925, etc., etc. We also had to pay $150 more to get the video of the drain snaking. We sought a second opinion from a company by the name of Underground Connections. Underground Connections looked at the video from Waterworks and said they didn’t believe there was a break in the pipe, just a backup with toilet paper. They also said the drain was only 40 feet, nowhere near the 120 feet Waterworks had stated to me. Therefore we had the sewer line jetted by a third company and the problem was resolved. There was no break in the line. We do not recommend any one use Waterworks but highly recommend Underground Connections.

One guy came out and had it unclogged in the hour, right before Christmas. They had some challenged with the basement drain but took care of problems in a professional manner. Very professional people. I love that they bring in blankets and footies to keep the carpet clean. They're very thoughtful and protective of your home. I would recommend them. They know their business; they have plumbers and drain specialists. We will continue to use their services.

They were professional and gave me a written estimate.

Water Works took care of the problem, they had to clear our carpet out of our family room, and repair a damaged line. They did and outstanding job, and were a great company to work with.