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The Waterworks

Plumbing, Drain Cleaning, Water Heaters,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: Service@thewaterworks.com marketing@thewaterworks.com RBeckett@thewaterworks.com

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2476-2500 of 2618 reviews

Lakshminarayanan R.
09/2010
4.0
plumbing
  + -1 more
It went well.
Description of Work: They had to fix three leaking toilets. For two of them they replaced the pump, and the other toilet the water was running.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$280

RETA S.
08/2010
5.0
excavators, plumbing, drain pipe, drain cleaning
  + 2 more
See above
Description of Work: I noticed a leak in the main exit pipe and called. they sent someone out that day, inspected it gave me a price and said they would return the next morning with the proper pipe. They gave a price and I accepted. They were here the next morning repaired the problem. I had a coupon and paid the bill. They were on time and very professional. They cleaned up the area also. I have used them before and always call Waterworks whenever I need a plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

CHRIS & RICK R.
07/2010
2.0
plumbing
  + -1 more
BAD - unbelievable charges!
Description of Work: Waterworks charged us $202 to remove old 4-hole faucet and replace with a new one we had already bought. The trip charge was $35, the labor was $187 (with $20 off for coupon labor was $167). The task was completed in an hour or less. OUTRAGEOUS! We will never use this company again.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$182

LINDA H.
06/2010
5.0
plumbing, sewer cleaning
  + 0 more
Everything went well.
Description of Work: They fixed the drains leading from my property to the city sewer system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

don G.
12/2009
5.0
plumbing
  + -1 more
Excellent from start to finish.
Description of Work: Brad, from Waterworks, came to my house within two hours to check a water leak. I called the company twice and each time the phone was answered promptly and I received excellent service. Brad was right on time, professional, and did a thorough job. I couldn't be happier with the service I received. Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandy V.
10/2009
5.0
drain cleaning
  + -1 more
Very satisfied.
Description of Work: Cleaned yard drain for approximately 100 ft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

Gina L.
06/2009
5.0
plumbing
  + -1 more
Great.
Description of Work: Hot water heater with small reserve tank. Did a good job with copper plumbing to the Delco water line. Our tank was leaking. Excellent service -came the next day! We did not realize what a bad job the previous installers had done until we had this tank put in. Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

CARRIE G.
05/2009
5.0
plumbing
  + -1 more
We were so very pleased.
Description of Work: We called Waterworks early Monday morning after my husband attempted (and failed) to fix our leaky bathtub faucet. Phil came out right away, assessed the situation, fixed the problem & directed us to a coupon for further savings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tom L.
02/2009
5.0
drain cleaning
  + -1 more
Excellent!
Description of Work: Individual was professional. Price was reasonable!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$190

JOHN L.
11/2008
2.0
plumbing
  + -1 more
No work was performed.
Description of Work: Called and explained that I wanted a price to install a city water pressure sump pump. These pumps use the city water pressure to pump 1 gallon of water for every five gallons cycled, to be used as a back-up. Waterworks sent over a Technician to give me a price for a battery back-up sump pump and a generator driven sump pump. This is not what I requested. Then they wanted a $75 fee for coming out. I declined to pay and told them that I clearly expressed what I wanted and someone should have contacted me and let know know they could not provide what I requested.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$75

Tom T.
11/2008
5.0
plumbing
  + -1 more
Great!!!
Description of Work: We are remodeling and updating a full bathroom and needed the bath/shower hardware changed out to new...Julie showed up on time and gave me lots of suggestions to make the job more successful. She did a good job as quick as possible-the drain change-out was a horrible job to be stuck with,and it took about 5 hours. I would recommend this company and Julie to anyone else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$431

Francine S.
10/2008
5.0
plumbing, house painters, drain cleaning
  + 1 more
Good.
Description of Work: Unclogged pipe and garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Craig G.
09/2008
5.0
plumbing
  + -1 more
GOOD WORK.
Description of Work: REPLACED SUMP PUMP AND CLEARED BASEMENT DRAIN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

PAMELA S.
09/2008
5.0
drain cleaning
  + -1 more
Very well.
Description of Work: Drain cleaning and change some drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$141.23

MARILYN B.
08/2008
5.0
drain cleaning
  + -1 more
They were excellent.
Description of Work: They did interior plumbing. They drilled into our basement and installed a second sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Melanie M.
07/2008
4.0
water heater repair
  + -1 more
The project went very well.
Description of Work: The fixed our water heater.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Debra R.
06/2008
5.0
plumbing
  + -1 more
It went perfect.
Description of Work: They fixed the commode. The stopped it from running.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

FRANCINE S.
06/2008
5.0
plumbing
  + -1 more
unknown
Description of Work: They installed a new water heater and brought it up to code.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,102

VIRGINIA K.
05/2008
5.0
plumbing
  + -1 more
unknown
Description of Work: Pulled and reset toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

FRANCINE S.
05/2008
5.0
plumbing
  + -1 more
unknown
Description of Work: I had a clogged up bathroom sink that they cleared out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$117

Mark K.
03/2008
5.0
plumbing
  + -1 more
Excellent.
Description of Work: "Rebuilds" for 3 toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

Judy A.
02/2007
5.0
plumbing
  + -1 more
Completely satisfied.
Description of Work: Replaced the guts of a toilet that was continuously running.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$207

Dave M.
12/2006
5.0
drain cleaning
  + -1 more
Good. Prompt, thorough, and clean.
Description of Work: Drain cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

DESSIE P.
11/2006
5.0
drain cleaning
  + -1 more
I had a coupon and it save me $25.
Description of Work: They unclogged the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77

ROBIN & DAN M.
11/2006
5.0
drain cleaning
  + -1 more
It went great!
Description of Work: Cleaned our slow drain/back up in the bathtub.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day