The Waterworks

I was in a bind with no natural gas service 2 days before the Labor Day weekend. The staff worked with me to schedule an appointment the following day after my gas was turned off by Columbia Gas. The technician arrived early in the day. It was a time and materials job because no one could tell the extent of the leaks inside the house. He proceeded to check every line; some had to be double and triple checked with pressure applied because they were not showing leaks in the initial tests. The process was very laborious from what I saw; the technician was very, very patient. Six hours later, he was confident that he had secured all the leaks and the final pressure test showed that he had, indeed, found all of them. I was impressed with his knowledge plus his stick-to-it-ive-ness to find every last little leak. He was patient and worked well after I would have been frustrated and given up! He also had to unscrew some pipe fittings in very challenging, tight locations. I was impressed with his ingenuity in getting to those pipes to seal off the leak. He was patient with me and my questions. He answered all my questions, showed me how he tests for leaks, and fixed all the problems. It was a long visit, 6 hours, but he was wonderful and the inside part of the job was done perfectly!

Got a call in the time window promised, drove up to the house as I was pulling in and was out done with service in a matter of minutes. Totally thrilled again with service.

They're excellent! They're my go-to plumbers. I've been really impressed with their responsiveness and pricing. They've also replaced the motor on my old furnace and everything has held up fine since they did so. Anytime they've had to tear up tile or other materials, they've made a point to only touch the minimum that they need to. I'd definitely recommend them!

They were trying to find the shut off valve in front yard, but did not have the right equipment. So they had to call the water company and finally located it. When went to contact the water company they left the pip running in the front yard and we had to catch the water with garbage can. Eventually we got it replace, however I was disappointed it took so long.

Jason (our Waterworks plumber) was on time, friendly, and very informative on what the job was going to entail. He assessed the situation, let me know there could potentially be an issue with my pipes in the basement, and walked me through what he was going to do. In less than an hour he had the clog(s) cleared and water draining properly. There is a also 90-day guarantee that I was unaware of, so that was an added bonus. This guarantee lists that it will not clog again based on what he found in the drain (hair and sludge). If the clog continues I can call them to come back out and have another look. But I can already tell the water is draining better than it ever has, and we have lived in that house for over 10 years. I will definitely call them again for any other plumbing issues.

Great service, professional and quick. Not to mention I called at 12 and they came @ 130pm. Problem solved within 2 hrs. Quick, polite and punctual.. Recommended

I called Monday morning at 7:45 and wanted to get my disposal fixed ASAP. I booked the appointment and they called within 10 minutes to tell they were on their way and would be here within 40 minutes. The repairmen were very friendly and had my disposal repaired by 9:15.

They are wonderful! Communicated everything.

I called them, and they were able to come out within an hour, Their receptionist, Summer, and technician, Darren Miller were great!

I have used the company in the past. One technician came out and completed the job in about 3-4 hours. The treatment seems to be working fine. The staff has been very courteous and clean. They never leave any kind of mess. I did have to follow up a few times to get an estimate on the job, but typically I have no problem getting in touch with them.

Disappointed - I used waterworks because of the numerous positive reviews only to have our toilet fixed and one week later to still have issues with it being clogged. He said we had 'urine salt' in it and that was cleared...however when I called to get someone back out to refix our issue, they said they couldn't guarantee it because there was paper clogging our toilet in the notes. Unfortunately I couldn't read the copy the technician left and went off his 'word' which stated urine salt was the reasoning for the clog - I would remember him saying paper was one of the reasoning. Unfortunately we are out $140 and still have the same issue we had before.....

Our sum pump died and the back up was barely keeping up. Started let last night. Tried replacing the back up thinking this was the original problem. Fast a forward to 1230 today called for assistance. They got us in today calling around 4 as they had a few jobs before us. Derrick showed up, diagnosed and replaced the primary pump in an hour. At 645 we checked on the pump and there was an issue. We called and Amy answered whom took our initial order. We shared our problem and she confirmed Derrick was available and she would call him calling us back in five min. In less than five min Amy called to say Derrick was on his was back in roughly 30-45 min. He promptly fixed the situation. Amy, Derrick and the overall service was amazing. We used Water Works earlier this year and the experience was just outstanding which is why we called again today. Top talent. Top service providers. Feeling protected. Please recognize Derrick for his work on this holiday. Thank you!

I called because my main water line was busted somewhere underground between the water meter and my basement - and was leaking water into my basement as a result. The water company came out just to check on their end, diagnosed this, and let me know I had a lot of water pumping out underground (1 gallon per minute). So Water Works came out late that afternoon, but the guy couldn't do the work because they needed an excavation crew. So he put me in touch with the dispatcher of that group (Wendy). Wendy immediately quoted me a ballpark price on the phone given the guys diagnosis. Two options: they could come out that night and do the work, or I could wait until the following day. That night it would cost twice as much (~$2,500 vs ~$1,300). I decided just to wait until the next day given the drastic price difference for after hours vs normal hours. She told me she'd get a crew out there as soon as possible the next day, and confirmed with the guy on sight. So this morning (the next day) I was waiting until 10am when I decided to call and see if they had an ETA. I spoke with a different dispatcher who said the local guy didn't even have the job on his chart or whatever, but she'd get him over right away. He arrived, but with no excavation crew. Apparently what Wendy told me was not their "standard process" and she should have never quoted that on the phone. He was there to do a "formal" diagnosis, to which he'd draw up a proposal, then I could sign... and then they'd determine when a crew would come out. In other words, nothing like she told me the night before. Worse yet, not only was no crew available today, but one wasn't available until next Wednesday (5 days from now). Clearly I became frustrated as I was told not only could they have a crew ready (24/7 she bragged!), but they could have even come out the night before (albeit for a premium charge given it would be after hours). The estimator on site today put me in touch with Isiah (some kind of higher up) who heard me out and said he would fix the mistake. He did not. He came back with the same story. "We misinformed you last night, but can't have a crew out until Wed". Meanwhile, I still have a busted main water line pumping out water at a gallon a minute, while Water Works wasted a full 24 hours where I could have called and had a competently run business come out and do their jobs correctly. In the end, I am blown away by not just the failure of Wendy at dispatch last night, who clearly dropped the ball several times - but also by the clear lack of desire and effort to rectify the situation for me given that Isiah himself said they messed up last night. But hey, he agreed to not charge me the $100 for the guy to come out last night... so there's that. I should have known better as I found them on Angie's list and saw two recent poor review right at the top (D and F). But given the emergency situation and their supposed 24/7 service, called them anyways. I deeply regret this. Overall, I will never use Water Works again and will do my best to ensure none of my friends, colleagues or random people on the street ever call them either. Be warned. You can find other plumbers in the area that are competent and will treat you right. Water Works is not that kind of company.

We had water dripping under our kitchen sink and it was determined the faucet was the source, so he replaced the faucet. Our bathroom faucet was dripping into cabinet as well and he replaced that for us too. He even replaced our cabinet in the bathroom because it was very old and corroded. He checked in with me while he at was Home Depot to make sure he got a replacement that I liked, and I am very pleased, it was exactly what I wanted. He also purchased a new toilet seat for us and installed that as well. He really went above and beyond for us. I even sent the company an email about how impressed we were with their service. We have used them in the past and are always very happy with their help.

Work was done well, but cheaper offers from others for same work in the future.

. I needed the toilet fixrd so that was the only repairedMy scheduled time was "morning", plumber arrived at 1:00pm. Yes they called at 10:00am, to say we are coming but with no time commitment. When I scheduled the repair the time commitment was morning. Plumber provided estimate for two different repairs 1) replace broken wax ring for toilet and replace shower handle cartridge for leaky shower. Total $530. I was floored. I said just the toilet and didn't quite calculate the difference between the two repairs. I have replaced plenty of wax rings but could not this time because of recent spine surgery. It's a $12 part and a 15 minute job. This cost $212.00, plumber was here about 30 minutes. Ridiculously over priced work, late to show up and frankly, not a friendly person either. Never again.

We were scheduled for between 10AM and 2PM. A little past noon we were called and told that the technicians were running a bit behind schedule. At 3:00 we phoned to enquire how much longer we had to wait and were told there was no way to know, but that we were"next in line" that there were many emergency calls which took precedence. At 5:00 we called again and were again told that there was no way to know, and that when a tech was heading out to us we would be given a call 30 minutes in advance so if we were away from home we would have time to get home for service. At seven o'clock we decided to set out to pick something up for dinner. We got a call about 3 minutes out saying a tech was on his way, so we turned right around to be there for the technician. And here's the part where we did not get the service. The technician didn't have the equipment necessary for which we called. This job was on his work order. He acknowledged this.

It went great! He was very professional, he also explained everything to us, he narrowed down to the exact area and the exact issue so I wouldn't be charged a ton.

Very well. The plumber completed all work as needed. We were very satisfied.

Technician showed up on time and was able to diagnose my shower faucet leak problem quickly Went to get the new cartridge and was done replacing it in under 20 minutes. I got a bill for over $300. Other than the price I was satisfied but will definitely shop around for a more reasonable business next time. Update: The Waterworks took the time to call and walk me through the bill to explain each charge (there was no breakdown on the invoice left at my house). The replacement part turned out to be 3 times as expensive as the one Home Depot sold me which turned out to be wrong. This resulted in my incorrect expectation of overall price. Therefore, I am correcting my Price rating from a D to an A based off my misunderstanding. I appreciate their time and just request for a more detailed breakdown for future trips.

Excellent service from the initial phone call to completion of the job. I requested the same service tech who completed a $3000 plumbing project for us in the summer of 2012. Overall, an excellent company and service. The only note worth mentioning is they are not the cheapest, but if the caliber of individual you let into your home matters, then it is an easy decision.

very quick to respond was punctual and did a good job professional and very decent chap

Provider charged $325 for a simply repair. Was going to charge $100 for a bracket to support supply line. A 3min job with a $3 bracket. Come on!

The waterworks servicemen are very experienced! We were told by three other plumbers that in order to repair our leaking faucets, the tiles had to be removed. Not only it would cost us, but also there won't be matching tiles available on the market. Unlike other plumbers just came to our house for estimation. The two guys from the waterworks plumbing came to our house and fixed our leaking faucets in a very short time without breaking the tiles. We couldn't thank them enough.

I have been a customer of Waterworks for many years. They have performed numerous repairs and maintenance to plumbing in my bathroom, kitchen, basement & sewer line. I have never had one complaint about the quality of the work, professionalism, punctuality. etc. I have and will continue to recommend Waterworks to anyone. Prices are not the cheapest, but the charges are fair considering the expertise of the technicians and the quality of the work they perform. Plus as I mentioned above, they usually have coupons or discounts available.